Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Ver más
Localización
Cambiar localizaciónRavens Way, NN3 9UD Northampton, England, GB
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Consulta las opiniones de los clientes
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Ver más
La empresa ha respondido
I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... Ver más
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Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Ver más
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Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Ravens Way, NN3 9UD, Northampton, England, Reino Unido
4,7
Excelente
3 mil opiniones
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Extremely poor service and not reliable
On 16 July, I paid a holding deposit to reserve a vehicle and expected it to be held for me. Since then, I have received no updates and no callbacks despite contacting the dealership three to four times.
Each time I called, I was told that Jonathan was either off work, unavailable, or with another customer. On one occasion, I was told he was with a client and would call me back, but he never did.
Eventually, I spoke to another member of staff, who informed me that on 20th July, another customer had applied for finance and the vehicle had been reserved and sold to them, despite the fact that I had already paid my holding deposit on 16th July. At no point was I informed of this or contacted by Jonathan.
On 27th July, I emailed the Branch Manager and copied Jonathan into the email, setting out my concerns and requesting a response. To date, I have received no reply.
It has now been almost three weeks, and I have still received no proper update or explanation. To make matters worse, my holding deposit has still not been refunded.
This level of customer service is completely unacceptable. I have wasted valuable time chasing updates while being led to believe my purchase was progressing. I had planned to use this vehicle for a family holiday to Spain next week, with hotels already booked, and I am now left without a car. In the meantime, the other Tesla Model X vehicles I had been considering have also been sold, leaving me with no option but to start my search again.
I am extremely disappointed by the lack of communication and the way this situation has been handled.
16 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Asif, We sincerely apologise for the poor experience and lack of communication you have encountered. This is not the standard of service we aim to provide. We understand your frustration and disappointment regarding the holding deposit and the vehicle sale. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist you directly. Kind regards, Sytner Select Northampton
We’ve been looking for a used car and…
We’ve been looking for a used car and ended up over at Sytner - Northampton. We worked with Justyna, she was great to work with, very professional but also friendly and warm but not too pushy or salesey! She kept us updated, understood what we wanted, the budget and timeframes - she provided us with plenty of options and information etc. We’d definitely recommend speaking to this garage and in particular with Justyna 🙌
24 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you, Lee, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Justyna provided such a professional and friendly service, understanding your needs and budget so well. It’s wonderful to know you felt supported throughout the process without any pressure. Your recommendation means a great deal to us, and we’re pleased you found plenty of suitable options. We hope you enjoy your new car and look forward to welcoming you again in the future.
Amy and the sales man was very good and…
Amy and the sales man was very good and helpful and polite
25 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Ken, Thank you very much for your kind words. We are delighted to hear that Amy and the sales team were helpful, polite, and provided you with a positive experience. It is always our aim to offer excellent customer service, and your feedback is greatly appreciated. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Your support means a great deal to us. Best wishes, The Sytner Select Northampton Team
Euan and Lloyd were great!
Euan and Lloyd were knowledgeable, pleasant and didn't try the hard sell (although they did inform us of all our options!).
25 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Matthew, Thank you very much for your kind words. We’re delighted to hear that Euan and Lloyd provided a knowledgeable and pleasant experience without any hard sell, while ensuring you were fully informed of all your options. It’s always our aim to offer honest and helpful advice, making the process as straightforward and enjoyable as possible. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Avoid by all means …. May re-brand but service still poor as before
Purchased a car from Sytner Select Northampton and reported multiple faults within 2 days of collection, including an incorrectly fitted rain sensor, incorrectly fitted wing mirror, faulty powered boot caused by a damaged wire, sticking seat mechanism, and concerns about the service history and brakes. Sytner later admitted these faults existed after inspecting the vehicle.
Despite repeated requests for help, my emails were ignored, promised callbacks never happened, and no courtesy car was provided. I exercised my legal right to reject the vehicle within 30 days, but Sytner refused.
The biggest impact has been on my relative, a Community Nurse, who has been left without a car to travel between patients while this dispute continues.
Very disappointing customer service, poor vehicle preparation, and a stressful experience from start to finish.
CarShop had built a poor reputation with many customers, so it’s hard not to wonder whether the rebrand to Sytner Select was an attempt to distance itself from that reputation rather than address the underlying customer service issues.
I would avoid because they are cowboy traders and don’t even follow the trading standards or the law.
They will comment under customers reviews saying “We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide.” Still same standards as when they were carshop nothing has changed. People work hard to purchase the cars last thing one needs is a faulty and dangerous car.
24 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Mrs Henningham, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand the frustration caused and the impact on your relative’s work. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we may better understand your concerns and discuss the matter further. Kind regards, Sytner Select Northampton
Everyone was very accommodating
Everyone was very accommodating, we did not feel rushed or pressured & Matt made sure to explain everything thoroughly
24 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Lucie, Thank you very much for your kind words. We are delighted to hear that you felt comfortable throughout your visit and that Matt was able to provide clear and thorough explanations. It is always our aim to ensure every customer feels valued and never rushed or pressured. Your positive feedback means a great deal to us, and we hope to welcome you back to Sytner Select Northampton in the future. Wishing you all the best with your new vehicle. Kind regards, The Sytner Select Northampton Team
Excellent customer service
Excellent customer service!
Very patient with us viewing multiple cars for what suited us best!
24 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Jack, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that our team was patient and supportive while you viewed multiple cars to find the perfect match for your needs. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your positive feedback and hope you enjoy your new vehicle. Best wishes, The Sytner Select Northampton Team
Tyreke was very helpful with helping my…
Tyreke was very helpful with helping my friend to buy a car we was going to look somewhere else but his service was great so didn’t see the point in going anywhere else. I will be coming here to buy my next car.
23 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you, Laura, for your kind words. We’re delighted to hear that Tyreke provided such excellent service and made the car buying experience a positive one for your friend. It’s wonderful to know that you’ll be returning to us for your next vehicle. We truly appreciate your support and look forward to welcoming you back at Sytner Select Northampton in the future. Your recommendation means a great deal to us.
I received warmth and excellent service…
I received warmth and excellent service from Sam and Runus. They were both friendly and was able to talk through all my questions. Well done guys 👍 .
I’m so happy with my purchase 😘👌
23 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Adetutu, Thank you ever so much for your kind words. We’re delighted to hear that Sam and Runus provided you with such warm and excellent service, and that they were able to answer all your questions thoroughly. It’s wonderful to know you’re so happy with your purchase. Your feedback truly means a lot to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Northampton.
Respuesta de Sytner Group - Sytner Select Northampton
Dear Agboola S Ore, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were well satisfied with your experience at Sytner Select Northampton. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Great service from Matt and Lewis overall
Great service from Matt as soon as we pulled into the car park, very helpful and friendly. Lewis was also great and very helpful and I’ve got a great car from the both of them,
Thank you
23 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Jack. We’re delighted to hear that Matt and Lewis provided you with such helpful and friendly service from the moment you arrived. It’s wonderful to know you’re pleased with your new car and the support you received throughout. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy every mile in your new vehicle!
A Star customer service from Lloyd and…
A Star customer service from Lloyd and Dan, the Sheffield Wednesday supporter!! Smooth, quick service from start to finish.
22 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Andrea, Thank you ever so much for your kind words and for taking the time to share your experience. Lloyd and Dan will be thrilled to hear your praise, especially with the Sheffield Wednesday mention! We’re delighted that the service was smooth and quick from start to finish. It’s always our aim to provide a five-star experience, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
Dan K was an absolute star ,fantastic…
Dan K was an absolute star ,fantastic service highly recommended
22 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Scott. We are delighted to hear that Dan K provided you with fantastic service and made your experience a positive one. It’s always wonderful to receive such glowing feedback, and we will be sure to pass on your compliments to Dan. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Northampton in the future.
Dan k was a legend today and really…
Dan k was a legend today and really looked after us.
What a pleasure
22 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you so much, Daz, for your fantastic review. We’re delighted to hear that Dan K provided such excellent service and made your experience a real pleasure. It’s always wonderful to know our team members are going above and beyond to look after our customers. Your kind words mean a great deal to us and to Dan personally. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.
Still waiting for my electric payment…
Still waiting for my electric payment to be refunded as car wasn’t cleaned and barely any charge in it as they forgot to put it on charge and clean before our collection so had to wait for the clean then wait 2 hours at a near by fast charge for it to charge before we had enough electric to take it home. Still haven’t had the service through for my car either which was promised over a week ago now. Now being ignored on email. Person who forgot to action the clean and charge was Colin. He was the one who we paid the car transfer too and who initially organised it. Poor from the head of sales.
11 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Sapphire, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide. We understand your frustration regarding the charging, cleaning, and delayed service. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be happy to discuss your concerns and work towards a resolution. Kind regards, Sytner Select Northampton
Oliver S and Matt C looked after our…
Oliver S and Matt C looked after our purchase very professionally and with good humour too. Their approach took the sting out of what can be a laborious process. Highly recommend them and Thanks Gents.
20 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Philip, Thank you very much for your kind words. We’re delighted to hear that Oliver and Matt made your purchase experience both professional and enjoyable. It’s wonderful to know their approach helped ease what can often be a lengthy process. Your recommendation means a great deal to us, and we’ll be sure to pass on your thanks to the team. We hope you continue to enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, The Sytner Select Northampton Team
What a wonderful experience with tyreke…
What a wonderful experience with tyreke and mat pleasant and the car was ready on time with no complications I am a happy customer
20 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Ben, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Select Northampton. We are delighted to hear that Tyreke and Mat provided excellent service and that your car was ready on time without any complications. It’s wonderful to know you are a happy customer. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back in the future. Best regards, The Sytner Select Northampton Team
Looking for a car for our son
Looking for a car for our son - Matt C and Ty were incredible - took time with our son to make sure he was happy with the polo we chose - walked us through the sales process / I would highly recommend this company
18 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt C and Ty provided excellent support and made the process enjoyable for your son. It’s wonderful to know you felt well looked after and confident in your choice of Polo. Your recommendation means a great deal to us. We wish your son many happy miles in his new car and hope to assist you again in the future.
Car purchase
Dan, was brilliant very helpful made the whole process very helpful.
19 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Gillian, Thank you very much for your kind words. We are delighted to hear that Dan was brilliant and made the whole process so helpful for you. It is always our aim to provide excellent service and support, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Great service & experience!!
Great service & experience!!! We have been dealing with Bradley for the last three weeks and, he has been very very helpful especially with what car we need and the various cars and models. The wife finally made up her mind and Bradley was so helpful.
I would recommend using this company especially Bradley.
18 de julio de 2026
Opinión espontánea
Respuesta de Sytner Group - Sytner Select Northampton
Dear Kehinde, thank you very much for your kind words and positive feedback. We are delighted to hear that Bradley was able to assist you and your wife in finding the perfect car. It’s wonderful to know that our service met your expectations and made the experience enjoyable. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to being of service again in the future. Warm regards from the Sytner Select Northampton team.
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