A great team, great experience all around. Some discerning news for my car came of my visit, though Kelly and Jack advised me in the most passionate and thoughtful of ways. Would 100% recommend Sytner... Ver más
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Consulta las opiniones de los clientes
We had an excellent experience, we were kept well informed throughout the process the customer service from Imran was brilliant! I would also like to thank the sales man that gave little man some bi... Ver más
The staff were really friendly and helpful - professional and polite from start to finish. Kept me informed every step of the way and were quite accommodating and they were also very hospitable offeri... Ver más
I requested forx seasonal health check alongside, service & diesel additive. I didnt notice adblue topped up. Diesel additive was left on the passenger seat no information whatso ever. I also noticed... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- también en la categoría
- Concesionario de automóviles usados
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Bath Road, SL6 0BW, Maidenhead, Reino Unido
- 01628 680300
4,5
Excelente
558 opiniones
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Perfect coordination from staff side…
Perfect coordination from staff side and excellent customer service!
5 de octubre de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Unprofessional
I requested forx seasonal health check alongside, service & diesel additive. I didnt notice adblue topped up. Diesel additive was left on the passenger seat no information whatso ever. I also noticed some scratches on the vehicel
3 de octubre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Viswa, thank you for sharing your feedback. We apologise for the oversight regarding the AdBlue top-up and the lack of information about the diesel additive. We appreciate you bringing the scratches on your vehicle to our attention. Your comments are important to us, we take all of our customer complaints very seriously, and we regret any inconvenience caused during your visit. We strive to provide clear communication and excellent service and are sorry that we did not meet your expectations on this occasion. A member of our service team will be in touch . Kind regards
Great place
The staff were really friendly and helpful - professional and polite from start to finish. Kept me informed every step of the way and were quite accommodating and they were also very hospitable offering drinks and snacks while I waited. I would definitely recommend this place - especially Kelly
1 de octubre de 2026
Opinión espontánea
A great experience
A great team, great experience all around. Some discerning news for my car came of my visit, though Kelly and Jack advised me in the most passionate and thoughtful of ways. Would 100% recommend Sytner Maidenhead over any other BMW garage in the region for this.
30 de septiembre de 2026
Opinión espontánea
Polite
Polite. Make you feel welcome offering coffee. Efficient.
29 de septiembre de 2026
Opinión espontánea
We had an excellent experience
We had an excellent experience, we were kept well informed throughout the process the customer service from Imran was brilliant! I would also like to thank the sales man that gave little man some biscuits he was asking about you all the way home ! 😊
I highly recommended this branch!
28 de septiembre de 2026
Opinión espontánea
Another great customer experience
Another great customer experience and the heart of that came fron Kelly Lines, extremely excellent service provided, keeping me up-to-date with a smile.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Nab, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that Kelly provided you with excellent service and kept you informed throughout, all with a smile. It’s always our aim to offer a top-notch experience, and your kind words truly mean a lot to the whole team here at Sytner Maidenhead BMW. We look forward to welcoming you back in the future and hope every visit is just as positive. Best wishes, The Sytner Maidenhead BMW Team
Service booking online
Car booking on line was easy.
When I phoned prior to dropping vehicle. They changed the service price. Eventually speaking to them they reduced the price, although not the same as on line.
Day of the service dropped car off for a wait whilst done option.
Even though it was a simple brake fluid service and I was there 0830hrs and ther was only 1 customer before me they did not return my car till 1215 and the only interaction with a service advisor was at 1130 to say the vehicle was going to be late returning to me.
Not very happy.
Other customers who came after me for a similar service on their car had theirs returned before mine.
18 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Jak, thank you for your feedback. We apologise for the inconvenience caused by the delay and the variation in service pricing. We appreciate you bringing this to our attention and understand how frustrating it must have been to wait so long with limited communication. We strive to provide clear and timely updates, so it is disappointing to hear we fell short in this instance. Your comments are valuable and help us improve the experience for all our customers.
Great customer service all round.
Great customer service all round.
Kept updated personally and via watsap the whole time i was there.
Technicians and service contact took time to talk through things with me.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Jatinder, Thank you very much for sharing your positive experience with Sytner Maidenhead BMW. We are delighted to hear that you appreciated the personalised updates via WhatsApp and found our technicians and service team approachable and informative. It is always our aim to provide excellent customer service and ensure our customers feel well informed throughout their visit. Your kind words are greatly valued, and we look forward to welcoming you back in the future. Best regards, Sytner Maidenhead BMW Team
Very Nice staffs and comfortable…
Very Nice staffs and comfortable waiting area with offering of drinks and snacks.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear John, Thank you very much for your kind words. We are delighted to hear you found our team friendly and the waiting area comfortable, with the refreshments adding to your experience. It’s always our aim to provide a welcoming and pleasant environment for all our guests. Your positive feedback truly means a lot to us and encourages the entire team to continue delivering excellent service. We look forward to welcoming you back to Sytner Maidenhead BMW soon. Best wishes, The Sytner Maidenhead BMW Team
Couldn't get a price, so we bought elsewhere
A very average sales experience. We were given a test ride and the sales rep sat down to build a configuration - all good.
I asked the rep how much it would cost me and he said he couldn't give me the final amount until he knew I was going to buy. How do you make a purchase decision without knowing how much it's going to cost?
I tried asking again and the rep reiterated that he couldn't talk to his manager about cost unless he knew I was buying.
It has been 10 days since and we're yet to receive a follow-up call or email. This is Sales 101 - you lose contact and you lose the customer.
Anyway, we've placed our order with Hedin BMW in Woolwich, who gave us an offer we couldn't refuse, an earlier delivery timeline, and a 5-star customer experience.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Shyam, Thank you for sharing your feedback. We sincerely apologise that your experience did not meet expectations, particularly regarding the pricing information and lack of follow-up. We appreciate how important transparency and communication are when making such a significant decision. It is disappointing to hear we fell short in these areas. Your comments will certainly be taken on board to improve our customer service. We wish you all the best with your new BMW from Hedin Woolwich. Kind regards, Sytner Maidenhead BMW
simple to book and explained ever step
3 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Thank you very much, Indy, for your kind words. We’re delighted to hear that you found the booking process straightforward and appreciated the clear explanations provided at every stage. It is always our aim to make things as simple and transparent as possible for our customers. Your positive feedback means a great deal to the whole team here at Sytner Maidenhead BMW. We look forward to welcoming you back in the future. Have a wonderful day!
Sytner Service
No issue kept informed all the way efficient and polite service
3 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Arvinder, Thank you very much for your fantastic five-star review. We are delighted to hear that you experienced efficient and polite service throughout your visit and that you were kept informed every step of the way. It is always our aim to provide a smooth and transparent process for our customers. Your kind words mean a great deal to the entire team at Sytner Maidenhead BMW. We very much appreciate your support and look forward to assisting you again in the future. Best regards, The Sytner Maidenhead BMW Team
Very helpful and polite
Very helpful and polite. I went in with flat tyre that was replaced the next day and they also fitted in my service and MOT that was booked for a week ahead.
Kelly ket me informed of the progress during the day.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Bernice, Thank you very much for your kind words. We are delighted to hear that our team was able to assist you promptly with your flat tyre, as well as accommodate your service and MOT at such short notice. It’s wonderful to know that Kelly kept you informed throughout the day, ensuring a smooth and stress-free experience. We truly appreciate your feedback and look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
New BMW X3
Purchased a new X3 M50 and the sale was presided over by Jeremy who was great, paperwork was quick and easy to complete.
The car arrived on time and the handover went smoothly.
Thank you Sytner BMW Maidenhead...
1 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Matthew, Thank you very much for your kind words and for choosing Sytner Maidenhead BMW. We are delighted to hear that Jeremy provided excellent service and that the paperwork and handover process were smooth and straightforward. It’s wonderful to know your new X3 M50 arrived on time and met your expectations. We truly appreciate your feedback and hope you enjoy many fantastic journeys in your new vehicle. Best wishes from all of us at Sytner BMW Maidenhead.
The service representative provided…
The service representative provided excellent advice on the service required which was condition based.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that our service representative was able to provide you with clear and helpful advice based on the condition of your BMW. It is always our aim to ensure that customers feel well-informed and confident in the service provided. Your feedback is greatly appreciated and motivates our team to maintain high standards. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Kind regards, The Sytner Maidenhead BMW Team
Kevin was very helpful and professional…
Kevin was very helpful and professional thoughout the whole process.
29 de agosto de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience. We're delighted to hear that Kevin was both helpful and professional throughout your entire process. Ensuring our customers feel supported and valued is extremely important to us. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Kind regards, The Sytner Maidenhead BMW Team
My car was ready to be received by the service department.
My car was ready with the to be received, the service, hospitality and letting me know that my front tyres needed replacing.
Great service from Imran.
Thank you Sytner.
26 de agosto de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Lekh, Thank you very much for your kind words and positive feedback. We are delighted to hear that Imran and the team provided excellent service and hospitality during your visit. It’s important to us that we keep you informed about your vehicle’s needs, so we are pleased this was helpful. We truly appreciate your thanks and look forward to welcoming you back to Sytner Maidenhead BMW in the future. Kind regards, Sytner Maidenhead BMW Team
I can sum up my experience in 1 word
I can sum up my experience in 1 word . Imran service manager .
15 years I’ve been going there going past other BMW dealerships with a 150 mile round trip every
26 de agosto de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
Dear Mr Cook, Thank you ever so much for your kind words and ongoing loyalty over the past 15 years. We are absolutely delighted to hear that Imran, our service manager, has consistently provided you with such a positive experience, making the long journey well worth it. It’s always encouraging to know our team’s dedication is recognised and appreciated by valued customers like yourself. We truly value your continued support and look forward to welcoming you back at Sytner Maidenhead BMW for many years to come. Best wishes, The Sytner Maidenhead BMW Team
Terrible service
Terrible service. I would not trust BMW Sytner Maidenhead - avoid this dealership! They incorrectly diagnosed my husbands car - which would have cost hundreds to fix. Thank fully we have a trustworthy, reliable mechanic who set us straight. They’ve done it to my car in the past too. When trying to get a part from them had to go back three times to get it- first they ordered and said it hadn’t been delivered , then they ordered and then lost it and then didn’t call to let me know it had arrived . Shoddy service and untrustworthy diagnostics .AVOID
26 de agosto de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Maidenhead BMW
We are sorry to hear about your disappointing experience at Sytner Maidenhead BMW. We appreciate all feedback as it helps us improve our service standards. Please be assured that we take all concerns regarding diagnostics and parts very seriously. We strive to provide reliable and trustworthy service to all our customers. Should you wish to discuss your experience further, please do not hesitate to get in touch. Thank you for sharing your thoughts.
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