After collecting my car after a major service within 1 mile of driving the restricted performance light came on I had collect my car at the end of the day on a Friday and they had left and closed for... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... Ver más
La empresa ha respondido
Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... Ver más
La empresa ha respondido
What a Reception team! The fantastic experience started right at the front door! We were greeted by a lovely receptionist called Sally she was incredibly warm, professional, and welcoming. She offere... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Estación de inspección de automóviles
- Fabricante de automóviles
- Mantenimiento y reparación de automóviles
- Servicio de cambio de aceite
- Concesionario de automóviles usados
Escrito por la empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito por la empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Información de contacto
Graiseley Hill, WV2 4HQ, Wolverhampton, England, Reino Unido
- 01902 212 904
4,1
Muy bueno
174 opiniones
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Respuesta de Stratstone - Land Rover Wolverhampton
Hi Timothy,
We're sorry to see that you haven't been fully satisfied with your recent experience.
If you have any outstanding issues, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Stratstone Customer Services
Exceptional customer service
Exceptional customer service
If I could give more stars I would!!
7 de noviembre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hello Amy,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Stratstone Customer Services
Customer service was good work carried out not so good
Customer service was good
9 de noviembre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Shocking service
Shocking service, they keep your car for weeks on end with no communication about the repairs!
6 de noviembre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Rob,
We understand your frustration with the length of time it took to repair your car and the lack of communication.
We will take your feedback seriously and use it to improve our communication processes.
Stratstone Customer Services
Dealership so disorganised
I made two appointments to drop my car off for repair and both appointments they had to rearrange due to lack of parts and no hire car available while my car was being repaired.
No call was made to me to make me aware of this so time wasted going in to drop car of for repair.
4 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Durand,
We understand your frustration with the inconvenience caused by the appointment rearrangements and the lack of a hire car.
We strive to provide a seamless experience for our customers and apologise that this was not the case for you.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
My car was dirty on returned dirt on…
My car was dirty on returned dirt on drivers door inside.
2 de noviembre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi,
We understand your disappointment with the cleanliness of your car upon return.
We strive to provide a clean and comfortable experience for all our customers and are sorry that this was not the case for you.
We will take your feedback into account and work to improve our cleaning procedures.
Stratstone Customer Services
poor build quality
poor build quality, incompetant workshop staff cant even tighten a nut to get rid of noisy tapping sound inside boot spoiler on Range Rover Evoque. Spoiler has had a vinyl applied to it and they blaming this as the cause, when its clear its a loose fitting inside the spoiler.
1 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Saj,
We understand your frustration with the recent service you received.
We strive to provide the highest quality service and are disappointed to hear about your experience.
We will take your feedback seriously and use it to improve our workshop's standards.
Stratstone Customer Services
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Adrian,
We're so glad to hear that your experience was smooth and positive.
Stratstone Customer Services
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Naveed,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Dealt with Simon
Dealt with Simon , he was very knowledgeable and not pushy , even recommended him to my friend , who also purchased a car .
25 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hello Gary,
We appreciate your kind words about Simon.
We're thrilled to hear that he provided such a positive experience for you and your friend.
Stratstone Customer Services
Great service plus free Uber taxis…
Great service plus free Uber taxis service was great to get me from home to the dealership
23 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Mark,
We're thrilled to hear you had a positive experience with our service.
We're glad it made your visit more convenient with the Uber taxi service.
Stratstone Customer Services
Absolutely fantastic care and service…
Absolutely fantastic care and service by Vicky (my appointed contact) at Stratstone Wolves. After months and months of JLR HQ messing me (and many others) around with a manufacturer fault on the F Pace, I finally managed to get my car booked in with Stratstone Wolverhampton for repair and Vicky could not have been more helpful, understanding and accommodating. She kept me informed at every stage and treated me like a valued customer. Vicky is worth her weight in gold for Stratstone Wolverhampton. Thank you to Vicky and the entire team for sorting an issue with my car in less than 2 weeks when JLR HQ couldn’t even reply to an email in that time. It’s truly the people at the ‘bottom’ of the chain keeping brands like JLR reputable and deserve all the good recognition they get, and more.
25 de septiembre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Sophie,
We appreciate you taking the time to share your positive experience.
We're thrilled to hear about the exceptional care and service you received from Vicky.
It's wonderful to know that she went above and beyond to make your experience positive, especially after the challenges you faced with the manufacturer.
We're proud of our team members who strive to provide outstanding customer service.
Stratstone Customer Services
Appalling customer service only…
Appalling customer service only interested in selling you a car. when you have problems they treat you like a hot potato never return calls, constantly chasing them for updates. Waited 18 months for new car only to have problems after 1 week… had to return the car after 3 months and finally got my money back 6 months later and a lot of stress. completely put me off buying a range Rover ever again.
22 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Scott,
We understand your frustration and apologise for the negative experience you had.
It's disappointing to hear about the challenges you faced with customer service and the delays in resolving the issues with your new car.
We value your feedback and will use it to improve our processes and ensure a better experience for future customers.
Stratstone Customer Services
The staff were very friendly and polite…
The staff were very friendly and polite and made you feel welcome
16 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Christopher,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Stratstone Customer Services
1st Class Service and special 3 year…
1st Class Service and special 3 year plus pricing
21 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Mr Williams,
We appreciate your feedback and are glad to hear you had a positive experience with our service and pricing.
Stratstone Customer Services
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Adam,
Thank you for your kind words.
We're delighted to hear you had a great experience.
Stratstone Customer Services
Value for money and great customer service
Value for money and great customer service.
16 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Saheed,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
The staff were great
The staff were great. Very helpful - and went over and above what I came there for.
15 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hello Clarence,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Richard,
We are delighted to see such a positive review.
Have a great day!
Stratstone Customer Services
Always get treated really well and…
Always get treated really well and respectfully
4 de octubre de 2024
Respuesta de Stratstone - Land Rover Wolverhampton
Hi Tim,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
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