Sytner Group - Bentley Edinburgh Opiniones 

72
TrustScore: 4.5 sobre 5

4,7

8 Whitehill Rd, EH15 3HR Edinburgh, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out... Ver más

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Valorada con 5 estrellas sobre 5

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience with Bentley Edinburgh. Very easy team to deal with Big thanks to Paul and Craig for making everything smooth and straightforward. Deal was done quickly, exactly how I like i... Ver más

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Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

72 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(72)

11.844 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

First class service by all the team

First class service by all the team
Particularly Paul Paxton

27 de febrero de 2025
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Edwards, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

Fantastic service

The team at Bentley Edinburgh went above and beyond to make my car purchase as quick and easy as possible. Great people delivering excellent service, thank you all!

21 de febrero de 2025
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Chapman, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

Fantastic Bentley Dealership

Fantastic experience from start to finish. This was a remote purchase for me. Great communication throughout this transaction. I dealt with Paul who was focused on customer care and delivered above and beyond. Upon collection the whole team were amazing with my two children and very tolerant! I would highly recommend their services to everyone.

7 de noviembre de 2024
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Thank you for your 5 star review and comments about the team. We really appreciate your feedback and look forward to welcoming you back again soon. We hope you enjoy your new car! Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

Very pleased with my whole experience…

Very pleased with my whole experience on my recent purchase of my Bentley GTCV8,Paul was my first contact which was a positive experience,Paul then had annual holiday so passed the baton onto Brian his colleague,whom I can only describe as exceptional in his handling of the test drive and day to day contact up until the delivery on my drive and post sales contact,I would highly recommend Bentley Edinburgh if your interested in buying a Bentley……

19 de julio de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr McAlpine, Thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Team Bentley Birmingham

Valorada con 1 estrellas sobre 5

Dishonest & Appalling Service

Bought a brand new vehicle from them which has various workmanship faults and which also broke down within 10 days. Rejected vehicle, rejection was accepted verbally but they dragged the process out and have suggested they are taking legal advice about the rejection, nearly two weeks after they physically took the vehicle back. Absolutely shocking service. Suspect this may end up going legal. Appalling from a main dealer.

4 de junio de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Thank you for your feedback. Your situation is being dealt with directly by our Head of Business, Dominic Bell, who is in contact with you. Kind Regards Bentley Edinburgh

Valorada con 5 estrellas sobre 5

My Bentley was in for a routine service

My Bentley was in for a routine service. The staff are very good. Phone calls before and after my visit. I was given a drive in a new ; door Bentley while mine was in


First class service as is the case each time I visit

21 de junio de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Sir Peter, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

Another positive review from our perspective

This is the second Continental GT we have purchased from Bentley Edinburgh. As before, the service and attention that we received was second to none. Paul and Craig kept in contact with us the whole time prior to the pick up and were very hospitable to us when we collected the vehicle on a Saturday. Paul particularly going above and beyond in his customer service.
Their sales approach is great, as you do not feel under pressure to buy (which I like and makes me feel comfortable).
To confirm what we wrote last year, we would recommend Bentley Edinburgh to anyone who is looking for either their first, second or fifth Bentley!

18 de mayo de 2024
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Amber, Thank you for taking the time to leave such a fantastic review. We really appreciate your feedback and will ensure Paul and the team receive a copy of your feedback. Thank you for your continued loyalty. Kind Regards Dominic Bell Head of Business

Valorada con 5 estrellas sobre 5

The staff make you welcome and always…

The staff make you welcome and always remember who you are with a smile
Well done.

2 de abril de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Wright, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

First class service and communication…

First class service and communication right from my initial contact with them.
I never felt over pressured to buy.
Paul Paxton the salesman I dealt with had a full understanding of exactly what I was looking for and promptly fulfilled my wishes.
Couldn’t recommend them highly enough.

10 de abril de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Bennett, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

Amazing service

Bentley Edinburgh staff all made me feel special.
They looked after me all through the sale of the car.
Brian and Chris were absolutely amazing.

23 de marzo de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Dr Jaffri, Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

First Class Hospitality & Service

The hospitality and service provided by the Edinburgh team was first class. Alison and Brian to name just two were as always very helpful and attentive to ensure both my car and I had a five star service! The GT needed a couple of tyres and a minor repair. I was offered breakfast and lunch whilst I worked on my laptop in their showroom.

15 de febrero de 2024
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Clive, thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Dominic Bell Head of Business

Valorada con 5 estrellas sobre 5

Changing to Bentley

I visited Bentley Edinburgh with an open mind having been an Aston Martin Driver, owning many cars over the last 18 years. The team were most helpdul and I decided to change my Brand choice to a Bentley Continental GT Azure the following day.

5 de enero de 2024
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Thank you for your 5 star review and comments. We are delighted to welcome you to the Bentley Brand! Kind Regards Team Edinburgh

Valorada con 5 estrellas sobre 5

I dealt with Paul at Edinburgh and…

I dealt with Paul at Edinburgh and bought a Bentley GTC a couple of months ago, great deal, excellent service and overall a great experience . So I bought another last week, a new Flying Spur, Paul from start to finish, was again excellent and nothing was too much trouble, cars of course speak for themselves, overall very pleasant and professional buying experience

20 de diciembre de 2023
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Rood Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

A first class team

A first class team. Thank you.

7 de diciembre de 2023
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Inglis, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Valorada con 5 estrellas sobre 5

Have just bought my 3rd Bentley

Have just bought my 3rd Bentley from Bentley Edinburgh. What an incredible experience, Paul, Amanda and all of the Team under the Leadership of Chris is one that makes you feel party of the Bentley family. I could not imagine better service is possible. Highly recommended.

1 de diciembre de 2023
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Thank you for your 5 star review and comments. Kind Regards Team Bentley Edinburgh

Valorada con 5 estrellas sobre 5

From first contact

From first contact, despite Paul falling ill during our negotiations, the service was seamless. A great team effort, not to mention the most accurate and informative video of a car I’ve seen anywhere in the market. The warm welcome received on turning up at the showroom and being made aware of all my funding and insurance options inspired confidence. Paul, Brian, Craig and Chris are truly professional and clearly take pride in providing a customer experience worthy of the Bentley marque. - bravo!

9 de noviembre de 2023
Opinión espontánea
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Mr Fyffe, Thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Dominic Bell Head of Business

Valorada con 5 estrellas sobre 5

smooth easy transaction with great…

smooth easy transaction with great communication at all times

30 de octubre de 2023
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Simon, Thank you for your 5 star review and comments. Kind Regards Dominic Bell Head of Business

Valorada con 5 estrellas sobre 5

Good and honest service all the way…

Good and honest service all the way through the sale process

4 de octubre de 2023
Logotipo de Sytner Group - Bentley Edinburgh

Respuesta de Sytner Group - Bentley Edinburgh

Dear Paul, Thank you for your 5 star review and comments. Kind Regards Bentley Edinburgh

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