Sussex Surrey Doors and Windows Opiniones 

60
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent overall experience with Sussex Surrey Doors and Windows. The initial survey was done very professionally and by someone who clearly knows how to measure accurately as the windows were fitted... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon and his team are all helpful, hardworking and polite. Scott replaced an outside door on a boiling hot day and did an excellent job. I honestly don't think you could find a better doors and windo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish excellent! Rosie gave me a quote; she was efficient, responsive and patient as I went back to her a few times and nothing was too much trouble. Danny came out to measure up a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the beginning we felt as had a no pressure, honest meeting with Simon the owner and then a very competitive quote. We had no hard sell, like the other companies. The work was completed by Ton... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Instalador de doble acristalamiento
  2. Servicio de instalación de ventanas

Información proporcionada por diversas fuentes externas

Replacement doors and windows Sussex and Surrey - Sussex-Surrey Doors and Windows supply timber windows Sussex, double glazing Surrey and wood effect …


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

60 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(60)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New windows and doors in Billingshurst

We have just had all of our windows and doors replaced by Sussex Surrey and can't speak highly enough of every aspect of the process. From our initial conversations with Barry, who opened up the showroom to accomodate us on a weekend when it was normallly closed, and Dan, who measured, advised, and surveyed our existing doors and windows, through to the exceptional work done on the installation by Duncan and John. The finish is superb, and the installation was done with the minimum of fuss, and mess. We are absolutely delighted with the transformation that the windows and doors have created, and would highly recommend the services of Sussex Surrey Doors and Windows to anyone that is looking to replace their own windows and doors. And all completed at a very competitive price !!

3 de mayo de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

What a fabulous review, thank you! We love knowing what a positive impact our work has on our customers and will always do whatever we can to accommodate any requests if we can.

Valorada con 5 estrellas sobre 5

New windows and doors

I am very happy with all aspects of the service I received. Good communication with Julie from the start and Barry had some great ideas as I was changing all my windows and doors that were very old and broken. Dan's survey visit resulted in excellent attention to detail to ensure the installation would go well which was very reassuring.
I was impressed with the fitting by Tony and Jon who were organised and accurate throughout. They did an excellent job and I'm very happy with my new windows and doors.
I can highly recommend this company to do a very professional job from start to finish.

26 de abril de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Wow, what a fantastic review. Thank you for taking the time to share your experience and we are delighted that everyone involved has provided the same high level of service.

Valorada con 5 estrellas sobre 5

Lovely Back Door

Fantastic service through out from the quote to fitting of our back door.
Quick installation and very efficient service from the fitters. Took great care and attention to detail. Even cleaning up and final preparation of completed work.
We are very happy and would definitely recommend.

18 de abril de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for your lovely review. We do appreciate you taking the time to share your feedback.

Valorada con 5 estrellas sobre 5

Great and swift service

Great and swift service from time of initial enquiry right through to installation of a garage side door.

14 de marzo de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for your review. We are pleased that you are happy with the service we have provided.

Valorada con 5 estrellas sobre 5

Quality service, product and installation.

Can’t fault the service provided. Quality product fitted expertly and with care by a very experienced contractor.

20 de febrero de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for taking the time to leave a lovely review. We truly appreciate it.

Valorada con 5 estrellas sobre 5

Very happy with the service from Surrey Windows and Doors

Delighted with both the products and the services received! The staff were helpful and efficient and the fitters did an excellent job.
Would use them again without hesitation!

26 de enero de 2024
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for your wonderful review. It means a lot to us all to know that we are making our customers so happy.

Valorada con 5 estrellas sobre 5

First class service

SussexSurrey Doors and Windows provided an excellent service from start to finish.

The whole process was so straightforward, from the first phone call to visiting their showroom, followed by the subsequent measuring and installation of a door and window.

Their professionalism and expertise cannot be faulted. A first class job.

Thank you.

19 de diciembre de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for such a wonderful review. We truly appreciate hearing how happy you are with our service.

Valorada con 5 estrellas sobre 5

Fantastic experience with Sussex Surrey…

Fantastic experience with Sussex Surrey and doors Danny and team took care of everything my mum is over the moon with her new door thank you so much!

8 de noviembre de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you so much for taking the time to leave a review. We are delighted that your mum is so pleased with her new door.

Valorada con 5 estrellas sobre 5

Replacement windows and doors

Very pleased with the Service received from Sussex Surrey Doors. I know my tenant at 104 Updown Hill, Haywards Heath is delighted with everything. Visiting the showroom for ideas of colours to Front door etc.
Had 6 windows, French door and cottage style front door to look more natural. Thank you and the fitter did a thorough job ensuring all was happy every step of the way. Would recommend this company to anyone.
Kingsley Nugent

7 de septiembre de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for this lovely review. We are so pleased that yourself and your tenant are delighted with our service.

Valorada con 5 estrellas sobre 5

From very first contact to very minor…

From very first contact to very minor correction after installation, the service from Sussex Surrey Doors and Windows has been faultless. Simon was always very responsive and helpful, and all the people who worked hard for delivery installation and after care all very helpful and professional. Would highly recommend!

25 de agosto de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for such a lovely review of our whole team. We appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

40 year old windows replaced.

Moved to a bungalow with windows that have been in for forty years. Contacted Sussex and Surrey Doors and Windows, they came out next day to give us a quote, followed by surveyor couple of days later. Five weeks later they have been installed. Very pleased with quality of product, the two chaps doing the job very meticulous and very clean. Would highly recommend.

24 de agosto de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for this really lovely review. We are delighted to hear how happy you are with our service and the product.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Door was installed in a few hours and the fitter did a fantastic job. Very neat finish inside as well as out. Would have no hesitation in recommending.

1 de agosto de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for taking the time to leave your review. We are delighted that you are so happy with how everything went.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

We bought a new set of patio doors and are absolutely delighted with them. We had excellent service from start to finish. Simon helped with our selection and was very pleasant to deal with offering advice without ever being pushy. The doors were ordered and delivered very efficiently and on time. Our fitter Tony was also very nice and did a very neat and tidy job removing the old doors and replacing with the new very efficiently and leaving no mess. We would absolutely recommend this company 100%. A pleasure to deal with.

28 de julio de 2023
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for such a lovely review. It is always so good to know we are achieving our aims and delivering a friendly and efficient service.

Valorada con 1 estrellas sobre 5

Unbelievable

Unbelievable
Simon carry on to be the customer antagonist you will soon realise that’s is not the way to respond. A few people did warm me about you but I was kind enough to give you a chance. See I am not surprised that there are loads of article in the press about you. Keep digging Simon and this will go on perpetually.

17 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Clean,tidy and friendly

We had Barry come to measure up for the new Windows and Front door,he was very helpful talking us through openings and door and window handles etc.
Steve and Tyler came to fit the Windows and door.Both were friendly ,clean and tidy in their work and have made a super job .Thank you all .

7 de octubre de 2022
Opinión espontánea
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Respuesta de Sussex Surrey Doors and Windows

Thank you for your lovely review and I will pass your comments on to Barry, Steve and Tyler.

Valorada con 2 estrellas sobre 5

Poor after sales service

Had some windows installed in June and within 2 days found some issues. We were promised an engineer would be out if we pay the balance. We paid, but nobody came. They then said they had passed the matter to the manufacturer who have quoted 2 months to come out to look at them. So it seems once they have your money they don’t care.

21 de julio de 2021
Opinión espontánea
Logotipo de Sussex Surrey Doors and Windows

Respuesta de Sussex Surrey Doors and Windows

We are sorry that you feel that you have received such poor aftersales service. As a small and well respected local company we do take a lot of pride in our justifiably high reputation and appreciate any opportunity to put things right when there is a problem.

Having checked the timeline on your records we notified the manufacturer immediately after you made us aware of the problem and they responded promptly with a date for their engineer to visit you. The reason for the delay in the appointment is that during the pandemic and the various lockdowns, their engineer was not allowed to travel out of area for quite some time. This resulted in a serious backlog which the manufacturer has been working through and the engineer's diary has become very full. They do not offer emergency appointments so we asked that you go on the cancellation list, should an earlier appointment arise.

Our terms and conditions are clear on the procedure for the payment of the balance, which is due on the final day of installation, and that you can withhold a partial balance pending the resolution of any outstanding issues. We definitely do not say that we won't respond to a problem if you haven't paid. The only thing we are not able to do is issue the guarantee paperwork until the balance is settled. If there was a misunderstanding then please accept our apologies.

We take our aftersales responsibilities very seriously and accept that unfortunately there will sometimes be issues that need resolving after the installation, and that is as important for us to resolve as any other part of the process. We care about each and every job we do, and have very many extremely satisfied customers, even in instances where there were hiccups along the way, which is the reason we have such a good reputation and receive so much work by way of recommendation.

On this occasion we have done everything we can within a reasonable time frame, notifying you at each step, but the issue with the delay in receiving a visit from the manufacturer is out of our control.

Valorada con 5 estrellas sobre 5

Very highly recommended

As I write this review the fitters are on site.

From start to finish the service has been wonderful. The showroom staff and surveyors are really accomodating, the range is excellent and the quality is top-notch. The fitters are fun, friendly and super helpful. They are also polite and tidy.

Prices are competitive and communication is perfect. Really, what more can you ask for?

2 de junio de 2020
Opinión espontánea

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