Sytner Group - Bentley Manchester Opiniones 

382
TrustScore: 4.5 sobre 5

4,6

Mobberley Rd, WA16 8GT Knutsford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We went to Bentley Manchester looking for a second hand Bentyga. We were introduced to Pamela Boyd who royally looked after us. Pamela’s technical knowledge and her way of explaining everything in lay... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Pamela and the team at Sytner Manchester were an absolute delight to deal with, five-star service from start to finish! Extremely professional, welcoming and attentive throughout. The whole exper... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was greeted at reception and offered a drink. i was then introduced to Keaton the manager dealing with my car. The car was serviced and the stop start fault rectified. There was however another fau... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm bewitched by Bentleys. We are on our 4th & we absolutely adore them. The craftmanship of the interiors, the beauty and power of the exteriors; the growl of a GTC engine. But equal to all of... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

382 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(382)

12.243 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service and work…

Excellent customer service and work completed on time and to a great standard

1 de marzo de 2024
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Afternoon Mr Mitchell , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Many thanks to Jan at Bentley…

Many thanks to Jan at Bentley Manchester. Superb advice and support as he took us through the journey of buying our new Bentley. We are delighted!

30 de enero de 2024
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Margaret , We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.

Valorada con 5 estrellas sobre 5

Confidence in my car after an excellent service.

A truly great team of professionals with very high standards. Well done and thank you!

19 de enero de 2024
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Peter, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.

Valorada con 5 estrellas sobre 5

Had a couple teething problems after…Maclaren 720s four year service

Had a couple teething problems after service on a Maclaren 720s but service manager sorted for a technician to come to my home address a day later
Andy head technician called a massive thank to him. Very punctual and sorted the problem out straight away he was very polite it’s down to him that I will give your team ten out ten
Very happy to recommend to everybody

20 de noviembre de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Steven, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester.

Valorada con 1 estrellas sobre 5

Had several services and MOT’s carried…

Had several services and MOT’s carried out at Bentley Manchester and been relatively satisfied.Sadly my car had corrosion bodywork repairs carried out here last year and the problems returned within 10 months and less than 800?miles yet Bentley Manchester refused to rectify this unless it was at my expense.To charge over 5k for 2 rear quarters to be blown in (not replaced or stripped back) and not back up their work is an absolute insult.I would strongly recommend looking elsewhere for any paintwork as any future problems will not be guaranteed! My car is currently being stripped in a bodyshop,looking into what work has actually been carried out on these panels which I will forward to Sikkens.I will post findings on McLaren life in due course

7 de noviembre de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Hello Simon, We are sorry that your McLaren has suffered some corrosion and that your car is now out of Warranty due to its age which is the reason that any repair cost would now be your responsibility. The team here remain committed to assisting you in the future with all service related matters. Regards, Team Manchester

Valorada con 5 estrellas sobre 5

Great service with very good…

Great service with very good communication.

16 de octubre de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Michelle, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Afternoon Keith , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

POSITIVE EXPERIENCE

Sometimes there's a little hiccup when dealing with a business. In these instances, it is the way the business deals with it that defines the outcome of the customer experience. This was one of those times, where a miscommunication threatened to leave me with a sour taste in my mouth. However, the service manager stepped up and went beyond the call of duty to resolve the error, at some considerable financial cost to the company. That restored my dented faith in Sytner Manchester and I'll be using them again in the future.

6 de octubre de 2023
Opinión espontánea
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Afternoon , We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Head and shoulders above other main dealer service departments.

28 de septiembre de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Dear Mr Norton, Thank you for your 5 star review and comments. Kind Regards Team Manchester

Valorada con 4 estrellas sobre 5

Josh was very informative and patient

Josh was very informative and patient. They listened to my needs and tried to deliver. The process was fairly easy despite a couple of complications (our doing). The period from order to delivery was impressive. I was a little surprised that delivery was not done via a trailer! However, the whole experience has been good.

29 de agosto de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Paul, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 4 estrellas sobre 5

Good service

Came and picked the vehicle up from me which was very convenient

28 de agosto de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Dear Mr Leigh, Thank you for your review and comments. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Steve in Rolls Royce service is…

Steve in Rolls Royce service is exceptional. Attention to detail and nothing too much trouble
Well done again!

28 de agosto de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Dear Mr Amphlett, Thank you for your 5 star review and comments. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

World class service

Excellent service all round

Jan in sales. Matt/Jack in service

These guys know what they’re doing and go above and beyond for their clients.

I would highly recommend.

Cheers Team Bentley

28 de julio de 2023
Opinión espontánea
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Excellent customer service

The service was excellent from listening to requirements and providing great advice

15 de agosto de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning, We're delighted to read your kind words about Bentley Manchester Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Ask for Leigh Taylor when booking …

I always get dealt with by Leigh Taylor who’s attention to detail is second to none and always ensures your experience is a pleasure (besides the costs which come with owning a McLaren!)
Obviously you can go to specialists for the same service but I come here because of Leigh. Very happy

27 de julio de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Morning Ian, We're delighted to read your kind words about Team Manchester. Thank you for your feedback and great star rating. If there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Wonderful organisation with top class…

Bentley Manchester Ltd
(A delightful company with top class customer services).

Recently I had reminder from it's service department for my Bentley Bentayga.
It was smooth operation from booking to receiving it back after service. Thanks to service manager Mathew Williams 🙏
Jan Cassy (sales Executive) is a true gentleman to whom we have trusted to supply us with Bentleys over 20 years.👍

We also buy Range Rovers from another Sytner Group company known as,
Guy Salmon Land rover and Jaguar dealership in Stockport in the leadership of Charls Crosly with similar customer services.
In our experience Sytner Group is on a next level for customer satisfaction in car dealership.👌

14 de julio de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Good Afternoon Mohammad, We're delighted to read your kind words about Bentley Manchester. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards Team Manchester

Valorada con 5 estrellas sobre 5

Delighted. Thank you Jan

I needed assistance in having pads fitted and car prepared for Saturday morning. Spoke to Jan in sales and he and the service team had the car ready in record time for Saturday am pickup. Came with complimentary chocolates. Thank you team. Highly recommended. Mark

12 de julio de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Hello, we are very sorry to hear about your dissatisfaction. Our Managing Director Jon Crossley would be very happy to discuss your experience and establish a way that we can regain your confidence in dealing with our team. We look forward to that opportunity. Regards, Team Manchester

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent professional, competent service received, the staff are very friendly and welcoming.

10 de julio de 2023
Logotipo de Sytner Group - Bentley Manchester

Respuesta de Sytner Group - Bentley Manchester

Dear Debra Thank you for your 5 star review and comments. Kind Regards Team Manchester

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