Spinney Motorhomes & Caravans Opiniones 

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for taking the time to share such detailed feedback! We’re delighted to hear that you had such a positive experience from your initial viewing through to collection.

It’s great to know that you were given the time and freedom to view the campervan at your own pace, enjoyed an extended test drive, and that the snagging items you identified were all addressed before collection. We’re also pleased that the comprehensive handover and paperwork were completed in such a friendly and relaxed, no-pressure manner.

Thank you for choosing Spinney. We hope you have many fantastic adventures in your new motorhome.

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for your lovely feedback! We’re really pleased to hear that you found our team helpful and had such a positive experience with Spinney.

We really appreciate you taking the time to leave a review and hope you enjoy many happy adventures ahead!

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for your five-star review! We’re delighted to hear that you found our team friendly and helpful.

We really appreciate you taking the time to share your feedback and thank you for choosing Spinney. We hope you enjoy many happy adventures ahead!

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for taking the time to share your feedback. We are sorry to hear that you felt disappointed with aspects of your experience, particularly the communication and the time taken to arrange the vehicle’s transfer.

We have reviewed the points raised and, while we acknowledge that you felt the process was not as you expected, we would like to clarify some of the circumstances surrounding the purchase.

The day of collection went very well, with no concerns or complaints raised with Konrad, our Sales Manager, been. In the lead-up to collection, James spoke with you on several occasions to provide updates and information regarding the vehicle. We understand that this communication may not have been reflected in your recollection of the process.

The delay in transferring the vehicle from Flintshire to Rushden was due to the fact that it was a new vehicle and needed to be transported by low-loader. Unfortunately, we had to wait an additional week for suitable transport to become available and for the vehicle to be paired with another vehicle being transported. This information was communicated on several occasions during the process.

We are, of course, disappointed that you were left feeling that we did not value your custom, as this is certainly not the experience we aim to provide. We do appreciate your feedback regarding communication and will ensure this is considered as we continue to review and improve our customer journey.

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for your wonderful feedback! We’re delighted to hear that your purchase was such a stress-free and seamless experience.

It’s great to know that Ryan gave you the time and space to view the motorhome at your own pace, and that his helpful and thorough handover made the process even easier. We’re also pleased that our team continued to be responsive and helpful with your questions after the sale.

We really appreciate your kind words and hope you enjoy many fantastic adventures in your new motorhome!

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for your fantastic feedback! We’re delighted to hear that the whole team were customer-focused and knowledgeable, and that your part-exchange experience was seamless and met your expectations.

A special thank you for your kind words about James, we’ll be sure to pass these on to him. It’s great to hear that he was brilliant throughout the process.

We really appreciate you choosing Spinney and taking the time to share your experience. We hope you enjoy many happy adventures in your new motorhome!

Respuesta de Spinney Motorhomes & Caravans

Hace 3 días

Thank you for taking the time to share your feedback. We are pleased to hear that James made such a positive first impression and helped you feel confident in your decision to purchase your Coachman caravan.

However, we are very sorry to hear about the cleanliness issues you experienced when you got the caravan home. We fully appreciate how disappointing this must have been, particularly after saving for and investing in a new caravan. The standard you have described is certainly not what we would expect from our handover process, and we apologise for the inconvenience and disappointment caused.

We have now spoken with you directly to discuss your concerns and are pleased that we have been able to offer a full valet of the caravan at your next appointment. We have also arranged for the service book to be stamped at the same time, avoiding the need for you to make a separate 85-mile journey.

We genuinely appreciate you bringing these matters to our attention and will ensure your feedback is shared with the Northamptonshire team so that we can review our handover and preparation standards.

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you so much for your fantastic and detailed feedback! We’re delighted to hear that the team at Spinney Warwickshire made the whole process so easy and stress-free.

We’re particularly pleased that Alan and Richard were able to provide a comprehensive and informative handover, and that we could arrange delivery of your motorhome following the unexpected fridge issue on the morning of collection.

We really appreciate your kind words and will be sure to share your feedback with Alan, Richard and the wider Warwickshire team. We hope you enjoy many fantastic adventures in your new motorhome.

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you for your fantastic feedback! We’re delighted to hear that you found our salesman knowledgeable and that your handover was friendly and professional.

We really appreciate you taking the time to share your experience and hope you enjoy many happy adventures in your new motorhome.

Respuesta de Spinney Motorhomes & Caravans

Hace 4 días

Thank you so much for your fantastic five-star review.

We’re delighted to hear that everything went so smoothly, from delivering your new caravan to collecting your old one. It’s wonderful to know that our team were friendly and made the whole process feel perfect from start to finish.

We hope you have many happy adventures and wonderful memories in your new caravan. Thank you for choosing Spinney.

Respuesta de Spinney Motorhomes & Caravans

Actualizada el 13 ago 2026

Thank you so much for your fantastic feedback! It’s wonderful to hear that you’ve chosen Spinney for your second motorhome and that, once again, you received excellent service and enjoyed your handover experience.

We really appreciate your continued trust and recommendation. We’ll be sure to pass your kind comments on to Mark and the team.

We hope you enjoy many more happy adventures in your new motorhome!

Respuesta de Spinney Motorhomes & Caravans

12 ago 2026

Thank you for your fantastic feedback!

We’re delighted to hear that you were so pleased with our Sales Team and the handover of your motorhome. It’s great to know that you found the vehicle clean, well presented and accurately described in the advert.

We really appreciate your recommendation to friends and family and hope you enjoy many happy adventures in your new motorhome!

Thank you for choosing Spinney.

Respuesta de Spinney Motorhomes & Caravans

12 ago 2026

Thank you for taking the time to share your feedback. We are disappointed to read your comments, particularly as we discussed your concerns at length and worked with you throughout to find a suitable resolution.

We fully appreciate that you live some distance from our Chester branch and, when you requested for the work to be carried out locally to you, we facilitated this arrangement and reimbursed you for the associated costs.

We are sorry to hear that the ongoing repairs have impacted your enjoyment of the motorhome and understand how frustrating it must have been to miss planned camping trips. However, we do feel it is important to clarify that we did work with you at each stage to assist in resolving the concerns raised.

We take all customer feedback seriously and will continue to review our processes to ensure we provide the best possible experience for our customers.

Respuesta de Spinney Motorhomes & Caravans

12 ago 2026

Thank you for your wonderful feedback!

We’re delighted to hear that you found the team a pleasure to deal with from your very first call through to the completion of the sale.

It’s particularly pleasing to hear that the member of our team who visited your home was friendly, professional and punctual, and that the payment process was completed smoothly.

Thank you for recommending Spinney. We really appreciate your kind comments and the opportunity to assist you.

Respuesta de Spinney Motorhomes & Caravans

12 ago 2026

Thank you for your fantastic feedback!

We’re delighted to hear that Hannah was so helpful and patient throughout your enquiries. It’s wonderful to know that she made such a positive impression and that you would be happy to recommend Spinney.

We’ll be sure to pass your kind comments on to Hannah, we’re proud to have her as part of the team.

Thank you again for choosing Spinney, and we really appreciate your recommendation!