Sytner Group - Sytner Jaguar Coventry Opiniones 

537
TrustScore: 4.5 sobre 5

4,7

Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I always use Sytner Jaguar Coventry for my car, and have just had work done there, and as usual it was truly great. Johnathon Woods was again very welcoming and helpful towards me and my requirements,... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car was collected by Terry at the time I was expecting, a friendly and professional collection. The service was carried out as expected, and I was video called with details of tyre and brake wear e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quick efficient service at reception area to book car in. Taken to a work and coffee area where complimentary drinks and snacks were available. Plenty of tables to work from in a comfortable environme... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

  • Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, Reino Unido

  • 024 7667 2999

4,7

Excelente

TrustScore: 4.5 sobre 5

537 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(537)

12.524 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Customer First

Pre call to discuss appointmentand to let me know who would be looking after me, friendly reception, regular updates from service and service complete quickly

23 de diciembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mrs Mcenery, thank you for the 5-star review and feedback. We look forward to seeing you again in the future. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Everyone welcoming

Everyone welcoming, friendly and helpful. Thank you

20 de diciembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Ms Coombs, thank you so much for your five-star review and feedback. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Great buying experience

The salesman Anthony took my requirements by email and came back to me with the ideal match, which was bought and handed over within a week. Great experience!

21 de diciembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Ross, thank you so much for your five-star review and feedback. I will be sure to pass it on to Anthony. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Excellent service I'm very happy with…

Excellent service I'm very happy with who did my car

14 de diciembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Nilu, thank you so much for your five-star review, and very kind feedback. Kindest regards, Oliver Mann, Head of Business – Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Very helpful staff who gave great…

Very helpful staff who gave great service. Very comprehensive report on the state of my vehicle - an ancient S type Jaguar which I purchased new from Guy Salmon in 2004. Previously I had bought two S-types and traded the last one in for the diesel version. Over all those years I have always had great service.

25 de noviembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good afternoon Mr Jenks, thank you for your five-star rating and feedback, I am very happy to hear we are continuing to deliver a great service and look forward to seeing you again in the future. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 1 estrellas sobre 5

ordered ipace now ignored

ordered ipace in july for supposed delivery on the 5th december which is in 5 days time. took my deposit and ive not heard anything from them since. emailed ryan and sales manager and not even had an acknowledgment of my emails. i spend over £60,000 and this is how im treated. Are they selling that many they cant spend a minute to contact me. Terrible service.

30 de noviembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good afternoon Warren, Thank you for your feedback. I am aware that you have been in conversation with our Head of Sales, and we have taken your feedback on board. Kind regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

I can honestly say I had nothing but a…

I can honestly say I had nothing but a good experience buying our new jaguar I pace. Whilst the wait was long, it wasn't too bad considering the difficulties experienced in obtaining components worldwide, it was a smooth transition, walked us through every stage. Anthony our sales person was extremely helpful and patient and still is with the many questions I'm asking post collection of my beautiful car. Well done!

28 de noviembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mrs Blakemore, thank you so much for your five star review and feedback. It is very much appreciated by the whole team here at Jaguar Coventry and I will pass on your kind words to Andrew. Kindest regards, Oliver Mann, Head of Business.

Valorada con 1 estrellas sobre 5

Ongoing issue with my Jaguar XJ

I have had an ongoing issue with my Jaguar XJ starting up after being left unused for up to two weeks.
I reported this issue to Styner Jaguar Coventry at my annual service in November 2021 and no fault was found, I had further problems this January, and it was checked over again
I was advised that the problem could be that the battery is losing charge and to leave it on a trickle charge if I am not using it on a regular basis!
The vehicle was still within the manufacturer's warranty then.
In November this year the battery warning light has come on I have been on two long runs but still having problems starting it.
I have been advised today that the battery could be checked and charged up if required or replaced at a cost as I did not renew the warranty.
My argument is how can a battery need replacing after just over three years and if the battery was checked in January why was it not replaced then?
I have a service due but after today's experience I would not be using Styner Jaguar Coventry again.

23 de noviembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mr Bassi, Thank you for taking the time to share your feedback from your recent visit to our service department. We are saddened to hear that you have lost confidence in the JLR brand and hope that you may reconsider. Kind regards. Craig Bales, Service Manager, Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Fantastic look after Michelle she's…

Fantastic look after Michelle she's great

15 de octubre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good Afternoon Nawaz, I’m delighted to read your kind words about Michelle and thank you for your star rating, kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Sytner handled our repairs well

Sytner did everthing they could to ensure the repair of a major failure of our engine was as stress free as possible. They carried out all communications with our breakdown insurer, Jaguar and our extended warranty supplier to progress this repair as efficiently as possible and ensure we had alternative transport. When ownership of the repair was challenged (was it warranty or Jaguar) they tried to make this as stress free as possible until it was resolved. Although we were disappointed that this was not handled internally between Jaguar and the warranty supplier, Sytner did everything they could to expedite the repairs.

14 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Janet, thank you for your 5 star review and very kind words, we will always endeavour to make your experience with us as smooth and stress free as possible. Kind regards Oliver Mann, Head of Business

Valorada con 5 estrellas sobre 5

First class service

Great experience with the team at Sytner Coventry. Easy booking process, great communication from Claire and all aspects dealt with very professionally

26 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mr Mailey, thank you so much for your very kind feedback. I will be sure to pass it on to Claire and the team. Kind regards Oliver Mann, Head of Business

Valorada con 5 estrellas sobre 5

Did what was expected.

They did what expected. Collected the car, service and MOT carried out and delivered the car back. Just what I expected.

It was great that they have re introduced car collections. They were the last big car company to do this.

22 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Ian, thank you so much for your five star review, and very kind feedback. Kindest regards, Oliver Mann, Head of Business

Valorada con 4 estrellas sobre 5

Didn’t feel I had that personnel…

Didn’t feel I had that personnel service , had to ask questions rather than be informed. Not over the moon I must say.

20 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Hello Mr Smart, and thank you so much for your feedback. I am sorry to hear this. If you would like to discuss this further, please do not hesitate to contact Gary Slater (Head of Sales). We are always looking to improve our customer experience, so would be happy for more details from yourself. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Service Team were superb and best Ive…

Service Team were superb and best Ive had in all of the time Ive had a car

Attentive Informative and helpful in every aspect

THANK YOU for excellent customer service

14 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good afternoon Mr Clements, and thank you for your very kind words about our service team. I have read these comments out to them this morning and they are all delighted and grateful. Kind regards Oliver Mann, Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Friendly and pleasing experience.

Guy Salmon staff could not have been more helpful and anxious to do the work we required. Friendly and chatty so it felt like an individual experience for us.

14 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good afternoon Mr Nixon, and thank you so much for your very kind feedback. I will be sure to pass this onto our team. Have a great weekend. Kind regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

Yep, All Good!

Yes all good. They did what they say they would did, car came back clean. Nothing amiss. All good.

6 de septiembre de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mrs Pickering, and thank you so much for your very kind feedback. To hear that we achieved your expectations is music to our ears. Kindest regards, Oliver Mann, Head of Business

Valorada con 5 estrellas sobre 5

Faultless Service

As always, a Professional, Knowledgable and Friendly service. The whole experience was faultless. Highly recommended.

1 de septiembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good Morning Mr Lambert, and thank you so much for your five star review and kind feedback about the team. We very much appreciate this and will strive to continue to deliver this customer service to you on future visits. Kindest Regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

The ongoing world shortage of ‘chips’

The ongoing world shortage of ‘chips’( slang) has tried everybody’s patience and has created the delay in the delivery of my new E Pace. Kevin Scott has kept me totally informed at every twist @nd turn,and there have been a few of those. Unprecedented times.

30 de agosto de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good morning Mr Rowdon, and thank you so much for taking the time to leave us this feedback. Yes we are all in agreement that it has not been a nice challenge, however to hear that you have now taken delivery of your beautiful new Jaguar E Pace is music to our ears. I will be sure to share this feedback with Kevin too. Kindest regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

I picked my I Pace up this week and couldn’t be happier with it. They

I picked my I Pace up this week and couldn’t be happier with it. The service from Anthony was fantastic and his after service has been fantastic too. I couldn’t recommend them more.

27 de agosto de 2022
Opinión espontánea
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good Morning Mr Feeney, and thank you for taking the time to share your kind feedback about Anthony with us. To hear that you are enjoying your beautiful new Jaguar I PACE fills us with so much joy. Kindest Regards, Oliver Mann, Head of Business - Sytner Jaguar Coventry.

Valorada con 5 estrellas sobre 5

The service was excellent

The service was excellent, Claire was friendly and knowledgeable. I was impressed with the video of the tasks undertaken and the valeting of my car inside and outside. Many thanks!

24 de agosto de 2022
Logotipo de Sytner Group - Sytner Jaguar Coventry

Respuesta de Sytner Group - Sytner Jaguar Coventry

Good Afternoon John and thank you for taking the time to leave us such positive feedback. I will be sure to pass on your very kind comments to Claire. Kindest Regards, Oliver Mann , Head of Business - Sytner Jaguar Coventry.

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