Stratstone - BMW Hull Opiniones 

455
TrustScore: 4.5 sobre 5

4,7

Citadel Way, Hull, HU9 1TQ Hull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This 5 star rating is for Julie on reception and Mike the service manager. So refreshing to have a pleasant person on reception, Julie looked after me very well, also a shout out to Mike the service m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Took my car in for a service on saturday morning, after booking it in with the service receptionist we left to go shopping. 10 minutes later I received a call to say the service wasn't due until nex... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

455 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(455)

4224 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The service team were very helpful as usual.

The service team were very helpful as usual and provided me with a modern loan car. Very good service!

7 de octubre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Mr Silver,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Valorada con 5 estrellas sobre 5

Fantastic Service! Stratstone BMW Hull

Acquired my new BMW X4 from Stratstone BMW Hull, they were an absolute pleasure to deal with, professional and went above and beyond to help make the transaction easy, hassle free. Will continue to buy cars from this excellent dealership

1 de octubre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Craig,

Thank you so much for reviewing your recent experience with the BMW branch in Hull.

It’s great to hear you’ve had a positive experience.

Take care,
Customer Services

Valorada con 5 estrellas sobre 5

Excellent service provided!

Excellent service provided!
Attention to detail, with thorough resolution.

23 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Rupinder,

We are delighted to see such a positive review.

Have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. I was kept informed of progress and the car was reafy for collection by 4:00 pm as requested.

26 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

Valorada con 5 estrellas sobre 5

Excellent Service

First class service looked after well informed at every stage. Mini delivered back to me after being washed and cleaned.
Have never been looked after so well Allison member of the reception staff was great.
Would highly recommend BMW (Mini)

21 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Betty,

We are happy to see that your recent visit to the BMW branch in Hull has been a positive one!

The branch is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Customer Services

Valorada con 5 estrellas sobre 5

We went in for a major service and were…

We went in for a major service and were made very welcome. Kirsty was really efficient and friendly, offered a drink. Very pleasant experience.

22 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Mrs Jarman,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Great service experience.…

Recently had my car serviced for the first time and had a very easy experience throughout. My car was collected and returned to my home all nice and clean inside and out! I was kept informed during the whole process by Rui Carvalho-Pereira from sending me a video to speaking to me to explain a few things. From booking in with Charlotte a few months ago to having my car delivered back to me it was a very easy and professional process.Easy online payment too. I am delighted with the service I received from Stratstone in Hull service department. Thank you!

12 de septiembre de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hello Diana,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the BMW branch in Hull.

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Friendly and professional service

Very friendly and professional on the service desk and the car was ready early and washed and vacuumed for collection.

15 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Peter,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Never a poor visit

Always happy with the service.

12 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Paul,

We appreciate you leaving us a review - thank you!

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Nice and patient service

Nice and patient service with detail explanations about my Mini Cooper. The old car functions well now.

6 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Chi,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Best Car Sales Experience, Recommend to Anyone

Starting from when i entered the dealership, William H approached me and sat me down to discuss the car i had in mind. He got an idea of what BMW 3 series that were available and quickly got the car i chose round for me to see. The car was stunning from day 1 and still to this day. Will then sat with me showed me round the car, the features it had and all comfort buttons. He also came out with me on the test drive which i recommend for anyone who has a lot of questions like i did. William was very approachable friendly and helpful with his knowledge about cars. Once we arrived back at the dealership we sat down, i was also offered details on how i could part exchange my vehicle, for the age it was i was well happy with the value i was given. I also chose to get the ceramic coating which i would also recommend to everyone because it brings out a deeper colour of the car and feels smooth as anything; and you also get a free cleaning kit which is handy because I now can wash my car myself every time. The best bit for me was the peace of mind knowing i have the BMW warranty which just puts me at ease on every journey and shows the reliability of the car. Even the aftercare is amazing, William H as well as other staff always offers to help and answers any questions i have. The process of buying and exchanging cars was quick as anything and hassle free. I'd definitely buy from there again for the service and friendliness of their staff. Thank you once again William Houldridge for the service you provided.

5 de septiembre de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Bilal,

Many thanks for your review.

William works hard to make sure his customers are well looked after. He'll be very pleased to hear that he managed to help you with your purchase.

We hope to see you soon!
Stratstone Customer Services

Valorada con 5 estrellas sobre 5

BMW X5

Nothing short of a perfection

3 de septiembre de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Gary,

We always appreciate positive reviews!

Thank you, and happy motoring!
Customer Services

Valorada con 5 estrellas sobre 5

Great experience buying our new car…

Great experience buying our new car from will at the hull showroom. We knew what we wanted and will made sure we got it. We are extremely happy with our new purchase and will definitely be going back for our next car.

15 de agosto de 2022
Opinión espontánea
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Gavin,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the BMW branch in Hull.

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Car booked in for Trackstar problem

Car booked in for an intermittent problem with the fobs on the Tracker system recently coded to my new M4.
Excellent level of service from start to finish, from the initial phone call to picking up my car - all tested, working, and valeted like new.

24 de agosto de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Michael,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Valorada con 5 estrellas sobre 5

Mini service and MOT

Mini service and MOT, very helpful, efficient and a pleasure to deal with.

18 de agosto de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Tony,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Customer Services

Valorada con 5 estrellas sobre 5

Always an excellent service

Always an excellent service, very helpful staff, friendly and eager to help and advise when needed. Mechanics were professional, quick, and efficient. Its nice to know that you can still get helpful and reliable people. Many thanks to the staff who helped me out yesterday (wont mention names)

11 de agosto de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hi Phillip,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

My car was due in for a service

My car was due in for a service. The staff were very helpful and courteous. The showroom was very clean and tidy. Although when asked which contact I wanted to be contacted on, they contacted my carer instead of contacting myself, but luckily this was not a problem.

6 de agosto de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hello Helen,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Customer Services

Valorada con 5 estrellas sobre 5

My experience in becoming a proud car…

My experience in becoming a proud car owner at Stratstone was nothing but excellent. Paul Redshow made the whole car ownership process easy, smooth and flawless. With all Paul's efforts, it took less than a week for my car to be delivered (this also plausible, as delivery to London coincided with National Rail Strike Action). The team is outstandibly professional, customer focused and caring. Their knowledge and communication skills are commendable. I am really grateful for all of your support in the process.
Kind Regards
Irina

4 de agosto de 2022
Logotipo de Stratstone - BMW Hull

Respuesta de Stratstone - BMW Hull

Hello Irina,

Thank you so much for the review.

We're thrilled that you had such a positive experience!

We hope that you'll consider us again in the future.
Customer Services

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