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Stratstone - Jaguar Reading Opiniones 

3
•
TrustScore: 3 sobre 5

2,8

Concesionario de autos
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Localización

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Bennet Road, Reading, RG2 0QX Berkshire, England, GB

•
01183 913 616

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Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Bennet Road, Reading, RG2 0QX, Berkshire, England, Reino Unido

  • 01183 913 616

2,8

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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2,8

Todas las opiniones

(3)

4363 opiniones en los últimos 12 meses

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Comprobamos las opiniones

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Valorada con 1 estrellas sobre 5

My Jaguar has another recall that needs…

My Jaguar has another recall that needs to be completed yet the dealership now charge £35.00 to collect the car.

2 de julio de 2026
Opinión espontánea
Logotipo de Stratstone - Jaguar Reading

Respuesta de Stratstone - Jaguar Reading

Hi Chris,

Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

Valorada con 1 estrellas sobre 5

Paint damage from MOT service

Had a MOT on my Jaguar XF , the next day I noticed bodywork damage. I Informed Jaguar the next day. Then raised the complaint a further five times on there USELESS complaints system, Had a email in January saying that' Customer Service is their top priority' and someone would contact me in 48 hour. They didn't. Sent a email on the contact page on the Jaguar website, only for ' Error' to flash up. Rang Stratstone, put through 3 times, eventually got through to Jag Head Office, spoke to a lady who sent a email on my behalf to the General Manager. That was two weeks ago. Raised this complaint over 6 months ago. Very Poor customer service. In the meantime I'm getting emails inviting me to try out the new Land rover. I'm sure if I rang them I wouldn't have any trouble speaking to someone if I said I wanted to by one !

18 de septiembre de 2025
Opinión espontánea
Logotipo de Stratstone - Jaguar Reading

Respuesta de Stratstone - Jaguar Reading

Hi Jeremy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint. Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back. Again, I do apologise for any inconvenience this may have caused. Stratstone Brand Customer Services

Valorada con 1 estrellas sobre 5

Hoping someone will reply/call back as…

Hoping someone will reply/call back as jlr is ignoring my emails.
I was charged £1652 to fix my satnav but they were unable to complete the task and have left me to fend for myself even though they charged me in full for a job they did not complete. I'm seeking a refund so I can find an alternative solution, i.e. 3rd party carplay.

16 de mayo de 2025
Opinión espontánea
Logotipo de Stratstone - Jaguar Reading

Respuesta de Stratstone - Jaguar Reading

Hi Vijay,

Thank you for getting in touch.

We strive to always deliver 100% to our customers, so we're sorry to hear that you have had a one-star experience with us.

Please would you be able to email service.followup@stratstone.com so that we can investigate this further.

Thank you,
Stratstone Customer Services

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