I’ve never had an issue with SPIERS GUMLEY, any interaction I have had with them has been promptly dealt with. All my contacts with them have been through Carri and I have always found her to be effic... Ver más
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Consulta las opiniones de los clientes
I recently contacted my property manager Susie regarding cladding remediation works. She took the time to provide a very detailed response for me, which I am sure she must have given to other owners.... Ver más
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Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Ver más
La empresa ha respondido
Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control. They don't come out to inspect the development in... Ver más
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Información sobre la empresa
Escrito por la empresa
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Información de contacto
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Reino Unido
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,0
Muy bueno
158 opiniones
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Called about my bill.
Called about my bill. Ann arranged a call back to fix my bill. She was very helpful in getting everything sorted out right away. I would like to say Ann showed great customer service and lots of patience. A pleasure to deal with.
14 de enero de 2026
Respuesta de Speirs Gumley
Good Afternoon Gordon,
Thank you for taking the time to leave us a review. We're delighted to hear Ann was able to help you with your bill query, we'll pass on your kind words to Ann and her manager.
Kind Regards,
Speirs Gumley
On every occasion I have spoken to the…
On every occasion I have spoken to the staff at Spiers Gumley it has been positive in the respect that people are cordial, helpful and pleasant.
7 de enero de 2026
Respuesta de Speirs Gumley
Good Afternoon John,
Thank you for taking the time to leave us a review, we're so pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Experience matters and the young…
Experience matters and the young managers don’t have it. Technical knowledge matters. It’s absence is more often that it could be.
Train specialists please and engage a ‘clerk of works’ to ensure what is being provided is undertaken properly. Particularly on Roofs.
12 de enero de 2026
Excellent Factor, reliable dependable professionals.
Excellent communication regarding my property . Trustworthy professionals reliable dependable..
Detailed billing and prompt notification on any repairs needed. Good advice on just about any issue affecting my flat. Great factor.
10 de enero de 2026
Opinión espontánea
Respuesta de Speirs Gumley
Good Morning,
Thank you so much for taking the time to leave us a review.
We're delighted to hear you're happy with the service from our teams.
Kind Regards,
Speirs Gumley
Moved out and been messed around still
Moved out and been messed around still
I moved out of a property managed by them in July and agreed to pay for any work scheduled before I moved out to fix an issue with the roof in the neighbours property. This was communicated to the factors directly. After 5 months of me emailing and been told there were no outstanding repairs and receiving a substantial refund, I received an email stating there was an outstanding bill for £150 on the 22nd of July. Completely messed around, mislead and down right bad service. Zero trust and seems like they are just after money...would be so careful when doing business
23/1- this review has been responded to but not my emails
22 de diciembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Good Morning Mr Steele,
Thank you for taking the time to leave us a review.
Unfortunately, we were not aware of the agreement between you and the purchaser that you would pay for works carried out after the date you sold the property. So when our Property Manager told you there were no outstanding repairs/bills, this was based on works done up to the date you sold, as is standard.
Once you confirmed that you had agreed to pay the cost of the works carried out after your sale date, as part of the sale conditions, the Property Manager apologised and corrected the billing.
We apologise for any inconvenience this caused but assure you our intention was not to mislead you.
Kind Regards,
Speirs Gumley
Repair or Replace?
Quick, helpful and efficient response as usual.
4 stars instead of 5, however, as the stair door handle repair is still loose and it's only a matter of time before we have another reoccurrence of the problem.
A fully secured replacement handle would have been more preferable than constant repairs to a persistent issue that has been attended several times now.
5 de diciembre de 2025
Respuesta de Speirs Gumley
Good morning Scott,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the recent handle repair and the property manager has taken this on board and will look at alternative door handles.
Kind Regards,
Speirs Gumley
Friendly and professional staff
5 de diciembre de 2025
Respuesta de Speirs Gumley
Good Morning Joseph,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
Speirs Gumley
Respuesta de Speirs Gumley
Good Morning Val,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards
Speirs Gumley
Lynne Alison has been outstanding and…
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get such a bad reputation. We have had Lynne representing Spiers & Gumley for 9 1/2 years. We have loved having a great factor, where all outside maintenance, repairs and building insurance is covered. Having by a Factor is far cheaper than being responsible for all those bills. Only regret, is we wish Lynne was our factor where we are moving to at Towans Court!
3 de diciembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Good Morning Sabrina,
Thank you for taking the time to leave us a review. We are delighted to hear your wonderful feedback about Lynne and will make sure to pass it to her. We wish you all the best in your house move.
Kind Regards,
Speirs Gumley
Good clear information from Factor
Joanne Knox has been great keeping me fully informed through a tricky time with major repairs to the buildings exterior.
1 de diciembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Good Morning Ian,
Thank you for taking the time to leave us a review. We're pleased to hear Jo has been able to assist you with the major works at your property. We'll pass on your feedback to Jo who will be delighted to hear it.
Kind Regards,
Speirs Gumley
Seem to do ok the staff are friendly…
Seem to do ok the staff are friendly and helpful,could do better if they moved faster on some issues
28 de noviembre de 2025
Respuesta de Speirs Gumley
Good Morning John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Respuesta de Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. Your property manager Lynne was advised by the grounds contractor in September that they had cut back the bush and she contacted you to ensure you were happy with the work done.
When you came back to Lynne and explained you felt the bush was still too high, she asked the contractor to reattend. Lynne has since visited the property to inspect the work and feels there is further levelling required. She has instructed the contractor to reattend.
We apologise for the delay in this work being completed to your satisfaction.
Kind Regards,
Speirs Gumley
Common sense.
Olivia showed common sense in dealing with the issue the picture simply confirmed the situation and resolved it to our satisfaction.
28 de noviembre de 2025
Respuesta de Speirs Gumley
Good Morning Mark,
Thank you for taking the time to leave us a review. We're pleased to hear Olivia was able to help you with your recent query, we'll pass on your feedback to her.
Kind Regards,
Speirs Gumley
Terrible company
All very suspicious that invited reviews are answered straight away!!
I have used this factor for 20 years and I find the last 12 months reviews laughable.
I don’t ever remember having any of my issues dealt with quickly or professionally.
27 de noviembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Hello Swampy,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be professional, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Awful
Terrible company to try and deal with.
I cannot comprehend how they are now showing such a high score but an invited review about how much help was given to set up a direct debit seems a bit suspicious.
Having dealt with them for 20 years I can say I find them incompetent, untrustworthy and very expensive and slow to respond if at all, Allan Lavery is the one person stands out as being the best of a terrible bunch.
27 de noviembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Hello Johnny,
Thank you for taking the time to leave us a review. We're disappointed to hear that you haven't found our service to be competent, if you would like to contact us on feedback@speirsgumley.com we will look into your specific concerns.
Kind Regards,
Speirs Gumley
Our new contact person (Abby) for…
Our new contact person (Abby) for Cleveden Crescent is excellent.
7 de noviembre de 2025
Respuesta de Speirs Gumley
Hi Alasdair,
Thank you for taking the time to leave a review. We're delighted to hear you're happy with your property manager Abby, we'll make sure to pass her your kind feedback.
Kind Regards,
Speirs Gumley
Professional approach to problems arising.
Having in mind that we live permanently in Cyprus we depend on your good job so that our houses are well maintained for the satisfaction of our tenants. So fa so good and we are happy about this
14 de agosto de 2025
Respuesta de Speirs Gumley
Hi Petros,
Thank you for taking the time to leave us a review. We're really pleased to hear you're happy with the service from our Team, and that you're able to depend on us to look after your property.
Kind Regards,
Speirs Gumley
Excellent Service and Support
My experience with My Factors has been outstanding. The team is always ready to help, no matter the issue, and their professionalism and friendliness make a real difference. Special thanks to Susie and Brian for going above and beyond — they’re always quick to respond and genuinely care about providing the best support. Highly recommended!
7 de noviembre de 2025
Opinión espontánea
Respuesta de Speirs Gumley
Hi there,
Thank you for taking the time to leave us a review. We're so pleased to hear that you've found our team professional and friendly and we really do care about providing the best support!
We'll be sure to pass your kind words to Susie and Brian.
Kind Regards,
Speirs Gumley
So Many Bogus Reviews In 2025
I've been a client for over thirty years and until early 2025, the vast majority of Speirs Gumley reviews were negative or indeed, very negative. Strangely, more recently, most have been positive! Their service levels and the uncooperative attitude of some staff members haven't improved of late - so the obvious conclusion has to be that many of the recent reviews are bogus. Therefore one star is appropriate. It's very sad, as there are people in this company who are pleasant and work efficiently for their clients. Those bogus reviews - such an insult to them!
28 de octubre de 2025
Opinión espontánea
Since I have owned this property
Since I have owned this property, I have watched it go down hill. The steps with broken tiles, where myself, a family member and other residents have tripped. There is no paint on the window sills, they’re relight down to bare wood. I have complained about all of the above.
27 de octubre de 2025
Respuesta de Speirs Gumley
Good Afternoon Maureen,
Thank you for taking the time to leave a review, we appreciate your feedback.
In relation to the steps at the front of your property, as soon as you alerted your property manager of the safety concern, a contractor was deployed to make them safe. We wrote to owners last year regarding the condition of the front steps and provided details of quotes received to repair them. Unfortunately, we did not receive funding or agreement from the owners to instruct the full repair. Due to the time of the year, external tiling work can't be done in wet weather or low temperatures so we will obtain quotes again for a full repair in Spring and provide these to owners.
We also obtained quotes for the repainting of the window sills and eternal areas of the property and provided these to all owners last year, unfortunately we received agreement from only 1 of the 8 owners, therefore we were unable to instruct this work. Your property manager is currently obtaining revised quotes for an internal and external redecoration scheme which will be sent to owners for their consideration. Again, any external painting work will not be possible until the Spring now.
If we can assist you with anything, please don't hesitate to contact our team.
Kind Regards,
Speirs Gumley
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