Sytner Group - Sytner Newport MINI Opiniones 

318
TrustScore: 4.5 sobre 5

4,7

The Old Town Dock,Newport, NP20 2DS Gwent, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Sam looked after my sales needs from start to finish in a highly professional and friendly manner. He explained the process of purchasing my chosen car in detail and answered all of my questions. I ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can’t thank Dylan and Giuseppe at MINI Newport enough for all their help. From start to finish, they were both absolutely brilliant — incredibly patient, helpful and always happy to answer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Adam Horton Sytner Mini. I had a great experience working with this salesman. He was professional, knowledgeable, and very efficient throughout the entire process. He answered all my questions clear... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The sell was full throttle but the delivery and fault solving was appalling!! Had to leave the dealership with no satnav as they hadn’t bothered to activate it……after 2 months of trying to get them to... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

  • The Old Town Dock,Newport, NP20 2DS, Gwent, Reino Unido

  • 01633 241500

4,7

Excelente

TrustScore: 4.5 sobre 5

318 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(318)

12.524 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Buying a secondhand mini

The staff, particularly Miles and Jamie were helpful and pleasant.
Miles went out of his way to help me. A really good video sent to help me with some of the technology, and he talked me through everything concisely.
The telephone system and communication were not good. Reception staff didn’t seem to know how to put me through to the person I wanted to speak to, and sometimes didn’t recognise the names of the staff.
The car seems to be very good, only driven for a week so cannot tell yet, but it was what I was looking for.
Overall very pleased.

14 de julio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Rosiedog, thank you for your feedback, delighted to read that you car is currently exceeding all of your expectations. I am sorry to hear of the telephony issues and I will raise this today. Thank you for choosing Sytner Newport and we look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Great service always

Great service always, don’t rush you when deciding on what car to purchase, honest approach to everything and realistic prices. Good communication throughout and very happy with my car.
Thank you Tilly for all of your help.

9 de julio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Lucy, thank you for your 5-star review, delighted to read of your experience with Tilly and the team and hope your new MINI exceeds all of your expectations. We look forward to seeing you soon. Kind Regards, Richard Fellows, Head of Business

Valorada con 4 estrellas sobre 5

New vehicle purchase - MINI Newport

Great experience, great service at the Newport Mini branch - the staff were excellent, attentive, well informed and had a great sense of humour.

Would have given a full 5 stars but the group buyer did get our order wrong and we took a Step-tronic auto instead of the manual that we had ordered.

However they handled it very well, and we were given the option to test drive, wait for a replacement or take the auto. In the end after having driven it we took the auto and its been great to drive.

30 de junio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mike, thank you for your review. Sorry to hear with the mix up on the gearbox, but delighted you have tried it (they are great to drive!) and really appreciate the feedback on the team. We look forward to seeing you on your next visit. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Amazing service

James was super helpful throughout the whole process and I’ve been absolutely loving my mini ever since. Highly recommend!

26 de junio de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Fran, thank you for your 5 star review and great comments. We really appreciate you taking the time to let us know of your experience with James and we look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Brilliant Experience

Very happy with the whole experience, would highly recommend James to any future car purchasers!! Thank you, thank you

23 de junio de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mennahaf, thank you for your 5 star review and great comments, really appreciate the feedback. Thank you for choosing Sytner Newport and we look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Extremely Helpful

James was extremely helpful when I came looking for a new car. This was the 3rd time I had been looking for a new car and my first experience at your store and James was able to find me the perfect car.
He was extremely helpful and kept us up to date with information before we came to collect the car!

23 de junio de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Shaunna, thank you for your 5 star review, delighted to read the comments regarding James and I hope your new MINI is living up to all expectations! We look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Mini cooper review

Hi all,
We decided to have a new car for my wife, she chose a mini cooper with a certain spec, the sales person James found the right car for us, did all he could to transfer from another dealership very well completed, he was polite, friendly, full of useful information, patient & very professional, the commercial team the other James was also very professional, my only observation was that the ladies from commercial were a bit frosty on the day we signed all the documentation, I don't know if it was us or something had gone on in the showroom,
Regards
Alan

23 de junio de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Afternoon Mr Chorley, thank you for the 5 star review and great comments regarding James, thanks for the observations raised and I will speak to the team. We hope your wife enjoys her new MINI! Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

James was just fantastic

James was just fantastic. He got me the exact car I wanted, which wasnt easy. He was professional throughout the transition and always kept me updated. The car is just perfect love it!

23 de junio de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Afternoon Kim, thank you for your 5 star review and wonderful comments, really appreciate the feedback. We look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Professional and courteous sales team

Professional and courteous sales team, took time to understand my requirements and ensured I was getting the right vehicle for me. Clear purchasing process with a knowledgeable team.

21 de junio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Michael, thank you for your 5 star review. Delighted to read your comments on the way in which the team looked after you and appreciate you choosing Sytner Newport. We look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

The whole package!

From start to finish, James was fantastic. He was courteous and professional, yet friendly and approachable. The car I wanted was well researched, found and delivered to the showroom within a week. Number plates made and attached to the car. Nothing was too much trouble. Thank you. Everything was so easy.

5 de junio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good afternoon Karen, Thank you for taking the time to leave a 5* review. I am sure James will be delighted to hear these comments. Thank you for choosing Sytner Newport. Kind regards, Gareth Greening, Sales Manager

Valorada con 5 estrellas sobre 5

Great service at Sytner Mini Newport

Looking around for a new or ex demonstrator car and was delighted by the helpful attitude shown by Miles at Sytner Newport. Ended up buying a Special Edition MINI Boardwalk and couldn’t have been more pleased with the service provided by him.

2 de junio de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Hello Jenny, Thank you for the 5* review Miles will be delighted to hear the great comments. We look forward to seeing you in the future. Thank you for choosing Sytner Newport MINI. Kind Regards, Gareth Greening, Sales Manager

Valorada con 5 estrellas sobre 5

Mini Cooper S Convertible buying…

Mini Cooper S Convertible buying experience

Very good service from James Sharpe. Provided an excellent deal for my new Mini.

James has a very good ‘sales manner’ and create a very enjoyable buying experience.

Would definitely go back to James and Sytner for another Mini

10 de mayo de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Laurence, thank you for your review and 5 stars, really good to read of your experience with James. I am sure your new MINI will be living up to and exceeding all of your expectations and we look forward to seeing you on your next visit. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

As always excellent service and my…

As always excellent service and my tenth mini from Sytner Mini Newport. Miles Gordon helpful as always and makes a good coffee. Great guy. 👍

9 de mayo de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mr Ashby, thank you for your 5 star review of Miles and the team and hope your new MINI Number 10 is living up to all expectations. As always, thank you for choosing Sytner Newport and we look forward to seeing you soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. When picking up my new car the service was quick and efficient, all my questions answered in a very friendly atmosphere.

8 de mayo de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mr Jones, thank you for your review, great to read your comments on the collection of your new car, we look forward to seeing you soon, Kind Regard Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Excellent service from a fantastic team!

Picked up my new mini last week, the whole team at Sytner Newport were amazing from start to finish. A big thank you to Tilly Hamlett-Price who went above and beyond to make sure everything was spot on! A great experience even in difficult times. This is my fourth mini, and I will definitely be going back to Sytner Newport to purchase my fifth!

7 de mayo de 2021
Opinión espontánea
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Sarah, thank you for your 5 star review. Great to read the comments regarding Tilly and I am sure she will be delighted. Thank you for choosing Sytner Newport and we look forward to seeing you again soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Staff were efficient and friendly

Staff were efficient and friendly. The handover was a little rushed but that was understandable with the social distancing rules

5 de mayo de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Sue, thank you for your 5 star review, take on board your comments regarding the handover and will feed that back, thank you for choosing Sytner Newport. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Excellent customer services

Bought my mini online through Tilly Hamlett Price, at Sytner, Newport. Tilly was very helpful and efficient. The car was delivered a couple of days later by Callum who was also very helpful. He waited while we checked the car over & asked if we needed anything explaining on the vehicle. Both Tilly & Callum did an excellent job, I have never bought a car as easy. Would definitely recommend and use again.

28 de abril de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Afternoon, thank you for your 5 star review and great comments. Delighted to read of your experience and thank you for choosing Sytner Newport. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Sytner Mini Newport

Product great, staff knowledge of cars and specifications very good. Difficult times for timeline projection, but staff kept me informed.

Some confusion on the Trackstar advance post car handover.

28 de abril de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Afternoon, thank you for your 5 star review and great comments. Delighted to read of your experience. We look forward to seeing you again soon and in the meantime if you need anything then please do let us know. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Excellent all round service

Excellent all round service. James (salesman) was a pleasure to deal with, extremely knowledgeable and easy to talk to. Slight fault highlighted with the tyre pressures, which was sorted out quickly and efficiently.

26 de abril de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mr T, thank you for your 5 star review and comments, I will be sure to pass these on to James. Thank you for choosing Sytner Newport and we look forward to seeing you again soon. Kind Regards Richard Fellows Head of Business

Valorada con 5 estrellas sobre 5

Professional

Professional, friendly and efficient- I’ll be back in a few years for more of the same! Many thanks

7 de abril de 2021
Logotipo de Sytner Group - Sytner Newport MINI

Respuesta de Sytner Group - Sytner Newport MINI

Good Morning Mrs English, thank you for your review and wonderful comments, delighted to read of your experience and thank you for choosing Sytner Newport. Kind Regards Richard Fellows Head of Business

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