Lois (LSB) was so helpful from start to finish and the service was excellent. I had a bad experience with the garage but Lois helped me through the whole process and was a pleasure to work with. Thoro... Ver más
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Consulta las opiniones de los clientes
Very easy to deal with over the phone to take down details and to provide quotation (and then payment. My only gripe is that when you have other policies already in force with them why they cannot si... Ver más
I recently bought a travel insurance for my daughter and when I got home, discovered that my husband had already purchased the insurance from another provider. Your team were superb and instantly ag... Ver más
Very easy to renew insurance Would have been better if the agent had mentioned the discount offer available that was sent to my email, rather than me having to request if after the quote was given!... Ver más
Información sobre la empresa
Sobre Spectrum Travel Insurance
Escrito por la empresa
As one of the UK's leading direct sell travel insurance providers, we take great pride in our service and reputation.
GET A QUOTE
Información de contacto
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, Reino Unido
- www.spectrumtravelinsurance.co.uk
4,6
Excelente
385 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I tried to contact you but couldn't get…
I tried to contact you but couldn't get through there was something in my contract that I was wort about " you have not commenced travel from your place of permanent residence and the period covers the entire trip duration" what does this
mean
4 de marzo de 2020
Opinión espontánea
Good value policy
4 de marzo de 2020
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Never answer phones
Never answer phones, hardly reply to emails. Bad customer service. Take your money and they dont care. Go somewhere else!
3 de marzo de 2020
Opinión espontánea
Respuesta de Spectrum Travel Insurance
Hi Iona,
My name is Edie and I am part of the team here at Spectrum. I'm so sorry to hear that you are unhappy with your experience with us and I would like to help.
If you could please email me at responses@tifgroup.co.uk with your full name, date of birth, postcode and your reference number, I will look into your case and look to resolve this for you without further delay.
Kind regards,
Edie
EASY TO USE WEBSITE AND VERY HELPFUL…
EASY TO USE WEBSITE AND VERY HELPFUL STAFF WHEN I PHONED AND MADE A CORRECTION TO A MISTAKE I MADE FILLING IN DETAILS.
3 de marzo de 2020
Opinión espontánea
A good experience!
I find the website easy to use and when i had to call them i found the staff very helpful.
2 de marzo de 2020
Opinión espontánea
Quick, easy and simple.
Good product provided. Quick and easy to purchase. Good cover for a single trip. Good price. Can't ask for anything else really
2 de marzo de 2020
Opinión espontánea
This is not meant for me
I am not Robin.
I responded to an email which was not for me. This was acknowledged, but I have now received this feedback survey.
Hence the poor mark.
Please sort this for the benefit of your actual customer.
29 de febrero de 2020
Opinión espontánea
Respuesta de Spectrum Travel Insurance
Hi Dave,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum.
I'm sorry to hear you've received an email addressed to someone else. We've had an issue with our email system and have notified the team who are currently investigating this for you. Thank you for informing us of your concerns. If you have any further questions, please email responses@tifgroup.co.uk .
Many thanks,
Hallie
Took the payment twice
Took the payment twice, I've been in touch and keep getting told I'll get a call back which hasn't happened
28 de febrero de 2020
Opinión espontánea
Respuesta de Spectrum Travel Insurance
Hi John,
Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm sorry to hear you had issues with payment and there's been a delay in hearing back from our team, and we'd like to investigate why this is. If you could please send over your policy number, full name, postcode, date of birth and phone number to responses@tifgroup.co.uk then I can arrange a member of our team to phone you back.
Many thanks,
Hallie
Taken money but no policy documents?
Paid for travel Insurance online- money has been taken but no confirmation email or policy documents sent to my email address so can’t really comment on how good they are.
28 de febrero de 2020
Opinión espontánea
Great quote and easy process
27 de febrero de 2020
Opinión espontánea
Very easy to arrange
26 de febrero de 2020
Opinión espontánea
Easy to navigate the site and completed…
Easy to navigate the site and completed quickly
24 de febrero de 2020
Opinión espontánea
This site was quite straight forward to…
This site was quite straight forward to use. No problems with it, as long as you have to medical answers to hand otherwise you will have to go serching.
21 de febrero de 2020
Opinión espontánea
ALWAYS FIRST CLASS
Have used Spectrum on several occasions. Have always found them to be friendly, helpful and very competative in price. An excellent company
21 de febrero de 2020
Opinión espontánea
Did it all on line very easy
20 de febrero de 2020
Opinión espontánea
I was able to renew my insurance over…
I was able to renew my insurance over the telephone - no problem
7 de febrero de 2020
Opinión espontánea
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