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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Appalling company, they dismiss there staff after being off from suffering from a death and grievance in the same day as finding out about a family member passing and dismiss them that day. No empathy... Ver más

Valorada con 5 estrellas sobre 5

So after a bit of a bad start due to a glitch on the website, (non human error) the website duplicated my order, instead of 2 Hampers it processed 4, with 6 deliveries. We contacted support... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

So dissapointed with this company. Ordered two products off them via house of frazers. Two letterbox cheese, port and crackers set. Cheeses had leaked through box smelt awful. Sent them email 11th Dec... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love this company. I read some of the reviews after I ordered and started to panic as I'd ordered a hamper for a gift. The packaging is lovely and compared to the M&S hamper it's really... Ver más

Información sobre la empresa

  1. Proveedor de regalos corporativos
  2. también en la categoría
  3. Tienda de canastas de regalos

Escrito por la empresa

Spicers of Hythe have been suppling luxury gifts and hampers since 1926 and use that wealth of experience to help corporates and individuals organise their gifting needs. From a single hamper to 100's, one addresses or thousands, we can support you throughout the process of purchasing the perfect gift hamper. We specialise in creating corporate gift hampers to treat your staff at Christmas, to say thanks or at any other time of year.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

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3,1

Todas las opiniones

(53)

7 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Xmas Hampers for our Staff

We have been using Spicers of Hythe for the last few years now for our Staff's Xmas Hampers.
They have always been of a high standard. I have received only positive feedback from our staff when they have been received.
The whole system is easy, the ordering, paying, delivery, I have yet to have issues with any of the ordering process.
The friendly staff are always on hand if I get stuck and to remind me when to provide the delivery addresses.
I cannot recommend this Company enough.

16 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello. Thank you for your feedback. We are so pleased to hear that you're order has been delivered without a hitch. From everyone at Spicers of Hythe, we wish you a Merry Christmas and all the best for 2023!

Valorada con 4 estrellas sobre 5

Nice range of hampers

Nice range of hampers, bit of a pain when trying to add multiple delivery addresses during checkout, but contacted customer service and they sorted it out quickly for me and kept me updated on the delivery. Will use again.

2 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Adrian. I'm sorry that you had issues with the website but I'm glad that our Customer Service team were able to resolve this for you. We will pass your feedback onto the web development team.

Valorada con 5 estrellas sobre 5

Brilliant super quick service with…

Brilliant super quick service with great quality products - thank you!

7 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Kate. Thank you for your reviews. We are so pleased to hear that you're happy with the service and products!

Valorada con 5 estrellas sobre 5

Exceptional customer service!! Rare!

Exceptional customer service! Would certainly use again in the future.

Good customer service these days is rare, so well done to this company (Anna in particular) for providing a helpful, personal, efficient and friendly service. A big thank you!

7 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Jo. Thank you for your feedback. Anna in particular is so pleased to hear this!

Valorada con 5 estrellas sobre 5

Very Helpful

Have ordered from this company several times. Good choice of hampers for various occasions. This time I messed up on the delivery address, thinking the parcel could be collected like one does for click & collect, but although it was delivered correctly, it couldn't be released to the recipient because they didn't have the correct info/bar code for collection. Spicers were extremely helpful in sorting the problem out for me, and kept me informed at every step. They arranged for the hamper to be collected and redelivered without additional cost.

6 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

We are pleased to have been able to fix this for you. I hope that the hamper was well received.

Valorada con 5 estrellas sobre 5

Spicers are great for gifts and…

Spicers are great for gifts and service. Every year we have hampers for the family and Santa ones for the children, they all love them and starts their Christmas off with very festive spirits.
Spicers customer service and deliveries are excellent everything is of high standard and delivered on time.
Delivery driver is also great. Thank you

5 de diciembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Jacqui. Thank you for your review. Wishing you all the best for the Festive period and all the best for 2023!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. After a problem with the carrier leaving parcels in the rain, Spicer's immediately sent a new order. And have very generously donated all the undamaged food to our local food bank. That is admirable. Thank you Kevin at Spicers

29 de noviembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Robert. Thank you for your review. We are very sorry that the original order was mishandled at delivery. I'm glad you are pleased with how Kevin handled your query.

Valorada con 5 estrellas sobre 5

Would highly recommend

Hampers received are great. Fast and efficient delivery. Would recommend.

22 de noviembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Thank you for your review. We are pleased to hear how happy you are with the service and products we offer.

Valorada con 5 estrellas sobre 5

EXCELLENT SERVICE

EASY TO ORDER, LOTS OF CHOICE WITH GOOD DISCOUNT AND SERVICE WAS EXCELLENT

9 de noviembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Rosemary. We're so happy to hear this. Thank you for choosing Spicers of Hythe!

Valorada con 5 estrellas sobre 5

Christmas hampers

Have bought hampers from Spicers for 3 years now and always receive impeccable service.

Great value hampers but even better with early bird discount - website easy to navigate and deliver date always met.

We give these out to the employees who like the variety and quality of food.

On the occasions I have spoken to them, the staff have a polite and professional demeanour.

3 de noviembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Mick. Thank you for your review. I hope that the hampers are well received.

Valorada con 5 estrellas sobre 5

Excellent service 👍

Placed my first order with the company a couple of days ago, with an extremely helpful gentleman.
My order arrived today via DPD as promised & the items look superb!
Sadly I probably won’t get to drink any of them as they are Christmas gifts for others 😩
I can’t fault Spicers. Excellent customer service and the delivered as promised.
Thank you, Steve.

4 de noviembre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Steve. I hope the gifts are well received. You should buy a one for yourself! Many Thanks for your review!

Valorada con 5 estrellas sobre 5

Ordering issue on website resolved

Having had an issue on ordering through the website, emailed issue which was dealt with promptly and changed the delivery date to avoid it going too early. Great responsive service.

12 de octubre de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Christian. Thank you for your feedback. We are sorry that you had issue on the website but pleased that the team was able to sort this for you.

Valorada con 5 estrellas sobre 5

Excellent Company

Absolutely love this company, the 2nd letterbox hamper I have send with the recipients loving ,them, had a problem with the wording on the card, rung customer services and no problem it was solved, highly recommended.

20 de junio de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Thank you for your review. We are very pleased to hear that the gift was well received!

Valorada con 1 estrellas sobre 5

Absolutely appalling service

Absolutely appalling service, 17 days later got an email reply. Order delivered late (3 days) no updates, don’t answer phones. Order was placed over a month ago so had plenty of time to dispatch.
Avoid.

11 de enero de 2022
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Hello Mark. I'm sorry for the experience that you have had. December is our busiest month of the year and as a result we've had a number of emails to work though, as well as a high volume of calls, so we can only apologise for the late reply. As I don't have your order details at hand (unable to discuss them on Trustpilot) I can't comment on your particular order but I can say that the courier we use had delays across the network due to COVID sickness and low staff numbers which caused some of our customers to receive their orders late, despite them being dispatched from us in time.

Valorada con 1 estrellas sobre 5

Failure to fulfil Christmas order paid for in October

I placed an order in October for Christmas hampers for our office staff to be delivered week commencing 6th December. On the 11th December I got notification that 50% of the order had been fulfilled. Despite several emails and calls and excuses about problems with addresses (not true) we are in the final days before Christmas and half our order has still not been dispatched despite payment being taken in October. Not impressed and would not use again

20 de diciembre de 2021
Opinión espontánea
Logotipo de Spicers of Hythe Ltd

Respuesta de Spicers of Hythe Ltd

Thank you for your review. I'm very sorry for the experience that you received. I'm unable to comment on your specific order over Trustpilot but if you'd like to discuss it further, please contact us at customerservice@spicersofhythe.com with the subject "Trustpilot Abundant Joy" and we can look into this further for you.

Valorada con 5 estrellas sobre 5

Great Quality & Excellent Support

We were looking for a supplier of corporate hampers to celebrate the competition of a major project. I found Spicers online and was impressed by the range on offer. Their Customer Service team supported me through each step and got the hampers to all the individuals on the team, saving me a lot of work. The quality is fantastic and great value for money.

12 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a fab hamper…

My son treated me to a lovely hamper for my birthday recently. It was beautifully presented and the range of treats was GREAT! I will be ordering myself!

8 de agosto de 2021
Opinión espontánea

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