Had a replacement antenna fitted due to a fault. Although this was not covered by my existing warranty Stratstone nonetheless offered to replace FOC as hadn’t had car for 2 years. This was an amazing... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónKnights Way, Battlefield Enterprise Park, SY1 3AB Shrewsbury, England, GB
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Consulta las opiniones de los clientes
Called in today looking to buy a A3 already done my homework , spoke to lovely lady on reception advised sales person with us shortly they were all sat talking in office to right of reception at least... Ver más
La empresa ha respondido
If you’re looking for someone who genuinely delivers top‑tier service, Patrick is the guy. He doesn’t just help you find a car, he makes the whole experience feel effortless, enjoyable, and complete... Ver más
La empresa ha respondido
Lucy kept me informed on progress with the car throughout the afternoon. Once the MOT was complete, the car was washed and vacuumed. During this time Lucy explained the advisory items from the MOT a... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Estación de inspección de automóviles
- Fabricante de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de cambio de aceite
- Concesionario de automóviles usados
Escrito por la empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Información de contacto
Knights Way, Battlefield Enterprise Park, SY1 3AB, Shrewsbury, England, Reino Unido
- 01743 598 379
3,5
Medio
93 opiniones
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Called in today looking to buy a A3…
Called in today looking to buy a A3 already done my homework , spoke to lovely lady on reception advised sales person with us shortly they were all sat talking in office to right of reception at least 4 of them . 20 minutes later no salesman so left . I purchased a car from another main dealer .
22 de agosto de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Shrewsbury
Hi Darron,
Thank you for taking the time to rate the experience you have had with Shrewsbury Audi . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Shrewsbury Audi Customer Services
poor communication
poor communication, after care and generally a poor experience
10 de agosto de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Had a replacement antenna fitted due to…
Had a replacement antenna fitted due to a fault. Although this was not covered by my existing warranty Stratstone nonetheless offered to replace FOC as hadn’t had car for 2 years. This was an amazing gesture. Job was completed in an orderly fashion and I can’t be happier with the outcome. Full marks
4 de junio de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent customer service
There was good communication during the day updating me regarding the progress with my car. The staff looked after me really well.
16 de julio de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Kate,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
Great customer service
Efficient service. Clear explanations during every step of my purchase.
25 de julio de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello,
We appreciate you leaving us a positive review - thank you!
Have a nice day!
Stratstone Shrewsbury Audi Customer Services
Perfectly adequate
Perfectly adequate, helpful staff, especially the gentleman who helped with explaining navigation system.
18 de mayo de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Stanley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Top quality product and service.
18 de mayo de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
£150 and a nine week wait for a transmission problem
I have a Q5 Audi just out of warranty that has developed a problem with the transmission. Stratstone, where I bought it, are unable to look at the car for 9 weeks and want to charge £150 just to look. They suggest that I call out roadside assistance and get them to tell me whether the car is safe to drive! I think this is appalling service.
28 de mayo de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Shrewsbury
Dear Allan,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Sold us an Audi which had 4 faults and…
Sold us an Audi which had 4 faults and the sales guy was let go or left just after he sold it. We dealt with a Mr. Neil Scutts who was non responsive for weeks until we escalated and then he just played the corporate game and was utterly useless to resolve the real faults and problems .I warn anyone thinking they are buying a premium car to really check before giving them money… I still have this car and it still has serious issues and faults. Overall the worst car buying experience in 25 years and Audi should audit these types of dealers to ensure that they are doing the right service before selling an expensive car! Shocking
19 de mayo de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Shrewsbury
Hello,
Thanks for sharing your feedback on your experience with Shrewsbury Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Shrewsbury Audi Customer Services
Respuesta de Stratstone - Audi Shrewsbury
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Shrewsbury Audi Customer Services
Happy Audi customer
My Audi A4 was booked in for an inspection and oil change which went without any issues.
I’ve been a customer of Shrewsbury Audi for quite some time and in that period I have received great service.
On my latest visit my customer service representative was Joel who was previously an Audi technician and really knows his stuff.
I believe Joel hasn’t long been a member of the customer service department but with his outstanding knowledge and experience as a technician make him an invaluable asset to the customer service team.
28 de abril de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello David,
Thanks for sharing your recent experience!
It sounds like Joel has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Shrewsbury Audi Customer Services
Faultless and excellent experience from…
Faultless and excellent experience from start to finish, with special mention to Mackenzie & Joel.
29 de abril de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Simon.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Good job
Good job, polite staff, appointments mean nothing though as a service takes all day!
13 de marzo de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Janina,
Thanks for sharing your feedback on your experience with Shrewsbury Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Shrewsbury Audi Customer Services
Efficient service while i waited and…
Efficient service while i waited and allowed me to return to work in the afternoon.
24 de abril de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Carl,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Shrewsbury Audi Customer Services
Respuesta de Stratstone - Audi Shrewsbury
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
PATRICK THE STAR
If you’re looking for someone who genuinely delivers top‑tier service, Patrick is the guy. He doesn’t just help you find a car, he makes the whole experience feel effortless, enjoyable, and completely tailored to you. His knowledge, energy, and attention to detail are on another level.
Patrick goes above and beyond without even making a fuss about it. You can tell he genuinely cares about getting you the right car and making sure you leave happy. Audi Shrewsbury seriously hit the jackpot having him on their team.
24 de abril de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Shrewsbury
Hi Lil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Patrick at dealership.
Have a lovely day!
Stratstone Brand Customer Services
A gor Audi
Pleasant helpful staff who went out of their way to explain anything I asked about
8 de abril de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Sheena,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Shrewsbury Audi Customer Services
Buying from Audi Shrewsbury
Buying a car the should feel as precision-tuned as the car itself, and I’m thrilled to say my experience was exactly that.
Performance Beyond
From start to finish, I’ve been extremely happy with every aspect of the process. Buying a car often comes with high expectations, and the team managed to exceed them at every turn. The communication was seamless, the timeline was respected, and the attention to detail made the entire journey feel truly premium.
I want to give a massive shout-out to Patrick Hey and Jon Hesson.
Patrick was instrumental in keeping things moving and ensuring everything was handled with total professionalism.
Jon Hessian’s expertise and approach made the transition into the car smooth and incredibly exciting.
The progress of the deal was handled with a level of care that gave me complete confidence. If you’re looking for a stress-free, top-tier buying experience, these are the guys to see.
I couldn’t be happier with the new ride!
31 de marzo de 2026
Respuesta de Stratstone - Audi Shrewsbury
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Shrewsbury Audi Customer Services
Ask for Ruby - a great salesperson
We dealt with Ruby, who was lovely. Very attentive, helpful and knowledgeable. She couldn’t do enough and wasn’t at all pushy. We would recommend to anyone.
10 de abril de 2026
Opinión espontánea
Respuesta de Stratstone - Audi Shrewsbury
Hi Sara,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ruby at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Respuesta de Stratstone - Audi Shrewsbury
Hello Nicholls,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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