Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Ver más
La empresa ha respondido
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Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... Ver más
La empresa ha respondido
I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... Ver más
Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... Ver más
La empresa ha respondido
Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... Ver más
La empresa ha respondido
Ground Floor East, Bowling Mill, Dean Clough, HX3 5AX, Halifax, Reino Unido
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This is the best and cheapest side to find holidays for a family. I have been using this company for years and never disappointed. Got even better because i dont have to talk to a staff member and can book by myself.

Respuesta de Sunmaster Holidays
We found Gemma Bailey really helpful and personal. She made the whole experience of booking the holiday really easy

Respuesta de Sunmaster Holidays
Wanted to book a holiday and Sunmaster sent me a quote and when I was ready to book they called back, unfortunately I could not take their call that day, but when I could called back the person I was dealing with was not there but they got in touch with her for me and she called me back, which gave that personal feel to it. Gemma was wonderful in booking our holiday, friendly, and professional at the same time and it didn't take long at all and so hopefully we will be going on a lovely holiday soon.

Respuesta de Sunmaster Holidays
I was looking at booking a big family holiday to dubai for the first ever time, but at the best possible price. Today i was blessed with the lovely Karen who answered the phone and from minute one was so polite, so helpful and willing to go above and beyond to get us our dream holiday at the perfect price. I did not only book today because of the price but also because of the person that dealt with my inquiry. This is the first time i have used sunmaster and after todays experience will not be my last and i will let all my family and friends know. Thank you so much for sorting out our holiday karen.

Respuesta de Sunmaster Holidays
Quick and defo got what I wanted with my holiday been booking with you for years now brill thank you

Respuesta de Sunmaster Holidays
The gentleman that helped us was amazing and extremely helpful.

Respuesta de Sunmaster Holidays
I booked a holiday to Turkey on the 19th of Jan for 4 people and received an email from Sunamaster on the same day saying that the documentation will arrive in the next 48 hours. Unfortunately, we didn't receive a confirmation email and had to call every day for an update. Apparently, the Sunmatser team didn't book the flight tickets. Don't really understand how Sunmaster can take my deposit without reserving the flight. On Sunday, I was assured that everything looks fine in the system and will get my confirmation the next day, on the 23rd of Jan. This was not the case as Kim called and told me that the price increased by £1200!!! Obviously, I had to cancel but at the same time lost 4-5 days while the price on the other website went to the roof.
The only reason for 2 stars is that the price was reasonable at the time of booking.
Be aware that the price you see on their website may not be the final price.

Respuesta de Sunmaster Holidays
The sales team were first class good all round service will definitely recommend again 10 out of 10

Respuesta de Sunmaster Holidays
Karen I dealt with was beyond helpfull.
She was very pleasant. And got us the family holiday we wanted for my son's 40th.
Thanks so much Karen

Respuesta de Sunmaster Holidays

Respuesta de Sunmaster Holidays
I have booked my Summer Holiday with Sunmaster,a couple days ago and my holiday confirmation email hasn't been sent over for a couple days.
When I phoned the Customer Services they said that the flight costs when up as eleven people booked the same holiday so they asked additional £180 /person to be able to proceed with the booking.I have asked for my deposit to be refunded.
Strangely the Holiday I have booked is still advertised with the same cost.
Disappointing.

Respuesta de Sunmaster Holidays
Been with you for a few years now all ways good new format a bit different at first but not too bad.

Respuesta de Sunmaster Holidays
Whiz airline pulled out from Cardiff and I weren't even informed about it

Respuesta de Sunmaster Holidays

Respuesta de Sunmaster Holidays
Booked the holiday we wanted at an excellent price

Respuesta de Sunmaster Holidays
The customer service who booked our holiday was fantastic & dealt with everything efficiently & was very clear with what was required

Respuesta de Sunmaster Holidays
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