Stratstone - BMW Doncaster Opiniones 

461
TrustScore: 4.5 sobre 5

4,7

Wheatley Hall Rd, DN2 4SR Doncaster, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Superb service from the team at BMW Stratstone in Doncaster. My point of contact, Neil Earl, kept me fully up to date as my build progressed and then was excellent when I went to pick up my car. Sup... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve just collected my new BMW iX3, and I couldn’t be happier. Although the delivery was delayed, the team at Doncaster handled the situation brilliantly. They kept me informed every step of the... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Your used sales team failed to meet basic standards. I bought an M3 for £35,550 with undisclosed cigarette burns in the passenger interior. I trusted the BMW Approved Used process and Stratstone’s o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We received a warm welcome upon entering the dealership. Olivia (service) was quick to spot us and ensured the work on the car was done quickly and efficiently. It is hard to fault Stratstone BMW Don... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Wheatley Hall Rd, DN2 4SR, Doncaster, Reino Unido

  • 01302 976690

4,7

Excelente

TrustScore: 4.5 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(461)

4250 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is the top class BMW dealership…

This is the top class BMW dealership in Doncaster.
Special thanks to Derwyn and all the team for a warm welcome and good service.
I really hope to see you all again in the future.

Darius

25 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Darius,

Thank you for your kind words and for taking the time to share your positive experience.

We are delighted to hear that you had a warm welcome and received good service from Derwyn.

We appreciate your business and look forward to seeing you again in the future.

Customer Services

Valorada con 5 estrellas sobre 5

Excellent service and friendly team

I always use Stratstone Doncaster since buying my previous car from them. The team there are always excellent and cannot do enough for you. Natalie dealt with me on my most recent visit and was excellent

I would highly recommend

Thank you

Richard

20 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Richard,

We're thrilled to hear you had such a positive experience with our team, especially Natalie.

We strive to provide exceptional service to all our customers and it's wonderful to know we're meeting your expectations.

Customer Services

Valorada con 4 estrellas sobre 5

Went for a recall

Went for a recall, stayed for the reception staff, it was a pleasure, Jem thanks for the coffee

24 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

We're glad to hear you enjoyed your visit and appreciate your kind words about our reception staff.

Customer Services

Valorada con 5 estrellas sobre 5

A dealership that listens.

Had a great experience dealing with Stratstone BMW Doncaster, initially looked at a couple of used vehicles that we liked, gave feedback of what car we would really like, they listened and found us a brand new car to the exact specifications we asked for, can’t ask for more than that

19 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

It's wonderful to know that our team listened to your needs and helped you find the perfect new car.

We appreciate your kind words and are committed to providing exceptional service to all our customers.

Customer Services

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, the reception team were very helpful and friendly special thanks to the service dept team who made everything from start to finish a organised professional experience.

11 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Kevin,

Thank you for your kind words!

We're thrilled to hear you had a positive experience.

We appreciate your feedback and will share it with the team.
Customer Services

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. The online booking made everything such a breeze!

13 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Scott,

We strive to make the process as seamless and convenient as possible for our customers.
Customer Services

Valorada con 4 estrellas sobre 5

Satisfied customer

A Stratstone BMW customer for the past 8 years - X1 then current X3. All servicing at Stratstone Doncaster - generally very happy with the service and support team. The condition reporting is good and the wear data provides useful guide to when things need doing. Good to see initiatives such as original parts discounts for older vehicles, All in all value for money for safe and reliable motoring.

4 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Peter,

Thank you for your kind words and for being a loyal customer for the past eight years.

We appreciate your positive feedback on our service and support team, as well as the condition reporting and wear data.

We're glad you find value in our initiatives, such as original parts discounts for older vehicles.

We strive to provide safe and reliable motoring experiences for all our customers.
Customer Services

Valorada con 1 estrellas sobre 5

Awful communication

Awful communication. I received a notice on the app saying my front tyres needed looking at so I booked in at 9.30. I explained that I would be waiting for the car.
5 hours later I saw my car being brought back into the car park. After another 30 minutes of waiting I enquired at the service desk for an update. They then told me the tyres were ok for another couple of months.
Why not book my car in at 2 o clock if instead of 9.30 if they were going to take 5 hours just to look at it?
My previous car was an Audi and they were brilliant in comparison

17 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello,

We understand your frustration with the communication and the time taken to assess your tyres.

We strive to provide clear and timely updates to our customers, and it seems we fell short in this instance.

We appreciate your feedback and will use it to improve our communication processes.
Customer Services

Valorada con 5 estrellas sobre 5

Exemplary says it all

My X3 is the first BMW I have ever bought. From buying the car to returning it now for a recall (now 6 months old with 2,200 on the clock) I have found the staff at Stratstone to be exemplary. Nothing has ever been an inconvenience or too much trouble. I have occasionally asked for assistance (so many bells and whistles on the M40I) but it is never a problem. Exemplary says it all.

11 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Michael,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards,
Customer Services

Valorada con 5 estrellas sobre 5

Great service

Great service, helpful staff

12 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Paul,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Very helpful sales representative…

Very helpful sales representative answered all my questions and help to pick most suitable car for me. Thank you so much

28 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

Thank you for your kind words.

We're happy to hear you had a positive experience and that our sales representative was able to help you find the perfect car.

Customer Services

Valorada con 5 estrellas sobre 5

5 star establishment

Great dealership. It's was an absolute pleasure to deal with the team in Doncaster. Everyone was very professional and helpful from the staff to the managers. I genuinely felt like they were going above and beyond to help me with my new purchase. I'm also happy with the price I received for my part exchange. I think it was fair, and they don't try to rip you off like some other dealerships around. I would highly recommend doing business with Stratsrone BMW in Doncaster if you are looking for your next car.

23 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Damian,

Thank you for your kind words and for taking the time to leave this review. We are delighted to hear that you had such a positive experience with our team in Doncaster.

We are glad that you felt well looked after and that you were happy with the price you received for your part exchange. We strive to provide excellent customer service and we are proud to hear that you would recommend us to others.

Customer Services

Valorada con 5 estrellas sobre 5

Couldn't be happier

It was a really stress free experience. From the test drive to picking the spec and colour. I was well looked after from start to finish. The sales staff were extremely professional and helpful.

22 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Jon,

It's wonderful to know that you felt well looked after throughout the process.

We strive to provide a stress-free and enjoyable experience for all our customers.

Thank you for sharing your feedback.
Customer Services

Valorada con 2 estrellas sobre 5

Easy Purchase - poor follow up

I purchased a lovely car from BMW Stratstone Doncaster. The purchase process was great however...
I PXd a car with them had to chase (multiple times) for
1) The return of my deposit
2) Confirmation they paid the finance off on the PX
3) The new V5C - DVLA confirmed they had NOT been notified so I had to do a form (4 weeks after purchase).
1 star removed for each issue

4 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi,

We appreciate you taking the time to share your experience.

We understand your frustration with the delays in receiving your deposit, finance confirmation, and V5C.

We strive to provide a smooth and efficient experience for all our customers, and it's disappointing to hear that this wasn't the case for you.

We will take your feedback seriously and use it to improve our processes.

Customer Services

Valorada con 5 estrellas sobre 5

Absolutely seamless!

Overall a great service experience, 1st time at this dealership - car was spotless on pick up which was a nice touch loving the all round lower motoring costs the new 1 series offers!! - After ditching JLR for a more affordable option, all without buyer’s remorse !

27 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Bev,

We appreciate your kind words and are thrilled to hear you had a positive experience with BMW Doncaster.

We strive to provide excellent service and are happy you were satisfied with your new car.
Customer Services

Valorada con 5 estrellas sobre 5

A very good experience

Fantastic all through my stay

12 de diciembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Olusola,

It means a lot to us that you enjoyed your time with us.
Customer Services

Valorada con 5 estrellas sobre 5

BMW Doncaster

Craig was fantastic throughout my entire experience with BMW Doncaster. He kept me informed throughout the purchasing process, answered any questions I had, and was happy to communicate directly with my finance provider to ensure all was ready for vehicle pick up. He even came in on his day off to ensure that pick up went smoothly!

He’s been great after the purchase too, helping with a couple of queries I had. Thanks so much Craig.

21 de diciembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hello Jordan,

We're thrilled to hear about your positive experience with Craig.

It's wonderful to know he went above and beyond to make your purchase smooth and enjoyable.

We appreciate your kind words and will share your feedback with Craig.
Customer Services

Valorada con 5 estrellas sobre 5

Great to deal with.

I recently purchased my BMW from Martin at Stratstone Doncaster.
He was professional and great to deal with.
The whole experience from the road tests , part exchanging my previous car and the new car handover were straight forward and fuss free.

17 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Deano,

We appreciate your kind words about your recent experience.

It's wonderful to hear that you had a positive experience with our team, especially with Martin.

Customer Services

Valorada con 5 estrellas sobre 5

Stratstone BMW Doncaster

Stratstone BMW Doncaster

Excellent service from beginning to end of the process. I was made to feel comfortable on entrance. The sales exec Craig provided great transparent communication , in addition to talking me through the car features in a clear manner.

30 de noviembre de 2024
Opinión espontánea
Logotipo de Stratstone - BMW Doncaster

Respuesta de Stratstone - BMW Doncaster

Hi Michael,

We're thrilled to hear you had such a positive experience, from the moment you arrived to the explanation of your car's features.

Your satisfaction is important to us, and we will share your compliments with Craig.

Customer Services

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