Structube Opiniones 1294

Terrible customer service, do not expect a resolution. Bought a bena bed which is supposed to just snap together like a puzzle. However, the last leg was not allowing and it would not fit together. I tried reversing the panels still did not work. Called customer service and sent the required pics and the nightmare is still ongoing. They are requesting I pay a 69 dollar fee to return it. Many back and forths asked me to send a video, meanwhile the package is sealed again and ready to go why would I unbox and put together just to send a video. I am sleeping on the floor on my mattress at this point. I even went and bought another bed while I’m waiting which is not available until mid Oct. I was told last week to send pics of the original packaging. Now they will take it back at no charge when the new bed is delivered but there is another catch. Since the new bed is not available until mid October which is not my fault I will need to pay the $69 cause they cannot wait that long to pick it up. This company does not care about their customers or stand behind their product. First time buying from them and will likely cancel the new bed as well, I do not have faith in them.

exercent service au magasin de st-hubert une livraisons rapide et professionnel avec une qualité de produit inpecable et un tres bon prix

We have purchased several pieces of furniture from Structure, and overall, we have been satisfied. However, last year we bought four Lugo Chairs, and unfortunately, they have been the worst chairs we have ever owned. Since we received them, all of the screws have come out from the top many times because the compressed wood material is of poor quality and does not hold the screws in place.

We have tried repeatedly to repair them, but there is nothing we can do to improve these chairs.

I don't think it's fair that I paid over $500 for chairs that have required multiple repairs in the first year of use, or even more so, to have to replace my dining room chairs after just a year and a half. ( keep in mind that we only dine on the table, kids eat at school and we eat mostly at work, so is not even a heavy use)

There delivery service is horrible

Awful company – don’t waste your money!
I bought a bed with a clear manufacturing defect. When I contacted Structube, they asked for photos. I sent them, but they claimed they couldn’t confirm the issue. I sent more, and they blamed assembly. I corrected the supposed assembly issue, sent additional photos and a video showing the middle leg couldn’t be screwed in properly—the screw just spun and never tightened, leaving the leg tilted and the bed unstable. Despite the clear evidence, they kept insisting it was an assembly problem.

I even invited them to inspect the bed in person, but they refused. The legs eventually broke, leaving the bed unstable and unsafe, yet Structube still denied responsibility.

Structube’s customer service is dismissive, unhelpful, and refuses to stand behind their products. I’d rather buy from Temu than ever deal with Structube again. Worst furniture company ever!

Still waiting (over 4 months ) for my Structube order. An item was on back order, but they refused to split my order without charging shipping twice, despite advertising free shipping on orders of $299.

Then the “back in stock” got pushed back a few times. It was meant to be delivered this week, but the delivery company called and told me I’d need to find or rent a truck to pick it up from them *insanely frustrating

I emailed into Structube support, and they confirmed it was all ok and scheduled for delivery the next day — it never came.

Meanwhile, Wayfair and Article deliver straight to my door within a week.

I can't even understand how this company is operating like this.

Spent $5k+ on furniture, some buttons weren't even attached to one of the 3 arm chairs we bought.

Sent an email, told to call. Called, told to check my email. 3 weeks later, the claim is denied because "that's normal wear and tear". Ah yes, when I sit on chairs they usually drop buttons... When they aren't sewn on lmao.

I've spent so much on their furniture, yet they couldn't be bothered to sew on two buttons that someone in the factory forgot to sew on.

It's fine, I'll figure it out. I'm not as incompetent as their factory workers or customer service representatives so I should be able to get it done with a bit of research.

BUT we still needed another leather couch. Obviously I won't be going with these time wasting incompetent losers.

J ai reçu ma commande samedi dernier, j' ai acheter un papasan, il est parfait. L autre chose, une banquette deux places , il y a un côté ou les trous de vis ne sont pas usiné. J ai contacter le service client, on m'a répondu de transmettre un formulaire pour déclarer le bris, ensuite on me dit de téléphoner, pour me dire d envoyé une vidéo pour mieux expliquer la situation..... Est-ce que ça va durer longtemps avant de pouvoir utiliser la banquette....

I've been trying to buy from Canadian retailers, but my experience here made me realize why Ikea has been such a success. An item Structube delivered turned out to be defective. The company was inflexible about returns, despite the fact that the product was unusable. Not only has Structube lost a customer, but the company has just gained the opposite of a goodwill ambassador.

Pour deux commandes distinctes, le produit était disponible à partir d'une certaine date. Ils n'envoient pas le produit une fois le produit disponible. Il faut absolument les contacter pour les relancer et il demande de les recontacter pour choisir une palge horaire de livraison. Donc, dans les deux cas, nous avons eu le prouit commandé plus d'un mois après la date donnée au moment de l'achat et il a fallut les contacter plusieurs fois pour l'obtenir.

The worst return policy and customer service I’ve ever experienced. Their return process is designed to make customers lose money. The only option to return an item is by paying a fee of $70, simply because they don’t allow in-store returns. According to them, their stores don’t have space to accept items, an excuse that only adds to the frustration.

Bought a dresser - there is more than 10 cm behind the shelf of dead space! Three shelves ! What a waste of space! IKEA would never do something so stupid and wasteful,

We Purchased a very large, very expensive couch from structure almost 3 years ago. Worst purchase we have ever made!!! The couch constantly loses feathers which is a mess all the time and has made the cushions look completely deflated. We were told that the couch we purchased is made to hold up for a long time and is completely suitable for pets (dog) and kids, absolutely NOT true! The couch is covered in pulls and piling and looks like we’ve had it for 30 years. I contacted customer service to look into getting new cushions/covers and was directed to contact the store I purchased from. I went into Structube and additionally sent an email with which I was told they would look into getting new covers. I waited a week with no further information. I emailed them back requesting an update at which time they told me there is nothing they can do! They just hadn’t bothered to get back to me at all. Absolutely terrible quality furniture and terrible customer service. Structube is obviously a company that does not value their customers at all!

On a acheté une buffet l y a deux mois, a la mis mai avec livraison deux semaines plus tard fins mai debout juin), mais aujourd’hui le 4 juillet ils sont incapable de me dire la datte pour la livraison et chaque fois c’est la même histoire, vous allez la recevoir dans une à deux semaines. En plus les employés sont complètement incompétents et manquants d’empathie. Suivant la réponse est, M. vous pouvez anuler votre commande quand vous voulez, mais il faut se présenter au magazine. Dans le même achat j’ai acheté un fauteuil qui atáis défectueux et un meuble sectionnel aussi défectueux. Malheureusement je n’achèterais plus jamais chez structube, et je n’ai pas anulé ma commande car le buffet match avec ma table à manger et table de salon achetés aussi à même temps. Complètement déçu de l’achat et du service

They only publish positive reviews on their website. They used to offer some good value-for-money products, but purchasing from them is a gamble — they take no responsibility for product defects, such as uneven or unlevel chairs.

WELP. I should have come here before buying my 2nd ( and LAST) couch from these fools.
My yellow couch came with some teal coloured dye on it in front corner of couch ( so very visible).
They offered me $130 non-negotiable discount:/
It's literally the first thing anyone says when they see it for the first time: "did you see you have a stain? Is it marker?"
They've lost me as a customer. 👋🏻

They do not do returns In stores and take forever to respond for returns and also charge you 70$ for return and pick up

J'ai commandé un ensemble causeuse et fauteuil indiquant sur le site internet que la causeuse ainsi que le fauteuil une place étaient à commande électrique.
A la livraison, qui m'a coûté 50$ pour monter 6 marches jusqu'à mon salon (sinon c'était laissé sur le pas de la porte), j'ai assemblé le tout pour constater que le fauteuil une place était manuel. Je les ai contacté à ce sujet. Réponse du service à la clientèle:
Nous avons modifié le site internet
Nous vous offrons 50 $ maximum en carte cadeau
Ce n'est pas négociable
WOW. Je leur ai fait une proposition pour ma satisfaction soit d'avoir gratuitement 2 tables d'appoint d'une valeur de 71$ pour les deux soit 21$ de plus que leur "maximum" non négociable.
Une chose est certaine, à part leur service à la clientèle qui ne vole pas haut, ils ont une parole! Non négociable et c'est le maximum.
Je devrais recevoir une carte cadeau au montant de 50$. Et je vais personnellement me rendre au magasin pour leur remettre cette somme afin qu'ils puissent avoir les moyens financiers d'offrir un service à la clientèle sur le sens du monde.

real bad. why'd they text me

I received this text message out of the blue. Text message marketing is invasive and I will post each time it happens. These companies are ruthless. Hi, I'm a recruiter at Structube, my name is Judy. Your background and resume have been recommended by multiple online recruitment agencies. Therefore, we would like to offer you a great remote online part-time job to help Structube merchants update data, increase visibility and bookings, and provide you with free training. Flexible part-time and full-time work, allowing you to work 60 to 90 minutes a day, 4 days a week, and earn extra income on weekends. You can work anytime and anywhere according to your schedule and earn $250 to $500 a day. The basic salary is $1,000 per 4 days of work.
Paid annual leave: In addition to maternity leave, paternity leave and other statutory holidays, ordinary employees also enjoy 15-20 days of paid annual leave.
The company currently has 5 vacancies, if you want to join us, please send a text message to 5626698647 for more information
(Note: You must be 28 years old or older)