They took my cheap new contruction grade appliances on trade for new Bosch appliances. Then on top of that, the gas dryer was out of stock and they gave me a loaner dryer, then came and swapped it out... Ver más
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My experience with Spencer's TV was a lesson in the importance of hiring people who believe in helping their customers & not just making money. Two were great and two were not. My husband... Ver más
Purchased whirlpool washer dryer on Jan 27, 2024 and on Feb 5, 2025 the washer stopped spinning and draining. Out of warranty at that point and basically stated that we could've purchased an extended... Ver más
We purchased a new fridge in good faith. Reported the problems immediately, plus exterior damage. Sales rep blew off the damage and Seller does NOT support customers issues, and passes those to the ma... Ver más
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Terrible experience
One of the worst experiences I have ever had with a company. Purchased a dishwasher in May and on Aug 12th it was finally delivered. Was given a date for delivery in June and waited at home patently for the delivery. Around 5pm I finally called and asked where it was and was told it was delayed. Took off work to be home and no call ahead of time warning me it would be delayed. In July we went on vacation and got a call from a delivery driver stating our dishwasher was here. No call, no anything, just showed up. Obviously, we were not home and I rescheduled to the day we returned. Once again that day came and I received no calls from Spencer’s. I called them and asked the status and they said it was now damaged (aka we sold it to someone else) and it would be August until it came in. ALSO, originally, we purchased this dishwasher partly due to the rebate being offered but due to all the delays that rebate is no longer valid. I have spent tens of thousands of dollars here and Spencer’s didn’t care about any of these issues and have lost my business forever. Go to someone who actually cares and will admit when they messed up. Our salesperson at the Gilbert location, Keven, took zero responsibility along with my multiple phone calls to the Gilbert location to try and get someone to care or management to even call me back. I understand there is a global shortage of components and shipping times can be an issue, but this is about respecting your customers and doing what’s right and Spencer’s failed miserably.
Terrible company
Terrible company. Hire sales people that lie to you for their own personal gain. They sell lg refrigerators for 3500 and they are lucky to last 8 months. They know lg is nothing but problems yet they sell as many as possible because money is more important than their customers. Then when lg refrigerators break they refuse to help you and let your food rot. You want chaos in your life? You want to get ripped off? Go to spencers tv and appliance and buy something from them. You will wish you didnt just like i do.
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