Surrey Specialist Cars Opiniones 

139
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Honestly the best experience, fantastic service and couldn't have been more helpful and friendly. I've always found looking at cars and car sales to be quite daunting. This was everything but! James... Ver más

Valorada con 5 estrellas sobre 5

**"Absolutely outstanding service from Jess at Surrey Specialist Cars. From the moment I arrived, she was on the ball — friendly, switched‑on, and genuinely passionate about making sure everything... Ver más

Valorada con 1 estrellas sobre 5

I drove for over an hour to view a vehicle as part of an arranged viewing. When I arrived the car was covered in dirt and dust and was parked up against other vehicles. When it was pulled out it becam... Ver más

Valorada con 5 estrellas sobre 5

The salesman James Van Buskirk made the whole experience both professional whilst good fun and interesting. Although we spent a long time there we were able to get the vehicle of our choice. The... Ver más

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Welcome to Surrey Specialist Cars We have a great selection of competitively priced used cars and are proud to offer a first-class customer service experience. All available with flexible finance options allowing you to find your dream car. We're always updating our stock to ensure we have something to suit everyone. Buying a car can sometimes be a daunting experience, rest assured at Surrey Specialist Cars our friendly team will be available to answer any questions you may have and offer a no-pressure buying experience.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

139 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(139)

81 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly Recommend

Brought a lovely Citroen DS3 Dstyle plus and exchanged my old Clio. James was amazing and professional and talked me thru everything. Car was low mileage and a reasonable price and a pleasure to drive so a very happy customer. Definitely would recommend this company.

17 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The SSC team were great!

The SSC team were friendly, knowledgeable and considerate, especially James. I felt no pressure to make a purchase however did come away a happy customer with a new car!

20 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

James was really easy to deal with and we are thrilled with the car. Thank you

15 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick, easy and came out with a great car

Really good experience with James and the team. Went looking for one car which wasn't what I needed. James took the time to show me a few other options and was happy for me to go on a test drive. Cleaned the car up really well for me. James made the whole experience stress-free and quick.
The pre-visit WhatsApp message with video directions and a confirmation of our meeting was a really great touch!

6 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trustworthy and helpful

Very good communication and help through James. Car was cleaned and prepared for me to a high standard and the customer service was exemplary. Thank you very much all at SSC.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to deal with

Dealt with James - very friendly, not at all salesy. Car was in excellent condition and fairly priced.
Overall, nice and easy to deal with.

14 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a good experience of buying car…

I had a good experience of buying car from this dealers.the staff are super friendly. James was leading us from the beginning to the process of buying the car till the end of process.james is so helpful and friendly, helped us a lot and also giving advice.they always receiving calls,texts whenever we calls them or texts never disappoint us
The service is super excellent. We are so fortunate to get car from this lovely people,they put their effort to make the car nicer before we get it collected. Thank you so much for the lovely car and appreciate the effort and kindness you guys gave to us from the start to end by purchasing the car.highly recommend this car dealers.bless☺️☺️☺️

14 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience at Surrey Specialist Cars

I recently had a great experience at Surrey Specialist Cars. Dragos and the other staff were a pleasure to deal with, very friendly, knowledgeable and not at all pushy. I went to look at a particular car they had in stock which was nice, but when I got there they had another car that had just come in that wasn’t on their website yet, it was lovely and just the model I was looking for. I was tight on time to find a new car and Dragos managed to get the car prepped and all the paperwork done really quickly so I was able to pick up the new car the next day. I’m over the moon with the new car, it’s lovely and they even called a few days later to check I was happy with everything which was a nice touch. Very happy customer.

11 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional

Once they have your money you should expect no help from this company.

They sell faulty cars and will avoid your calls when confronted with any issues.

0 guarantee and very unprofessional.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend!

Bought a car from these guys last week and I couldn’t be happier with the car and the service SSC provided. I had James who was very friendly and helpful with my car. I’d highly recommend SSC as they made car buying an easy process and provided excellent service.

31 de mayo de 2024
Opinión espontánea
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Respuesta de Surrey Specialist Cars

Thanks so much really please to to hear you're enjoying the car.

Valorada con 5 estrellas sobre 5

Customer service


Their customer service is second to none.
I was completely impressed with their professionalism and customer service.

30 de mayo de 2024
Opinión espontánea
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Respuesta de Surrey Specialist Cars

Thanks. We really appreciate the feedback.

Valorada con 1 estrellas sobre 5

AVOID AT ALL COSTS- SELL FAULTY CARS

Horrendous experience with this company. Was fooled into purchasing a Nissan Juke which seemed like a great vehicle choice considering my daughter was less than 1 at the time for pram etc. Sold it to me with a faulty gearbox- 3 months later car packed in (sellers knew there was an issue with the car before selling it to me). We are now going through the legal system to get the car fixed or paid repairs.

I have seen other reviews for this company regarding selling faulty cars to innocent people. PLEASE GO SOMEWHERE ELSE, THIS EXPERIENCE HAS BEEN EXTREMELY STRESSFUL AND UPSETTING.

(EDITED) It was within 3 months of purchasing the car the problem set in. Which I had no support by the company from; multiple ignored emails, eventually saying there is nothing they can do. Legal trading standards states that if a major problem presents itself within 6 months of purchasing they have a legal duty to either fix the car or provide a full refund hence us progressing this to court. It is simple to find other reviews of this company stating similar issues. So no, the review I have written is not a “lie”.

1 de enero de 2024
Opinión espontánea
Logotipo de Surrey Specialist Cars

Respuesta de Surrey Specialist Cars

Good Afternoon Faith,

It's a shame that you have felt the need to leave us this review after the amount of time and effort we have put into assisting you with the issue you have encountered with your car.

Having owned your vehicle for 6 months when the fault presented itself, we attempted to assist you and obtained quotes on your behalf to have the car repaired at one of our trusted mechanics. Despite our offer to help and against our advice you chose to proceed with your repairer, which we understand you've had issues with.

All of the cars we sell are thoroughly checked before sale. The claims you have made in your review are simply untrue, and any potential customer will be able to see from our many positive reviews that we look after all of our customers, both before and after they purchase a car.

Valorada con 5 estrellas sobre 5

Very helpful!!!

Very helpful, friendly and polite, great doing business with. Thanks

26 de abril de 2024
Opinión espontánea
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Respuesta de Surrey Specialist Cars

Thanks so much for the positive feedback.

Valorada con 5 estrellas sobre 5

Positive experience

Very friendly and approachable. Happy to answer any questions.

Very helpful when it comes to transitioning cars.

6 de abril de 2024
Opinión espontánea
Logotipo de Surrey Specialist Cars

Respuesta de Surrey Specialist Cars

Thanks Lauren.

Valorada con 5 estrellas sobre 5

Unbelievable Service…

I recently bought a Ford Kuga through SSC. The process was smooth and Dragos and Alex were unbelievably helpful with all the arrangements needed to get the deal done.
What made me write this review is that a week after driving off with my new car there was a completely unforeseen issue where the key stopped communicating with the car so could not set alarm etc. I called the guys at SSC and they got the car into their mechanic and sorted the issue for me. That is absolutely going above and beyond. 99% of dealers would just say “Well it was fine when you drove off, not our problem”. The guys at SSC are all about customer satisfaction, to the point that while my car was being sorted they arranged for me to work out of their meeting room for the day.
If you are looking to buy a car. Get in touch with Alex and Dragos, when the day comes that I need another car, they will be my first point of call.

8 de marzo de 2024
Opinión espontánea
Logotipo de Surrey Specialist Cars

Respuesta de Surrey Specialist Cars

Thanks for taking the time to provide this feedback we really appreciate it.

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