This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... Ver más
La empresa ha respondido
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... Ver más
La empresa ha respondido
"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, Reino Unido
- 0121 439 0665
4,8
Excelente
245 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
You dented my Aventador whilst on site
10 de julio de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Moseley, my sincere apologies and I am aware we have already spoken with you in regards to the situation which we will fully rectify, Kind regards Nick Hattersley , Bentley Birmingham.
Everything on the sale went well and…
Everything on the sale went well and the car was very well prepared and handed over to me it first class order!
James Waterman was particularly helpful and efficient.
7 de septiembre de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Sloan, thank you for your 5 star review and super feedback about James. Its very much appreciated and we thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
Excellent service
Communication with the after sale team was excellent.
Julie Thomas in particular was first class.
10 de agosto de 2023
Respuesta de Sytner Group - Bentley Birmingham
Good afternoon Tom and thank you very much for your great feedback. Julie is delighted and we look forward to seeing you again, Kind regards , Nick Hattersley, Bentley Birmingham.
Best new car collection ever, thanks Lucy.
I have bought many cars over the years and there used to be a bottle of champagne or a bouquet of flowers , so I have experienced that *
I asked the excellent Claire in service to transfer my personal items from my previous car ( which was in the workshop) to the new one.
When I arrived I asked Lucy if they had tied my THFC boxing gloves on the rear view mirror the same : 'Yes exactly how you had them so they don't fall down and block your view', and I have a surprise for you', which I forgot whilst doing the paperwork with top man Andrew.
When the cover over the car was removed Lucy had only put a genuine THFC teddy bear in between the front seats ( same as she had seen in the another car of mine ) !!
For me , she went so far out of her way to to that and gave me the best experience I have ever had when collecting a new car.
Claire then showed me the self leveling hub caps , and had them fitted as soon as I approved !
Terrific overall experience
3 de agosto de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Evans, thank you very much for your 5 star review and wonderful feedback regarding our team here in Birmingham. It is very much appreciated and we look forward to welcoming you back into the business, Kind regards, Nick Hattersley, Head of Business, Bentley Birmingham.
Respuesta de Sytner Group - Bentley Birmingham
Mr Pountney, thank you for your 5 star review and we look forward to seeing you in our business in the near future, Kind regards, The Team at Bentley Birmingham.
Customer service-good - fault finding poor
Customer service-no problem
Identifying faults- not impressed 😢
6 de julio de 2023
Respuesta de Sytner Group - Bentley Birmingham
Dear Mr Silver, We sincerely apologise for any inconvenience you may have experienced. We greatly value your feedback and would be more than happy to assist you further. I will reach out to you promptly to better understand your concerns and work towards a resolution. Thank you for bringing this to our attention. Karl Henderson General Sales Manager
As usual absolutely appalling.
5 de julio de 2023
Respuesta de Sytner Group - Bentley Birmingham
We note your 1 star review and its difficult to improve when you stay anonymous but you keep coming back when it is , as usual absolutely appalling? Would love to know your story so please do contact us directly and ask for Nick, Sean or Karl. Kind regards The Team at Bentley Birmingham
Awesome service
Awesome service. Great staff.
Always taken care of by Claire - does a phenomenal job and a credit to the Bentley team.
20 de junio de 2023
Respuesta de Sytner Group - Bentley Birmingham
Bally, thank you very much for your 5 star review and great feedback , especially in regards to Claire. We look forward to seeing you back in the business in the future, Kind regards The Team at Bentley Birmingham.
The helpfulness of the staff
12 de junio de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Swanwick, thank you for your 5 star review and we look forward to seeing you again , kind regards, The Team at Bentley Birmingham
Respuesta de Sytner Group - Bentley Birmingham
Mr Singh, thank you very much for your 5 star review and we look forward to seeing you in the future, thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
5 star
Always a 5 star experience, flawless service, amazing staff and customer service... absolutely faultless.
⭐️⭐️⭐️⭐️⭐️
21 de mayo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Locke, thank you very much for your 5 star review, the team here are delighted and we look forward to seeing you again in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Respuesta de Sytner Group - Bentley Birmingham
Mr Hubbard, thank you very much for your 5 star review and we look forward to serving you again in the future, The Team at Bentley Birmingham
the salesman Alex made the transaction…
the salesman Alex made the transaction really simple and smooth and was very knowledgeable about the product .
great attention to detail on the collection day with how the vehicle was unveiled.
30 de marzo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Edwards, thank you very much for your 5 star review, Alex is delighted to get your feedback and clearly hit the spot with you. We look forward to seeing you again in our business, Kind regards, Nick Hattersley, Bentley Birmingham.
Great service as always.
6 de abril de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Rutter, your 5 star review is very much appreciated and we look forward to welcoming you into our business in the future, Kind regards The Team at Bentley Birmingham.
Collection and delivery of both…
Collection and delivery of both vehicles being serviced all ran smoothly and to budget
4 de abril de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Marsden, thank you for your 5 star review and we are delighted that all went smoothly and to plan, Kind regards, The Team at Bentley Birmingham
Always super service in every aspect…
Always super service in every aspect from the team at Bentley Birmingham.
4 de abril de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Massarella, thank you for your continued support of our business and we very much appreciate your 5 star review, Thank you from the Team at Bentley Birmingham
I have been coming here for a service…
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service department kept me updated on my advised repairs without being pushy like some garages can be. The Birmingham staff are always friendly and courteous and the service dept workmanship is very professional and of high quality . The aftercare call is also a very appreciated little touch .Thank you
28 de marzo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Cynthia, Good morning and thank you very much for your wonderful review, Sarah is delighted that her efforts are recognised and we thank you very much for your business, Kind regards, Nick Hattersley, Bentley Birmingham
Collected,serviced,cleaned and…
Collected,serviced,cleaned and delivered back as promised.
29 de marzo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Mr Goode, thank you very much for your 5 star review and we look forward to welcoming you again into our business, Kind regards Nick Hattersley, Bentley Birmingham.
Zoe Norton was most helpful with my…
Zoe Norton was most helpful with my booking and in resolving my queries. Excellent service.
19 de marzo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Thank you for your 5 star review, Kind regards The Team at Bentley Birmingham
Sytner Bentley and Lamborghini always…
Sytner Bentley and Lamborghini always provide a great service. I have been using them now for a few years. The staff are extremely helpful. I always contact Claire Foster whenever I need to book my car in for a Service or complimentary Winter Health Check. She goes above and beyond and always provides a great service. She ensures all my requests are taken care of, she updates me regularly via email and phone when my vehicle is in the workshop and ensures it is returned back to me washed and cleaned within the time promised.
I use a number of dealerships in and around Birmingham to Service my other vehicles, Sytner Bentley and Lamborghini are by far the best prestige dealership I have used.
4 de marzo de 2023
Respuesta de Sytner Group - Bentley Birmingham
Thank you very much for your compliments of Claire's attentive service , she will be delighted and we look forward to welcoming you back to our business, Kind regards Nick Hattersley, Bentley Birmingham.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.