I took my car in for investigation of a faulty air conditioning. I was charged £149.99 to get a quote for over £2,000.00 for a new condenser. This sounded exorbitant and I took my car to a recommended... Ver más
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Consulta las opiniones de los clientes
I was a bit scared to be honest to go to Audi Hitchin based on the reviews. However, Annabelle was very helpful. They ordered the part in advance to have my car work done quickly. She is truly remar... Ver más
La empresa ha respondido
Fantastic customer experience. I was warmly welcomed by Alixe Drummond from the minute I entered the showroom. From our initial conversation, car selection, test drive, through to handover of my... Ver más
La empresa ha respondido
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Estación de inspección de automóviles
- Fabricante de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de cambio de aceite
- Concesionario de automóviles usados
Escrito por la empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Información de contacto
Nightingale Road, G5 1RQ, Hitchin, England, Reino Unido
- 01462 354 606
3,6
Medio
97 opiniones
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Excellent service. MOT while I waited
Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before 10.00 am.
Thanks to Service Advisor Annabelle Stevens who organised everything very efficiently.
27 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hello John,
Thanks for sharing your recent experience!
It sounds like Annabelle has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Hitchin Audi Customer Services
Vey professional service
Vey professional service. I was treated in a friendly and polite way.
31 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
If you have an issue don't expect the…
If you have an issue don't expect the after sales manager to get in touch
15 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hi Adam,
Thanks for sharing your feedback on your experience with Hitchin Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Audi Hitchin are very eager to sell you…
Audi Hitchin are very eager to sell you a vehicle but by far in all my years the aftercare and this goes across all commercial sectors is the worst I have ever received by Audi Hitchin.
4 de octubre de 2025
Respuesta de Stratstone - Audi Hitchin
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Great customer service.
10 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Phillip,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Audi Hitchin a good service team and…
Audi Hitchin a good service team and good technicians.
10 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Freddie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Hitchin
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Amazing experience ⭐️⭐️⭐️⭐️⭐️
Great service from start to finish and overall great customer experience, I’ve been coming to hitchin Audi for many years and it’s been good but recently it’s been a great experience
4 de marzo de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Varun,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Hitchin Audi Customer Services
Very helpful and friendly staff who…
Very helpful and friendly staff who collected and delivered the car making the whole experience painless.
27 de febrero de 2026
Respuesta de Stratstone - Audi Hitchin
Hi Alasdair,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Customer Services
The worst dealership they are incapable…
The worst dealership they are incapable of dealing with anything other than standing around and gossiping utter nonsense the Hitchin branch employees u get 3rd world service they might aswell move to a 3rd world and operate from there they might get better at there job not to forget everytime anyone leave a bad review they reply we thrive on giving excellent CS like pls work on what u preach duh 🙄
11 de marzo de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Hitchin
Dear Nazia,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Expensive
Expensive for a basic oil change/service/MOT.
At least a discount should be offered if MOT booked with service.
18 de febrero de 2026
Respuesta de Stratstone - Audi Hitchin
Hi,
Thanks for sharing your feedback on your experience with Hitchin Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Hitchin Audi Customer Services
Mis advised on tyre losing pressure
Mis advised on tyre losing pressure. Ended up replacing tyre when a simple repair would have sufficed. Was advised it was a fault in the wall when in fact it was a nail in the centre of the tyre.
20 de febrero de 2026
Respuesta de Stratstone - Audi Hitchin
Dear Perry,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Top level Audi service
Kimberley provided an excellent level of service during my visit to Audi. From the moment I arrived, she was professional, welcoming, and attentive. She took the time to clearly explain the process, kept me updated on the progress of the service, and made sure everything was handled efficiently.
Overall, Kimberley made the service experience straightforward and stress-free, and her professionalism reflects very positively on the Audi brand.
9 de febrero de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Claude,
Thanks for sharing your recent experience!
It sounds like Kimberley has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Hitchin Audi Customer Services
Helpful staff and efficient service.
3 de febrero de 2026
Respuesta de Stratstone - Audi Hitchin
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Hitchin
Hello, Michael.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Great place and friendly staff
Great place and friendly staff. Adrian in particularly was great!
15 de enero de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Ali,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Outstanding Support Throughout a Complex Repair
I’d like to take a moment to share some positive feedback about Annabelle and the support she’s provided throughout the repair process for my Audi Q3.
From the outset, Annabelle has been consistently helpful, professional, and approachable. She kept me informed at every stage, took the time to explain updates clearly, and always followed up when she said she would. Even when the situation became more complex and required multiple investigations and repairs, she remained patient, understanding, and proactive in helping move things forward.
What I particularly appreciated was her calm and reassuring manner, her willingness to listen, and the effort she made to ensure I felt supported rather than left in the dark. She was a real point of continuity during the process and made a difficult situation much easier to deal with.
Thanks to Annabelle’s help, I felt confident that my car was being looked after properly, and I genuinely appreciate the level of care and professionalism she showed throughout. She’s a real credit to the team.
16 de enero de 2026
Respuesta de Stratstone - Audi Hitchin
Hi Mohammed,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Annabelle at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Chris and Steve at Hitchin
Chris and Steve from the sales team at Strathstone Audi Hitchin made for a great buying experience. Very good service, polite, friendly and easy to deal with. No pressure sales at it's best. Reception lady was also brilliant.
27 de enero de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Hitchin
Hi Adrian,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Chris and Steve at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Kept to time constraints
22 de enero de 2026
Respuesta de Stratstone - Audi Hitchin
Hello Ken,
We appreciate you leaving us a review - thank you!
Have a nice day!
Hitchin Audi Customer Services
Unclear pricing and poor follow-up
My experience with Audi Hitchin was genuinely disappointing. I first called to inquire about a spare key for sn Audi A4 2018 and was quoted £360. When I called the next day to book the appointment, I was told I needed to provide the V5C and my driving license, and that someone would contact me either that day or the next. However, after four or five days, when I followed up, they had no record of that promised contact. They confirmed the documents were needed, but the price had now increased to £399.xx. When I mentioned the original £360 quote, they agreed to honor it but then added a £90 programming charge that hadn’t been mentioned before. This whole experience felt inconsistent and frustrating and it left me with a negative impression, looks like the price depends on the person you talk to or the mood that person has.
17 de enero de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Hitchin
Hi Marcel,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
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