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Stratstone - Jaguar Tonbridge Opiniones 

3
•
TrustScore: 3 sobre 5

2,8

Concesionario de autos
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Localización

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Woodgate Way, Tonbridge, TN11 0FU Kent, England, GB

•
01732 608 476

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Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Woodgate Way, Tonbridge, TN11 0FU, Kent, England, Reino Unido

  • 01732 608 476

2,8

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

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(3)

4363 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Stratstone

Stratstone - Tonbridge - called Branch on 29th June enquiry to have major part on AC replaced asked for cost and availability- advised I would be called back - chased following day - no response - called again on the 17th July and asked for a Managers call to see if I could get a cost - no reply - called again on the 27th July and asked for the Branch Manager to call - still no reply - unbelievable lack of response from what is supposed to be a high end Retailer

27 de junio de 2026
Opinión espontánea
Logotipo de Stratstone - Jaguar Tonbridge

Respuesta de Stratstone - Jaguar Tonbridge

Hello,
 
Thank you for taking the time to share your feedback.
 
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
 
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
 
We apologise for any frustration caused to you in the meantime.
 
Thank you
Stratstone Brand – Customer Services

Valorada con 1 estrellas sobre 5

Had our Jaguar serviced at Stratstone…

Had our Jaguar serviced at Stratstone Tonbridge. Next day the battery was totally dead. As it was only 6 months old it was to be replaced by others under warranty which was arranged for today. However as the battery was flat I could not open the boot to obtain access and none of the solutions on the internet worked so I called Stratstone to ask for advice. This was yesterday early afternoon. I explained it was urgent and was promised a call back asap. Still waiting. Fortunateley I'm a member of the AA who came out and sorted it within minutes!!

28 de julio de 2026
Opinión espontánea
Logotipo de Stratstone - Jaguar Tonbridge

Respuesta de Stratstone - Jaguar Tonbridge

Hello,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services

Valorada con 1 estrellas sobre 5

Absolutely terrible service from the…

Absolutely terrible service from the Tonbridge branch.
Car purchased and realised when we got home that one tyre showed a bulge in the wall. Reported to the branch and was told we must have damaged it.
Salesman would not let me speak to his manager. Made to feel like I was an inconvenience rather than a valued customer. Irony is we are trying to buy cover for the tyres and paintwork from Stratstone but they won’t forward the policy to us. Dreadful experience.

30 de junio de 2025
Opinión espontánea
Logotipo de Stratstone - Jaguar Tonbridge

Respuesta de Stratstone - Jaguar Tonbridge

Hello Steve,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.

Thank you,
Stratstone Customer Services

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