Stirling Ackroyd Estate Agents Opiniones 

1422
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted to say a Big Big thank you to Sonny at the Croydon Branch for going that extra mile and really trying to accommodate all our needs whilst looking for our new home !!! We are still searchin... Ver más

Valorada con 5 estrellas sobre 5

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was a... Ver más

Valorada con 1 estrellas sobre 5

We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation.... Ver más

Valorada con 5 estrellas sobre 5

Stirling Ackroyd has been managing our rented apartment in London for approx 7 years and I would chose them again. Especially Rebecca Heslam deserves a 10 star review - always helpful and on the s... Ver más

Información sobre la empresa

  1. Agencia inmobiliaria
  2. también en la categoría
  3. Agencia de bienes raíces comerciales

Escrito por la empresa

Founded in 1873, Stirling Ackroyd has been part of London’s property landscape for generations. Our long history has given us a deep understanding of the market, while our local teams bring the knowledge, experience and personal service that our clients value. Buying, selling or letting a property is a significant decision, and our aim is to make the process as straightforward as possible. From your first conversation with us through to completion or move-in, our experienced teams are here to provide honest advice, keep you informed and guide you through every step. With specialist expertise across residential sales, lettings, property management, new homes and commercial property, Stirling Ackroyd brings together generations of experience with a modern approach to property. Wherever you are on your property journey, you can rely on Stirling Ackroyd to provide the expertise and support to help you move forward with confidence.


Información de contacto


3,7

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 18% de las opiniones negativas

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3,7

Todas las opiniones

(1422)

79 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Stirling Ackroyd

Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors.
I would highly recommend them!
Mike Frith is a simply wonderful Surveyor in every way possible!
Thank you to both!
Maureen Hinton

27 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Consumer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Above & beyond happy

I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.

22 de agosto de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Woos

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

House Purchase in Twickenham

We purchased a house via Sterling Ackroyd in Twickenham, Richard the sales manager was superb from start to finish. During the transaction we were passed to a sales progressor which we were a bit sceptical about however the service/ communication we received from Sandra was excellent.

17 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Will,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Ellis was extremely helpful and…

Ellis was extremely helpful and informative!

13 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Lucy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 1 estrellas sobre 5

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts.

The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done.

Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for.

It seems that the sales reps either lack experience or this is a sale of serious convenience !!

The properties were sold without a completion certificate in place, therefore an illegal transaction.

The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement.

Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact.

Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

1 de agosto de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Base,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Ellis

I spoke to Ellis Craig this morning when I was trying to book in a house viewing. He was very nice, helpful and happy and was able to get the branch to offer me a viewing at a time to suit me. Thank you

8 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Emma, thanks for the 5* Craig will be thrilled to read your kind words and we wish you all the best - Claire

Valorada con 5 estrellas sobre 5

Prompt reply from Ellis Craig​​​​ for…

Prompt reply from Ellis Craig​​​​ for viewing booking. Good and very professional service so far.

8 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Danielle,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Ellis was very clear and friendly over…

Ellis was very clear and friendly over the phone - made the sign up nice and easy and quick

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Charlotte,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

I called the company today requesting…

I called the company today requesting viewing, I spoke with Ellis who very helpful and answered all my questions.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Dorota,

Thanks for the great review for Ellis, We wish you all the very best - Claire, Customer Engagement

Valorada con 5 estrellas sobre 5

Thank you Ellis for your speedy and…

Thank you Ellis for your speedy and efficient service getting my valuation organised with your colleague Paul.

31 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Debbie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 1 estrellas sobre 5

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.

Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

31 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Faisal,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Ellis Craig who called me this morning in…

Ellis Craig called me this morning in response to a message I had left for a local branch. He was very helpful and cheerful and explained he was from head office and was able to get the branch to offer me a viewing at a time to suit me. Also not a lot of London estate Agents bother to call back so was good to hear from him. Thank you

28 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Lesley,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very easy experience from start to finish all the staff were very helpful.

17 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Mark, thanks for the 5* - Customer Engagement

Valorada con 5 estrellas sobre 5

Solid property agency that does not…

Solid property agency that does not seem to seek profit at all cost and as fast as possible, not a common occurrence in London.

22 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Oskar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

I had a good conversation with Ellis…

I had a good conversation with Ellis this evening - he went out of his way to be helpful.

21 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Claire

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic Property Managers!

We had a great experience renting through Stirling Ackroyd. We have been in London 5 years and have never had a positive experience with property managers, until Myles. He was fantastic, helpful and very responsive. Thanks so much!

21 de julio de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Jordan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Recently sold our property

Recently sold our property via the Guildford office with Martin and Jack. Their patience and professional approach ensured we found a buyer in a difficult market and helped us all
the way through to completion. Thank you!

14 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Nick B

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

ELLIS CRAIG

Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.

15 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Sean,

Thanks for the 5* and feedback for Ellis. We wish you all the best - Claire

Valorada con 5 estrellas sobre 5

Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

15 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Hi Alice,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valorada con 1 estrellas sobre 5

The worst renting experience I have…

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

1 de octubre de 2024
Opinión espontánea
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Respuesta de Stirling Ackroyd Estate Agents

Dear Pippa,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

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