Stuttaford Van Lines Opiniones 

We had an extremely disappointing experience with Stuttaford Van Lines during our move from South Africa to Australia.

We paid approximately ZAR 36,000 to move fewer than 20 items, yet the service we received was incredibly poor from start to finish.

We were initially told our shipment would take around 2–3 months to arrive. Instead, it took almost 9 months from pickup to delivery. Throughout the process, communication was consistently poor. We had to constantly chase the company for updates and were repeatedly given vague, delayed, or incomplete information. The lack of proactive communication made an already stressful international move significantly worse.

The most upsetting part was the condition many of our belongings arrived in. Several items were irreparably damaged, and a number of boxes and personal belongings were covered in mould, clearly due to being stored for an extended period in unsuitable conditions with poor ventilation.

Some of the items destroyed included sentimental artwork and old family photographs with no negatives — things that simply cannot be replaced.

One particularly disappointing example was a wooden statue that arrived damaged and exposed. Australian quarantine authorities advised that treatment would cost a minimum of AUD $990, but given the extent of the damage it would never have been properly restored. We were therefore forced to dispose of it entirely, which also cost us an additional AUD $550 in fees.

Insurance does not fix this. Money cannot replace irreplaceable memories and sentimental possessions.

For the amount charged and the promises made, the level of care, communication, accountability, and execution fell far below expectations. Based on our experience, I would strongly caution other families relocating internationally before trusting this company with their belongings.

Terrible service seems to be a trend. Never use for international shipments!!! Just delay after delay (>6months and still waiting). The excuse for the delay was groupage containers take a long time to fill. Quote at the end of May 2025, item collected June 2025, several requests for updates and finally in middle of September 2025 the email confirmed 100% full (only after requesting an update) and confirmation of ship dates mid October 2025 (vessel, estimated dates of departure and arrival, etc.). Then radio silence. Requested an update and surprise surprise nothing has happened, container being placed on a different ship which is only expected to depart in Dec 2025. No communication!! Poor service at a cost!! Very disappointed and frustrated!!

Good communication- arrived on time - loading done with care. Boxes labelled. Great service

Before considering Stuttafords Van Lines, South Africa and Solaris Relocations, UK for your move, it is imperative to heed the following review detailing a customer's experience:

Solaris Relocations, a purportedly comprehensive removal and moving specialist, claims to possess over a century of accumulated experience and prides itself on offering personalized attention and professional support. However, a firsthand account reveals a starkly different reality. The customer recounts the arrival of the Solaris team at their residence in Ware, Hertfordshire, on October 30, 2023, for packing their belongings for relocation to South Africa. While acknowledging the team's friendliness and efficiency, the customer expressed concerns over the handling of fragile items, emphasizing specific packing instructions to safeguard their belongings.

Upon arrival in Knysna, South Africa, where Stuttafords Van Lines, a highly reputable international moving company, was tasked with completing the move, the situation deteriorated. The offloading process was marred by unprofessionalism, with staff exhibiting a lack of competence. Consequently, the customer's belongings suffered damage, including a slit in the mattress and a cut in the fabric of the couch when unwrapping. These issues arose due to mishandling by Stuttafords Van Lines during the unpacking process in Knysna, South Africa, rather than any shortcomings on the part of Solaris Relocations in the UK.

The labeling of boxes proved inadequate, with illegible markings and a lack of organization, leading to confusion during unpacking. Despite reaching out to Solaris Relocations, the customer's grievances were met with insufficient redress. The director, Nitin Bhica, offered a nominal goodwill payment of £120, which was deemed offensive by the customer, as they were not seeking monetary compensation but rather acknowledgment of responsibility and assurance that such incidents would not recur in the future.

Furthermore, the customer's request for an investigation into the performance of Stuttafords Van Lines was met with silence, indicating a lack of accountability and responsiveness from Solaris Relocations.
While favorable reviews may exist on platforms like TrustPilot, this firsthand encounter serves as a cautionary tale, urging prospective clients to conduct thorough research before entrusting their international move to Solaris Relocations. Their failure to uphold promises and provide adequate post-service support underscores the importance of exploring alternative options for relocation needs.

It is disheartening that companies like Solaris and Stuttafords, which are expected to uphold their promises, either fail to take accountability or fulfill their commitments.

Broken goods..Stolen..vast amounts.overcharged..and no response from the company..

Thank you to the awesome team for all the help and advice when packing my consignment for the UK a year ago . The consignment was sent groupage and then stored for a year here in the UK and therefore was handled a number of times . I unpacked at the weekend . My consignment contained a lot of glassware and fragile glass items and I must say a huge congratulations to those who packed . Superb job .