Switch Experts Opiniones 

Respuesta de Switch Experts

15 nov 2023

Hi there. I hope this message finds you well.

Thank you for taking the time to share your feedback with us.

We're genuinely sorry to hear about the challenges you encountered during your experience in switching broadband providers.

We understand the importance of reliable advice and a seamless transition when it comes to essential services like broadband - particularly business broadband.
It's disheartening to learn that we fell short of your expectations, and for that, we sincerely apologise.

We'd love to understand more about what specifically went wrong and how we could have improved your experience.

Your insights are invaluable to us in refining our services and ensuring that we improve.

If there's anything specific you'd like to share or if there's a way we can make things right, please feel free to reach out to us directly at: customercare@switchexperts.co.uk.

We're here to listen and do our best to rectify any issues or confusion.

Once again, we truly appreciate your feedback and regret any inconvenience caused to you and your business.

Your satisfaction means a lot to us, and we hope to have the opportunity to regain your trust in the future.

Best regards,
Switch Experts

Respuesta de Switch Experts

3 nov 2023

Hi there Jovin.

We want to apologise unreservedly for the behaviour you experienced from our agent. We're also very sorry to hear about the bad experience you had with Switch Experts in general.

Without a doubt, this falls short of the high expectations we have for our customer service.

We want you to know that our team are taking this matter very seriously and have initiated an internal investigation to address it.

Our aim is to provide our customers with information and options without any undue pressure.

We understand that your intention was to inquire about our products and offers, and we sincerely apologise for any miscommunication and inconvenience caused.

To better understand your specific situation and ensure we take the appropriate actions to prevent such incidents in the future, we would appreciate it if you could share more details with us.

Please feel free to email us at: customercare@switchexperts.co.uk at your earliest convenience.

I want to apologise again for the disappointing experience you had, and assure you that we are committed to improving our service based on your feedback.

Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to provide you with a more positive experience in the future.

Best regards,
Switch Experts

Respuesta de Switch Experts

3 nov 2023

Hi Faseel. I would like to sincerely apologise for the experience you had with one of our customer service agents.

Your feedback is genuinely appreciated, and we take your concerns very seriously.

We are deeply disappointed to hear about the rudeness and attitude you encountered, as this does not align with Switch Expert's commitment to providing exceptional service.

We can assure you that this matter will be thoroughly investigated and management will taking immediate steps to ensure it does not happen again in the future.

It is our goal to create a positive and welcoming environment for all our customers.

Once again, we are truly sorry for the inconvenience you experienced, and we genuinely appreciate you bringing this to our attention.

Your custom means a lot to us and we hope to have the opportunity to serve you better in the future.

If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact our customer support team at: customercare@switchexperts.co.uk.

Best regards,
Switch Experts

Respuesta de Switch Experts

30 oct 2023

Hi Roland. Thank you for sharing your experience.

I'm sincerely sorry for any confusion that occurred during your interaction with us.

We strive to provide accurate, personalised, and up-to-date information, but it appears there was a miscommunication in this instance.

Our free deal checking tool uses your postcode in order to match you with the most relevant broadband offers available in your area, and this is updated regularly to be ensure accuracy.

We will be launching an investigation to ensure that our agents are also kept up-to-date in line with deal changes, enabling them to offer the best assistance and advice to all our customers.

Your feedback will play a crucial role in helping us to prevent such discrepancies in the future.

Thank you again for bringing this to our attention, and I'd also like to thank you for your patience.

If you have any further questions or need assistance with your broadband deal search, please do not hesitate to reach out to us directly on: 0330 341 1954.

Best regards,
Switch Experts

Respuesta de Switch Experts

26 oct 2023

Hi there.

Thank you for bringing this to our attention.

I want to express my sincerest apologies for the unsatisfactory experience you encountered during your recent interaction with one of our agents.

This is certainly not the level of service we aim to provide, and we take your feedback seriously.

We deeply regret that you felt pressured and uncomfortable during the call. This behaviour is not in alignment with our values, and we will be addressing this with our sales team to ensure such incidents do not recur.

Your trust, satisfaction and comfort are of utmost importance to us.

We appreciate your honesty in sharing your concerns and I want you to know that we are here to assist you when you feel ready, without any pressure.

If you would please be willing to share some more information about your Switch Experts experience in an email with us to: customercare@switchexperts.co.uk, I would be incredibly grateful. This will help us identify which agent was working with you.

Thank you again for taking the time to share your experience, and we look forward to the opportunity to provide you with a more positive interaction in the future.

Please do not hesitate to reach out to us should you decide to revisit your inquiry, and I can assure you that you won't be let down again.

Best regards,
Switch Experts

Respuesta de Switch Experts

25 oct 2023

Hi Jack,

Thank you for bringing this to our attention.

We're deeply concerned to hear about your experience, and we understand the distress you've faced as a result.

It's important to clarify that while you were involved in a contractual arrangement through our partner, Intesa Communications LTD, we were not the direct employer.

However, your well-being and the resolution of this matter remain a priority for us.

We will take immediate steps to communicate with Intesa Communications LTD on your behalf, and we also encourage you to please reach out to us if you require any additional documentation that may assist in resolving the matter effectively.

We genuinely empathize with your situation and the difficulties you've encountered, particularly regarding your wages and the impact on your Universal Credit.

Thank you for pursuing the appropriate legal channels and your trust in ACAS to assist you in this matter.

We hope that we're able to work with you and Intesa Communications LTD to find a suitable outcome for you soon.

Best regards,
Switch Experts

Respuesta de Switch Experts

25 oct 2023

Dear Francis,

We would like to express our sincere apologies for the situation you've experienced.

It's essential to clarify that we as Switch Experts were not your direct employer, but rather, you were employed on a subcontracting external basis through our collaboration with Intesa Communications LTD.

We understand your frustration and concerns regarding unpaid wages.

We take this matter seriously and, although we do not have direct control over your employment, we want to offer our support.

We will do everything within our power to ensure your case is escalated to the appropriate channels and resolved as swiftly as possible.

Please rest assured that your well-being and financial security are of great importance to us, and we genuinely hope this matter gets resolved in your favour.

We encourage you to pursue legal action if necessary to secure what you rightfully deserve. In the meantime, Switch Experts will continue to advocate on your behalf.

Thank you for bringing this to our attention, and I really do hope for a swift resolution for you and your family.

Best regards,
Switch Experts

Respuesta de Switch Experts

17 oct 2023

Hi Kristine.

I am so sorry to hear about your experience with Switch Experts.

It is clear that we did not meet your expectations, and I sincerely apologise for any inconvenience or financial difficulties this has caused you.

We understand how important it is to cancel auto renewals with previous providers when switching to a new deal.

Our company has strict procedures in place to ensure that cancellations on your behalf are carried out properly, but it's clear that we failed to do so in your case.

We have taken steps to investigate the issue and to prevent it from happening again.

Our team can also reach out to debt collectors on your behalf to try to resolve the matter.

I would be really grateful if you could please give me the opportunity to speak to you directly about your experience.

This enables us to investigate the situation thoroughly and ensure it doesn't happen again.

Please contact me by sending some more details to: customercare@switchexperts.co.uk at your earliest convenience.

Thank you for your feedback. We take all customer complaints seriously, as they help us to improve our service.

I look forward to hearing from you soon.

Best regards,
Victoria - Switch Experts

Respuesta de Switch Experts

5 oct 2023

Hi Christopher.

I'm genuinely sorry to hear about your recent experience with our online broadband enquiry process.

Your feedback is important to us, and we take it seriously.

We apologize if our representative made assumptions during your conversation.

That's not the experience we aim to provide.

Our team is committed to transparency and ensuring that customers feel comfortable throughout the process.

Your input helps us improve our services, and we'll use your feedback to enhance our customer interactions.

If you have any further concerns or would like to discuss this matter in more detail, please send us an email to: customercare@switchexperts.co.uk.

We appreciate your honesty and the opportunity to address this issue.

Thank you for bringing it to our attention and I'm truly sorry again that you experienced this level of service.

I hope to hear from you in the near future and should you give us the opportunity to help you switch and save, we won't disappoint again.

Best regards,
Switch Experts

Respuesta de Switch Experts

1 sept 2023

Hi Antony.

Thank you so much for bringing this to our attention. I'm sincerely sorry that this was your experience when speaking with one of our representatives.

This level of service is unacceptable and I want to assure you we will take necessary action to investigate and ensure this doesn't happen again.

Our team will also use your feedback to help us enhance our reps' training and communication abilities.

At our business, we work hard to give customers the best solutions we can. It appears that our agent failed to communicate clearly about the technical details of the installation procedure.

We ensure our team are always up-to-date with the latest fibre infrastructure developments across the UK and when discussing your personal options with you, our agent should've considered your location.

I really do apologise again that this was your experience, and I sincerely hope you will give us another chance to help you in the future.

Thank you for your patience and for taking the time to reach out to us.

Best regards,
Switch Experts

Respuesta de Switch Experts

1 sept 2023

Hi Salim.

I'm so sorry to hear about the inconvenience you experienced with our service.

We completely understand your frustration regarding the arranged router delivery and the miscommunication surrounding your switch.

This is not the level of service we strive to provide and I'd like to assure you that I've passed on your message to the relevant department, who are keen to investigate and resolve this for you.

Regarding the information about returning old equipment, I sincerely apologise for any confusion caused.

Our team want to provide accurate and transparent advice to all of our customers, and it appears there may have been a misunderstanding in this case.

We want to assure you that your experience is not reflective of our typical standards, and your feedback is crucial in helping us improve our service going forward.

If you would please be willing to send us some more information about your experience to: customercare@switchexperts.co.uk, we would be really grateful to be able to make things right for you. Our team will also speak to your new broadband supplier on your behalf.

Once again, I really do apologise for the inconvenience you've experienced.

We hope you will consider giving us another opportunity to provide you with the high-quality service that you deserve.

Best regards,
Switch Experts

Respuesta de Switch Experts

31 ago 2023

Hi David.

Thank you for telling us about your experience, we really appreciate it.

I'm so sorry if our team's interactions with you caused you any confusion or annoyance.

We value your comments since it enables us to pinpoint areas for improvement. Your interest in finding a new broadband deal is of high value to us, however I'm really sorry for any inconvenience caused by repeated questions on our form.

Regarding communication, we recognise that email is a popular choice among customers and can only apologise for this lack of choice.

Our team prefer to converse over phone conversations to help speed up the process and offer more personalised advice, however we acknowledge that multiple communication methods are key.

We sincerely apologise for any interruptions made during the call. This should never have occurred and we will take necessary steps to investigate and improve our service.

If you're still interested in finding a new broadband deal, we can assure you we won't let you down again.

Please enquire with our team and tell us more about your experience by emailing: customercare@switchexperts.co.uk.

I'd like to apologise again and thank you for bringing this to our attention.

Best regards,
Switch Experts

Respuesta de Switch Experts

29 ago 2023

Hi Muthukumar. Thank you so much for taking the time to tell us about your experience.

We sincerely regret any frustration you may have felt while interacting with our team.

Our team are steadfast in their dedication to giving exceptional customer service, and I'm truly sorry that your experience fell short of our customary standards.

Regardless of the conclusion, we will use this incident as an opportunity to improve our service strategy and make sure that every customer receives attentive and respectful support.

Please do not hesitate to contact us if you have any more queries or worries. You can also email us anytime with more information about your experience at: customercare@switchexperts.co.uk, and I can assure you that your message will be passed on to the relevant department immediately.

We're committed to setting things right and making sure that everything goes well moving forward.

We appreciate you giving us the chance to resolve this, and I'd like to thank you again for letting us know.

Best wishes,
Switch Experts

Respuesta de Switch Experts

11 oct 2023

Hi Richard. Thank you so much for taking the time to share your experience with us.

We're thrilled to hear about the exceptional service you received from Julian!

It's our commitment to provide first-class customer service, and we're delighted to know that Julian exceeded your expectations.

We're fortunate to have him as a part of our team.

Your kind words regarding his politeness and professionalism are truly appreciated. We'll be sure to pass on your gratitude to him.

Thank you for choosing us, and we look forward to serving you again in the future.

If you ever need assistance, Julian and the entire team are here to help.

Have a great day and take care!

Best wishes,
Switch Experts

Respuesta de Switch Experts

22 ago 2023

Hi Paul. Thank you for leaving us such excellent feedback!

Your kind words will mean a great deal to Sam and the rest of our team, as their mission is always to provide a fast, dedicated and personalised service to everyone.

We also hope that your new broadband deal is everything you were hoping for and more!

Please don't hesitate to contact us, should you have any queries or issues at all in the future.

Best wishes,
Switch Experts

Respuesta de Switch Experts

15 ago 2023

Hi Rebecca.

I want to sincerely apologize for the inconvenience and frustration you've encountered.

At Switch Experts, we understand that transparency, clear communication, and seamless transitions are vital when it comes to broadband services.

It's disheartening to hear that we fell short of meeting your expectations in this case.

I've passed on your review to the relevant team members, who are keen to make these issues right for you - especially in regards to the over-charging you've faced from your original broadband supplier.

We will investigate who was responsible for cancelling your existing deal, and also ensure you are reimbursed for any charges you faced.

I'm also sincerely sorry that you weren't able to reach our team - this is something we take very seriously.

Your feedback will play a huge role in helping us grow and improve our service, however, I'm still sorry that you had to experience this in the first place.

If you would prefer to, you can also send us an email including your review and some more details about your experience to: customercare@switchexperts.co.uk to receive a prompt response in writing.

We look forward to assisting you soon.

Thank you again for your patience and best regards,

Switch Experts

Respuesta de Switch Experts

31 jul 2023

Hi Michael. Thank you for bringing this to our attention.

I'm truly sorry to hear that your switch hasn't been a speedy and seamless transition.

Our team are committed to providing an efficient service to all of our customers. Please rest assured that I've passed on your message to the relevant members of our team.

We will look into your experience with us as well as liaise with your internet suppliers to ensure your switch over is completed promptly, as well as look at potential discounts we can offer you as a result of the inconvenience you've faced.

You can also contact our dedicated customer support team at: customercare@switchexperts.co.uk to speak to us directly today.

I look forward to speaking with you and getting you connected to your new and improved broadband deal soon.

Thank you again for raising this with us and for your patience. I'd like to apologise sincerely again for the issues you've faced.

Best wishes,
Switch Experts

Respuesta de Switch Experts

22 ago 2023

Hi Kate,

Thank you for writing us such a wonderful review!

Callen will be delighted with your feedback, as she was very keen to help you.

I hope your new plan meets and exceeds your expectations and know that we're always easily contactable, should you have any queries.

Thank you again and best regards,
Switch Experts

Respuesta de Switch Experts

11 oct 2023

Hi Barry. Thank you so much for your review!

We are delighted to hear that your switching experience was clear, with straightforward advice being offered along every step of the way.

Our team are delighted that we could help you find a new deal.

Should you want to switch and save on any of your other bills, we'd be more than happy to help you again in the future.

Best wishes,
Switch Experts

Respuesta de Switch Experts

11 oct 2023

Hi Wendy.

Thank you for taking the time to leave us such a wonderful review!

We are delighted to have been able to help you switch to a new deal.

It's our mission to help more people save money and time, without ever compromising their connections.

We look forward to working with you again in the future when you're next looking to switch and save on any of your bills.

Thank you again and best regards,
Switch Experts