Swale Heating Opiniones 

Engineers were polite and efficient sorting out my problem.
However, as usual trying to contact Swale heating to book an engineers visit was tiresome, tedious and too time consuming. Communication really needs to improve.

I haven't had heating since Wednesday and I've been trying to contact them by phone (today is Saturday) no answer. I didn't expect such poor service.

Twice an engineer was sent to repair the gas boiler.
Twice a service engineer was sent to service the boiler. In all 4 different engineers came out.
All engineers were rushing to complete the job. More concerned with getting away quickly than completing a proper job. The first service engineer left us, who are pensioners with no heating & no hot water & the boiler was working before he came! Very disappointed with the so called improved service.

Since the 27th October I have been trying to get my radiators fixed. No turning knob to regulate any of them and in this new flat causing energy expense. If you heat one room you heat all. I simply cannot put the gas on and with energy prices. On the 4th November I wrote a damning review. concerning their lack of 'reasonable adjustments' re ADHD i.e. reminding me of appt. Today or on the 21st November I waited in my home for 7 hours. Between the time 12 to 6pm no one showed. At approximately 5.15pm I called and was informed Engineer running late. 7pm arrives and no Engineer. I call again. Advisor tries to call Engineer. No response. Was informed it is highly unlikely that an Engineer will come now. So, 7 hours waiting and not even a courtesy response as set out in any (not read) Customer Service Policy. Rather, we can read all the BS about commitment etc on their website. This will be the 2nd time no one has showed. The first, Engineer informed he did come to property when he or she clearly did not. Again, today, no one shows after 7 hours of waiting. I am repeating this time period in writing or 7 hours. Ask yourselves; is 7 hours out of your day of any significance or must we believe that Social Housing Tenants are considered unemployed, useless with nothing better to do. For example "They Can't wait!" Maybe I will get this issue sorted by Christmas!
Significantly Worthless And Lacklustre Equally (SWALE)

HERE IS THE JOKE. ANOTHER APPOINTMENT BOOKED FOR 1ST DECEMBER. GUESS WHAT HAPPENED? THEY NEVER SHOWED UP AGAIN AND NO CONTACT. SO WAITED IN FOR SIX HOURS AND NO ONE SHOWED UP. THE SAD THING IS, THERE IS NO POINT SAYING ANYTHING ANYMORE FOR THE COMPANY WILL NOT BE HELD ACCOUNTABLE IN ANY WAY. ONLY WILL THEY RESPOND WITH EMPTY WORDS AND GESTURES. AS I SAID PREVIOUSLY, MAYBE MY RADIATORS WILL WORK BY CHRISTMAS

The Engineer was very professional. He was very pleasant and polite.
Did a good job. Left the area he was working in very clean and tidy.
Always satisfied with service from Swale Heating.
Have been a customer for several years.

the engineer was unable to carry out the service as my kitchen fitter had sealed a unit over the top of the boiler, I have had the unit removed but I am unable to book a new appointment, I have tried calling for several days and waited for some time listening to all the news of the merge and how this will give me a better service !!!

Been with Swale for over 4 years. Booked a service under the service plan in Aug for 7th Nov, they never turned up, and do not answer any of their or home serve phone lines, seems they have gone bust.....

After years of great service, something has gone wrong at Swale Heating. We have a yearly service previously took an hour to complete. This years service took 15 minutes and the engineer did not dismantle or clean any element on the boiler. Just looked at it on the wall and checked the detectors.
I called Swale to complain and I have not had the complaint answered.. I’m now looking for an alternative service provider.

Never answer the phone, wait times are ridiculous. Very poor service

My score is based on the fact that I had to get in touch to get an appointment for my annual service, it used to be the other way round.
The engineer was very polite and friendly, I would have him call again.

Easy to book appointment. Engineer arrived on time and did a thorough job.

Took photo's of gas cooker and gas fire but never turned them on to check if they are safe

Terrible customer service! Have submitted a complaint and not received a response. Paid every month yet not received reminder that service is due. Service then booked and engineer on site less than 5 minutes. Appalling and will be cancelling.

We were happy with the engineers who called to complete the work on our boiler. First visit responding to call out because boiler kept turning off. Second visit to complete annual service of system.
The work was fine, but trying to phone customer service was a tortuous experience. The first two times I phoned I did not actually get to speak to anyone despite holding on for a very long. Third time lucky, but, again, having to hang on for ages.
When the company was Swale Heating the customer could book a service on the website instead of trying to phone to do so. Customer service was much better then on all points.
I would suggest the new business invests more money in improving the customer service before customers look elsewhere. Employ more people and improve the website.

On time and efficient

I have been a very satisfied customer of Swale Heating for many years. However, on this occasion I am far from satisfied. I have not received the service I needed. I have found it difficult to make contact in recent years and today I waited for half an hour for my call to be answered and had to listen to a recording telling me how service has improved since the amalgamation of two companies! What a joke! I am elderly, live alone, temperatures have tumbled and my boiler isn’t working properly despite a recent service. That all, it seems, counts for nothing.

Engineer was punctual and efficient only problem with Swale heating is the phone lines. I ended up ringing sales to arrange appointment.

Fault, unable to control hot water temperature
First visit, Cylinder stat changed. No change
Second visit, Engineer found fault with Thee way valve. Doesn't carry spare.
Third visit, Three way valve fitted.Still NO change. We are having to control water temperature with boiler control. That's ok but now the ambient temperature has dropped considerably this week, we have had to increase boiler temperature to bring on radiators. We now have scalding hot tap water which is dangerous. Been unable to contact you yet as we have had health issues which have involved visits and stay in hospital, but this is unacceptable situation and needs to be addressed ASAP before one of us gets burnt. We are at home now so an appointment can be made. Personally think it's a processor fault.

Would have nice to be told of the joining of companies!
My annual service would not have happened if I had not - eventually got through to an operator who was quite insensitive to the fact I had waited five (5) weeks for the visit and in fact suggested I could cancel!!
Not very happy.