Storebox Self Storage Opiniones 

381
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have had a store box unit in Cayton Scarborough for 2 months and I would not use any other storage unit. Nicholas has supported us and has been very helpful solve any problems that has arisen promp... Ver más

Valorada con 5 estrellas sobre 5

After a house move timeline didn't run exactly to plan, we have ended up with 3 units with StoreBox (1 large and 2x small), for nearly 3 years! For all of that time, the facility has been absolutely... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, easy to contact staff if need support. Used it for a few months, found it very useful and have recommended it to others. Staff member Nicholas was extremely pleasant, cheerful and v... Ver más

Valorada con 4 estrellas sobre 5

Booking is easy, storage units are good but the cancelation process seems designed to catch you out. I have now had to pay for an additional month - left a sour taste after a generally... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Instalación de autoalmacenamiento
  2. Planta de almacenamiento de automóviles
  3. Instalación de almacenamiento de embarcaciones
  4. Centro de almacenamiento en frío

Escrito por la empresa

Storebox is a storage company that focuses on providing low-cost storage solutions to both business and domestic customers across the UK.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,8

Todas las opiniones

(381)

104 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT TRUST: the worst service ever for storage

The worst storage service ever. They do not keep their word at all, and the support is absolutely shit. I had a unit at their Stratford location for nearly 8 months, and it has been the worst experience I’ve ever had.

First, they locked my storage unit without any announcement, and it was only fixed after they noticed I had left a negative review. Their support team is completely useless and full of lies. Then, items worth thousands of pounds were damaged. Even though I paid for insurance coverage of up to £4,000, they still found a way not to compensate me.

If you care about your belongings, do not trust them.

17 de mayo de 2026
Opinión espontánea
Logotipo de Storebox Self Storage

Respuesta de Storebox Self Storage

Hi Hakim,

We are sorry to hear that you were unhappy with your experience. However, we would like to clarify a few points raised in your review.

You requested that our team visit your unit to inspect issues you had reported. We would never enter a customer’s unit unless specifically requested to do so. Following the inspection, the lock was secured to ensure the safety of the unit and its contents. The access code was provided to you, and after we sent a video demonstrating how to open the lock, access was successfully restored.

Regarding the damage claim, unfortunately this could not be processed as there was an outstanding balance on the account at the time the claim was submitted. As outlined in our Terms and Conditions, insurance claims cannot be processed while storage payments are overdue.

We always aim to support our customers and provide clear communication throughout, and we regret that you feel dissatisfied with the outcome.

The Storebox Team

Valorada con 4 estrellas sobre 5

Booking is easy - with a warning

Booking is easy, storage units are good but the cancelation process seems designed to catch you out.

I have now had to pay for an additional month - left a sour taste after a generally good experience.

EDIT:

The customer service team have contacted me and rectified the billing problem following checkout.

So my review has changed as the sour taste has been rectified so:

1. East to book
2. Quality containers
3. good customer service

To Storebox - can you make ending rental easier with a clear guide to help.

4 de mayo de 2026
Opinión espontánea
Logotipo de Storebox Self Storage

Respuesta de Storebox Self Storage

Hi Ben,

Thanks for your positive comments about the booking process and the storage units — we really appreciate it.

We completely understand your frustration regarding the cancellation process and the additional month’s charge. We’ve been in touch with you directly to help work through this and find a resolution.

Thank you again for your feedback, as it helps us improve the experience for all customers.

The Storebox Team

Valorada con 5 estrellas sobre 5

Great Service At Storebox!

Turned up at Storebox Knaresborough to be met by staff member John who made getting started so simple and helped immediately when it became obvious I'd underestimated the space I needed..... sorted, no problem.
Great storage, great staff, great prices too.
Give them a try!

30 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chester Le Street house move

I used cheater le street whilst moving house. I got a better deal on 2 x 75 units and was happy with the price. Love the hours and flexibility. Really clean and easy to move around. Trolleys were useful. Georgia was really helpful on the phone as well as the other people I spoke to . I would use this place again in future if I had a need .

19 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience with Storebox

It's not often I write reviews, though for Storebox I will.

The service is excellent. Nicholas was very helpful and answered all our questions.

The space is clean and secure with cameras, plenty of equipment for moving heavy items, lots of parking, and a great price.

They made our house move much more manageable. Thank you to the team - we’ll definitely use your services again.

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Variable unit sizes

Variable unit sizes, good communication, very reasonable prices, excellant access, parking and security. Would highly recommend them for short term or long term storage needs.

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Northallerton's Storebox

I used Northallerton's Store box and I can’t be more thankful that they’re there. I needed safe, accessible long-term storage for my home stuff. Mine was great, I didn’t need to worry about my things and the staff are helpful and friendly. Highly recommended.

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service and…

Great customer service and communication overall, the storage space provided met all my requirements. Fully recommended, I will be using their services again in the future.

10 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really positive experience with…

Really positive experience with customer service, spoke to Georgia Fabien and she was extremely patient, thoughtful and helpful, looking for the best options once I'd explained what I needed. Definitely recommended.

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The facilities at this site are First Class

The facilities at this site are First Class.The site is very well layed out, and very well maintained.
Storebox are obviously focused on security,which gave me confidence to use this site to store my belongings.
The Site Manager Tom could not be more helful and guided me through the administration effortlessly.
Nothing was too much trouble.
Thank you

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really efficient and easy to use…

Really efficient and easy to use service. Nicholas Sutton was a great help with arranging the right size storage and getting everything booked in quickly. Would definitely use again if I'm thinking of travelling or moving house.

25 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The perfect safe set up

This storage system worked perfectly for us during a recent house renovation.
It was easy to set up with clear instructions on how to gain entry, and use the storage facility.
The unit was clean and by far big enough for what we needed to store. Our furniture came out the way it went in. The security was great and we felt our possessions would be safe and secure.
Customer service support were extremely helpful when the time came to leave the storage facility.
Would definitely recommend 👌

26 de enero de 2026
Opinión espontánea

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