Staveley Head Opiniones 

485
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staveley have arranged for my motorhome insurance to be renewed for the second year at a very good price, excellent customer care for the second year from a lady called Amber who is a credit to the co... Ver más

Valorada con 5 estrellas sobre 5

After receiving reminder for new insurance there was some confusion over policy. I spoke with Adrian Hodgkins and he kindly phoned me back to explain the problem. My quotes were acceptable and Adrian... Ver más

Valorada con 1 estrellas sobre 5

Bait and switch 'Stratton Oakmont' style shill company of One Sure insurance. Low ball quote then proceed to charge multiple hidden fees, claw back commission, and void my cover. They send unwanted le... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amber Taylor was polite, efficient, and determined to help me find the best deal. Amber offered to try a new insurer and told me she would call back shortly- and then did! Refreshing to deal with a co... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

Staveley Head is a leading provider of commercial and personal insurance products, specialising in hgv, van, courier, motor trade and motorhome insurance.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

485 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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4,4

Todas las opiniones

(485)

42 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely shocking

Absolutely shocking, they get you to jump through hoops for proof of address and ncb etc etc then reject it. Then when you try and cancel the policy because you’ve had enough they want £75 admin fee for a policy that hasn’t even started yet

17 de julio de 2024
Opinión espontánea
Logotipo de Staveley Head

Respuesta de Staveley Head

Good Morning,
Thank you for the feedback, I’m sorry to hear you’re dissatisfied.
If you can provide some further details (such as your post code and policy number) in an email to info@staveleyhead.co.uk we’ll arrange for somebody to look into this matter for you. It is detailed in our terms of business that any policies that are cancelled before the inception date, we retain our admin fee charged at the start of the policy, the terms of business is made available to you prior to the point of purchase. Kind Regards

Valorada con 1 estrellas sobre 5

Received renewal notice for Campervan…

Received renewal notice for Campervan today.. 40% increase on last year £389 to £981.
Stuck with them after a painful experience setting up the policy last year, demanding endless documents, arguing over no claims, additional charges to keep the policy live. And almost £40 to alter a private reg which is the press of a button for most insurers but not this company.
Avoid and pay a bit more elsewhere.

Appreciate the reply but trying to justify your are still correct when all the other reviewer say the same or have had poor experience isn’t going to change the customers perception.

15 de julio de 2024
Opinión espontánea
Logotipo de Staveley Head

Respuesta de Staveley Head

Good Morning, thank you for your feedback. As a broker we shop a panel of insurers to find you the best rate available to us, with our panel. I am sorry we were not competitive this year.

In regard to the mid term adjustment fee, this is detailed in our terms of business which can be accessed at the inception of the policy and also online prior to purchase. We allow a 2 week cooling off period to review the terms of business.

If you wish to discuss this further please email info@staveleyhead.co.uk with your customer reference number and I would be happy to contact you.

Kind Regards

Valorada con 5 estrellas sobre 5

Renewed Motorhome insurance today

Renewed Motorhome insurance today and the whole process was made very easy by the Staveley Head rep, Harvie, Nothing was a problem and he gave great info on my policy renewal. His whole attitude was what you would expect from a top company rep.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

good cover good price

Everything as had a price hike to do with insurance. staveley head was really help full in getting me the right cover for the right price.
a big 10 out of 10 for Amber
already recommended

27 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been with Staveley head for 3…

I have been with Staveley head for 3 years now and I just renewed for a 4th.Thank you Amber Taylor,you was very professional and a real pleasure to talk to .She worked very hard to save me money and got me an amazing deal.well done Amber.see you next year.

26 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amber Taylor brilliant

Amber Taylor the representative who spoke to me explained everything expertly and accurately why people are complaining about sending their license detail I don't know it's the same with other insurances I have taken out (motorcycle) and it was explained in the conversation and in a follow-up email. I was extremely happy with all aspects of my renewal well done Stavely Head

8 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, everything was explained from excess to cover .This made setting up my insurance very easy. Friendly and very helpful .plus the price was competitive.

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service from the young lady

Amazing service from the young lady, Amber Taylor, I spoke with regarding my motorhome insurance. She sorted everything out that I needed and was extremely polite and attentive. Amber managed to reduce my premium quite a lot and for that I'm very grateful.

29 de mayo de 2024
Opinión espontánea

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