Went to pick up my dream car today all thanks to Matt Cull from Northampton Sytner Group. Helped me find and purchase my perfect car customer service was amazing and couldn’t do enough for me very hap... Ver más
Localización
Cambiar localizaciónRiverside Business Park,Carousel Way, NN3 9HG Northampton, GB
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Consulta las opiniones de los clientes
I was at the dealer for an MOT. Service was prompt and polite. It was a safe atmosphere regarding Covid. My only complaint is that I asked that an exhaust noise be investigated. When I received the ca... Ver más
La empresa ha respondido
A pleasant and comfortable showroom environment. But more importantly, a smooth transaction conducted by a Sales Executive with very able assistance from the site Business Manager. The sales Executi... Ver más
La empresa ha respondido
Very pleased with the service but just took too long had it all day and still don't know whether they sorted a few niggles out.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Riverside Business Park,Carousel Way, NN3 9HG, Northampton, Reino Unido
- 01604 946289
4,4
Excelente
10 opiniones
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Went to pick up my dream car today all…
Went to pick up my dream car today all thanks to Matt Cull from Northampton Sytner Group. Helped me find and purchase my perfect car customer service was amazing and couldn’t do enough for me very happy.
2 de septiembre de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Dan and Ollie
Dan and Ollie was completely helpful throughout the process of me buying a car. They were very understanding and helpful for what I required and what I did not. They couldn't have been more helpful. Thank you for all your help 😁
14 de noviembre de 2024
Opinión espontánea
Respuesta de Sytner Group - smart of Northampton
Thank you for taking the time to leave such a positive review, Eamon. We are delighted to hear that Dan and Ollie provided you with excellent service during your car buying process. Our team always strives to understand and meet our customers' needs, and we are glad to hear that they were able to do so for you. We appreciate your kind words and thank you for choosing us! We hope you enjoy your new car. Kind regards, Steve Lyons, Head of Business
Sytner Select Northampton have two…
Sytner Select Northampton have two lovely ladies that do what they promise and respond promptly. Nadia and Tayler (I hope that’s spelt correctly) are friendly and positive adding to the good service I had buying my car.
4 de octubre de 2024
Opinión espontánea
Respuesta de Sytner Group - smart of Northampton
Thank you for taking the time to leave such a positive review, Ray. We are delighted to hear that Nadia and Tayler provided you with excellent service and were able to meet your expectations. We will be sure to pass on your kind words to them. It was a pleasure to have you as a customer and we hope you are enjoying your new car. Thank you for choosing Sytner Select Northampton.
work done quickly and we were informed…
work done quickly and we were informed as the day went on
17 de septiembre de 2023
Respuesta de Sytner Group - smart of Northampton
Hello Mr Peel, Thank you for sharing your fabulous 5* rating and review for the team here at Smart of Northampton, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Steve Lyons - Head of Business
Fast response to issue
Recently had an issue with my car which was out of warranty, however Matthew Kidd and his colleagues at the Sytner Group pulled out all of the stops to get it sorted.
Thank you Matthew 😊
31 de mayo de 2023
Opinión espontánea
Respuesta de Sytner Group - smart of Northampton
Thank you for your kind words Noel. We are delighted to hear that Matthew and the team here at Sytner Group were able to help you out with your car issue. We strive to provide the best customer service possible and it's great to hear that we have achieved this. We hope that you will continue to be a satisfied customer of Smart of Northampton and that you will recommend us to your friends and family. Thank you again for your review. Best regards, Steve Lyons - Head of Business
Volvo Car Purchase
A pleasant and comfortable showroom environment. But more importantly, a smooth transaction conducted by a Sales Executive with very able assistance from the site Business Manager. The sales Executive was personable, very professional and had a thorough knowledge of Volvo business and the vehicle in question. Added bonus was prompt home delivery some 50 miles distant. Outstanding!
25 de noviembre de 2022
Respuesta de Sytner Group - smart of Northampton
Hello David, Thank you for sharing your fabulous 5* review, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again in the not too distant future. Best regards, Steve Lyons - Head of Business
Great customer service
Great customer service, wealth of knowledge, kept us updated at every point and very willing to help if changes needed to be made. I have to say Andrew Woodhouse has been a pleasure to work with and will definitely be recommended family and friends to buy their next Range Rover from this showroom.
18 de noviembre de 2022
Opinión espontánea
Respuesta de Sytner Group - smart of Northampton
Hello Farid, Thank you for your wonderful feedback, but I think it relates to our Jaguar Land Rover business in Northampton. However, I will of course share your lovely comments with both Andrew and their Head of Business. Warmest regards, Nicola Lee - Customer Experience Manager
Very pleased with the service but just…
Very pleased with the service but just took too long had it all day and still don't know whether they sorted a few niggles out.
9 de diciembre de 2021
Respuesta de Sytner Group - smart of Northampton
Good morning Roy, Thank you for posting your 4* rating for the team, it is appreciated. I have noted your comments about the length of time taken and have shared it with my Aftersales Management Team for discussion at our departmental meeting this afternoon. Thank you for bringing it to my attention. Best regards, Steve Lyons - Head of Business
I was at the dealer for an MOT
I was at the dealer for an MOT. Service was prompt and polite. It was a safe atmosphere regarding Covid. My only complaint is that I asked that an exhaust noise be investigated. When I received the car I asked if the problem had been looked at and the reply was everything was looked at. However, the noise is still present so I will have to go back. I don’t think that the message had been relayed to the mechanic.
9 de diciembre de 2021
Respuesta de Sytner Group - smart of Northampton
Hello Jo, Thank you so much for posting your review, we appreciate and value ALL feedback. I am pleased to hear that you felt safe during your visit and that our Covid safety measurements didn't impact too much on the overall experience. However, I am disappointed to learn that we failed to investigate the noise coming from your exhaust and I personally apologise for that. If you would be kind enough to forward your preferred contact details to me, I will ensure that a member of our Aftersales Team contacts you without delay in order to arrange corrective action. Best regards, Alex Magee - Assistant Service Manager - alexmagee@sytner.co.uk
Expediently executed in quick time.
1 de diciembre de 2021
Respuesta de Sytner Group - smart of Northampton
Good morning Mr Gorton, Thank you so much for posting such a complimentary review for the team, it is appreciated. Looking forward to being of continued assistance in the future. Best regards, Steve Lyons - Head of Business
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