RIP OFF
RIP OFF
Most dishonest service whose use of a very polite English-speaking woman to front the company was a deliberate ploy to attract honest, hardworking people like myself. In preparation for the arrival of the removal truck, I had already moved several items, boxes were packed & sealed, neatly stacked, the only heavy items were the fridge & washing machine as I was disposing of the very old lounge suit, bed & draws put very much to the side. 1 of the 2 men sent appeared new & lost having to be guided by the senior person present. The job should have taken no more than 1 hour took 2 hrs even with my help to move boxes to the truck. The trip to my new residence was literally straight forward and is approximately a 10min drive, 15minutes max, but somehow these men found the longer way to get there, with more corners too. Returning to my old residence the senior driver discovered he had left an important piece of equipment at my new place which I seriously suspect was deliberate & so moving the furniture for disposal into the truck appeared to very a very arduous task. I was charged for returning to my place for equipment they forgot & to top it all off it was costing me EXCEEDINGLY more than had been calculated by phone. I was given the choice of paying by internet banking [which I had NOT been informed of when I had enquired] & the cash I had in hand was insufficient. I was then informed I had to pay by cash within1 hr or risk paying for every minute the workers wait for the payment. The phone discussions the senior worker had with "who was at base" was NEVER undertaken in English, he would not, did not speak with me & to add insult to injury the workers followed me to the bank in their truck. To the good & honest people out there be warned.
7 de agosto de 2022
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