Specsavers Opiniones 

2634
•
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service after I lost both by pairs of reading glasses. My new sets came through far quicker than normal thanks to staff noting urgency required

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again. Hillary is a tremendous asset to Spec... Ver más

La empresa ha respondido


Información sobre la empresa


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(2634)

562 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Nearly 4 weeks to deliver

What needs to be improved is delivery times. Took nearly 4 weeks to have the contacts delivered. My son had to go around 2 weeks without contact lenses.

1 de septiembre de 2026
Logotipo de Specsavers

Respuesta de Specsavers

Hi Carolina - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 5 estrellas sobre 5

Highly recommend Ayah & the Specsavers in Botany team

Ayah & her team at Specsavers in Botany are fantastic. I’d scratched my eye when pruning a lime tree; a local A&E prescribed an antibiotic that I appeared to be allergic to. Ayah went out of her way to explain exactly what damage was done and the risks/dangers for recovery before researching alternative medication. They also prescribed lubricating eye drops (which A& E hadn’t) explaining if the eye is dry, there’s a risk the eyelid can remove the delicate healing cells. I was asked to book a follow up to ensure the eyelid was repairing & not affected. So pleased I did. Such knowledgeable, professional, friendly, helpful and compassionate staff with humour (in the right places) too! Can’t recommend the team highly enough. Know it’s a busy practice so you have to wait, but well worth it.

21 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

Great, happy experience

Great experiences on getting my complicated prescription done with the friendly help from a very professional team at the shop. Highly recommend this store in Albany Westfields.

22 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

Great Service!

This was my first eye examination and my first time getting glasses, and I’m so grateful for such a wonderful experience. The whole team was incredibly warm, patient and genuinely caring. They made me feel comfortable throughout the entire process and took the time to make sure I understood everything and felt well looked after. A sincere thank you to the amazing team for making my first experience such a positive and memorable one. I truly appreciate the care and kindness shown to me and would happily recommend Specsavers to my family and friends!

31 de agosto de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks Rinz!

Valorada con 5 estrellas sobre 5

Ordering new contacts lenses

I like using this self order service even though I may not use it often. I like how it stores what I've previously ordered, as I have terrible with my memory of the necessary measurements of the contacts I use.
I received the new lenses pack relatively quickly.

27 de agosto de 2026
Logotipo de Specsavers

Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

I was looked after by Hillary at the…

I was looked after by Hillary at the Botany, Auckland store. It was Hillary who helped me two years ago and was I fortunate to have her look after me again.

Hillary is a tremendous asset to Specsavers. She is extremely personable, welcoming, enthusiastic and helpful. She has the ability to listen to my needs, navigating the minefield of options and frames. Offering excellent and thoughtful advice to me in my 50's, at a stage where confidence in making the right choices can sometimes wane.

Hillary has a brilliant future ahead and made my experience once again feel effortless.

19 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks, Anna!

Valorada con 5 estrellas sobre 5

ashburton specsavers team

ashburton specsavers are a great team and reasonably priced , no issues with anything , new glasses where really quick to arrive .They fit great look great and most importantly Work awesomely . Thank you

22 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Hi Ray, thanks for the kind words! We'll pass this on to the team.

Valorada con 5 estrellas sobre 5

Excellent service all round right from…

Excellent service all round right from the minute you step inside the store at Botany town centre, staff welcomed you and listened to your needs.
Optometrist and supervisor gave excellent service, spoke clearly and explained in details everything that I needed to know.
10/10

1 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

A Satisfying Experience

The staff were very professional and efficient.
The service was impeccable.
The selection of frames was good.
The glasses have dramatically improved my vision.

14 de septiembre de 2026
Opinión espontánea
Logotipo de Specsavers

Respuesta de Specsavers

Thanks, Peter!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más