Symply Smelt Off
I chose Symply Puppy Fuel for my Labrador puppy because I was looking for a British manufacturer of high quality food. However, I experienced problems with the food. Whilst my puppy would eat the kibble from a 6kg bag, he turned his nose up at the contents of 12kg bags. This happened with two bags, the second being the most difficult as he ‘symply’ wouldn’t eat it. His stools were loose and he stopped being interested in feed times. I tried mixing in chicken or liver, but even with this distraction, he wouldn’t touch it. To be fair, he’s a Labrador; a breed not known for being picky eaters! But, it didn’t smell great.
I could find no ‘best before’ or ‘use by’ date on the packaging. So, I took photos of the barcode and production run number and emailed Symply (Canagans) who took an age to reply and would only have been interested in replacing a pack which had been unopened - not interested in receiving a sample and checking whether there was a problem. I’m not sure how it would have been possible to know that my dog wouldn’t eat it without having first opened the package 🤨.
More than £52 for a 12kg pack, 6kg of which ended up being thrown away meal by meal, and the final 6kg left in the bag. I switched the puppy to chicken and rice, then straight onto a different manufacturer’s kibble and he’s happy again. Eager to have his bowl put down and finishing every morsel.
I did ask Symply whether there may be an issue with stock turnover with the 12kg bags as he’d happily eaten the contents of 6kg bag. But no response. So, they lost a customer and I absolutely wouldn’t recommend this food or company.
11 de febrero de 2021
Opinión espontánea