Stratstone - MINI Chesterfield Opiniones 58

TrustScore: 4.5 sobre 5

4,5

Eastside Park, Eastside Road, S41 9BH Chesterfield, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Still awaiting £250.00 holding deposit to be refunded to my account from 23:01.25. The customer service from this company is appalling. I’ve been given excuse after excuse as to why I have not yet rec... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Collected my brand new electric Mini yesterday from Statstone at Chesterfield. A big thank you to Kieran for his expertise and excellent customer service. He made the process of ordering a new car sea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just collected my brand new mini today and the whole process was made so easy and stress free thanks to Lewis looking after everything any queries or question were dealt with so promptly. I would hav... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently completed a part exchange deal on our new car with Mini Stratstone Chesterfield. The whole process end to end was seamless. The team at Stratstone made us feel valued from the get go, and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Estación de inspección de automóviles
  3. Fabricante de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de cambio de aceite
  6. Concesionario de automóviles usados

Escrito por la empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito por la empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Información de contacto

  • Eastside Park, Eastside Road, S41 9BH, Chesterfield, Reino Unido

  • 01246 208733

4,5

Excelente

TrustScore: 4.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

First time mini owner

What a pleasant experience from start to finish regarding the purchase of my new mini.
Emily looked after me from start to finish and is an asset to the company.
I told her what I wanted from the car and she found me one with all the gadgets there is possible….
Nothing was too much trouble and any issues were resolved for me without hesitation.
Thankyou again to Stratstone Mini 😊

22 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Gemma,

We strive to provide our customers with a seamless and enjoyable experience, and it's wonderful to know that Emily exceeded your expectations.

We will be sure to pass your kind words along to her.

Thank you for choosing MINI Chesterfield and for taking the time to share your feedback.

Customer Services

Valorada con 5 estrellas sobre 5

Great friendly and helpful people.

25 de febrero de 2025
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Amad,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day,
Customer Services

Valorada con 1 estrellas sobre 5

Where’s my £250 please?

Still awaiting £250.00 holding deposit to be refunded to my account from 23:01.25. The customer service from this company is appalling. I’ve been given excuse after excuse as to why I have not yet received my money. On Friday 07/02/25 I gave them my bank details again so they could issue a manual refund, I am still waiting for it. My next step is local media & BBC Watchdog to see if that makes my £250 reappear. I have spent countless hours telephoning & emailing & they clearly do not care. Stratstone Chesterfield are a joke.

23 de enero de 2025
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Deborah,

Thank you for your review.

We're sorry to see that you had a negative experience with us.

We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.

Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.

Thanks,
Customer Services

Valorada con 5 estrellas sobre 5

Great customer service

Had a great experience at Stratstone MINI Chesterfield. I spoke with Tobi, he was knowledgeable, personable and not pushy! Would definitely recommend and will be returning when I come to buy my next car 😊

19 de octubre de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Holly,

We appreciate your kind words about your experience with Tobi and our team.

We're thrilled you found him knowledgeable and helpful.

We strive to provide excellent customer service, and we're glad you had a positive experience.

Customer Services

Valorada con 5 estrellas sobre 5

Easy to deal with and always a friendly…

Easy to deal with and always a friendly face whether sales or after sales!

31 de julio de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi William,

We appreciate your kind words and are glad to hear you had a positive experience.

We hope you have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, brilliant communication and a great job done . Thank you Stratstone Mini

22 de abril de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Mark,

Thank you for reviewing us!

We appreciate you taking the time to do this, and hope you have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Sales

I bought an electric Mini in February 2024. Hannah Gadsby was professional, knowledgeable and informative but not pushy. Well done!

24 de febrero de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi James,

Thank you for reviewing us!

Hannah will really appreciate you taking the time to do this.

Customer Services

Valorada con 5 estrellas sobre 5

I love my new mini

I love my new mini, thank you for all my goodies. Top class

12 de enero de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hello Tracey,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

Valorada con 5 estrellas sobre 5

Very good experience

Very good experience, they made the process very easy and simple. Thank you Kieran and the team at MINI Chesterfield

4 de enero de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Jen,

Thank you very much for leaving a 5* review.

Kieran will really appreciate it!

Have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

The people here are great

The people here are great, not pushy at all and always friendly when I pop in

15 de febrero de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hello Steve,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Quality Service

Always helpful and friendly.

15 de enero de 2024
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Gary,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Loving my New Electric Mini Cooper

Collected my brand new electric Mini yesterday from Statstone at Chesterfield. A big thank you to Kieran for his expertise and excellent customer service. He made the process of ordering a new car seamless and the hand over yesterday was perfect. Only had my mini 24 hours and it’s fantastic. So pleased I have made the change to electric and thank you Kieran for your advice when I ordered my car, your suggestions and advice were first rate. It’s is such a comfortable car and so easy to drive..

14 de octubre de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hello Andrea,

A huge thanks for taking the time to rate your recent experience with us.

Kieran and the management team love to see such great feedback!

Have a nice day.
Customer Services

Valorada con 5 estrellas sobre 5

Amazing Service

We recently completed a part exchange deal on our new car with Mini Stratstone Chesterfield. The whole process end to end was seamless. The team at Stratstone made us feel valued from the get go, and made it such an enjoyable experience to purchase our new car. The team were friendly and approachable, and we received a 5 star service throughout. Craig handled our sale and went over and above for us to ensure we were happy with our deal. We are absolutely in love with our car! Thanks team

13 de octubre de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hello Lauren,

Thank you very much for taking the time to leave us this positive review!

Craig's aim is to deliver a positive customer service.

Have a great week!
Customer Services

Valorada con 5 estrellas sobre 5

Great experience at mini in…

Great experience at mini in chesterfield, fantastic service from Jack and Kieran who helped with my new mini. Will return for my next one.

15 de septiembre de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi,

Thank you for giving Jack and Kieran such a great review!

It really means a lot to us.

Thanks again!
Customer Services

Valorada con 5 estrellas sobre 5

Amazing

An amazing experience from the beginning to handover day, couldn't knock the service.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Em,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Customer Services

Valorada con 5 estrellas sobre 5

Just collected my brand new mini today…

Just collected my brand new mini today and the whole process was made so easy and stress free thanks to Lewis looking after everything any queries or question were dealt with so promptly.
I would have no hesitation in recommending or buying again from them.

1 de septiembre de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Jackie,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction by Lewis.

Enjoy your day!
Customer Services

Valorada con 5 estrellas sobre 5

Mini chesterfield

Just got my 3rd car from Jack at Mini in Chesterfield at this point I would not go with anyone else his expertise and customer service are the best I’ve dealt with! Big thank you to Jack!

29 de junio de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Briony,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Valorada con 5 estrellas sobre 5

Great experience with the team at Mini…

Great experience with the team at Mini Chesterfield. Will definitely be returning for my next car when the time comes, also told my family and friends to go and see them for their next cars😁

1 de junio de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Philippa,

Thank you for leaving us this review.

We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the MINI branch in Chesterfield.

Have a lovely day!
Customer Services

Valorada con 5 estrellas sobre 5

Made a long trip up to chesterfield…

Made a long trip up to chesterfield from west Sussex to pick up my used mini countryman JCW, I can honestly say it was not a wasted trip. Kieran was very helpful and went the extra mile.

2 de abril de 2023
Opinión espontánea
Logotipo de Stratstone - MINI Chesterfield

Respuesta de Stratstone - MINI Chesterfield

Hi Neil,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Customer Services

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