Sytner Group - Sytner Stevenage BMW Opiniones 

From the time I ring to book the appointment the process is straightforward and easy

Not a good as when the dealership was Specialist Cars . They don’t seem to be able to keep their sales staff so had several managers and salespeople and it lacks that caring feel . Bodyshop still excellent but it’s the same staff . Service area has improved recently . But unless sales improves I may move on after 25 years of buying cars from the same BMW dealership

Effective and efficient and friendly

I purchased my first BMW from Sytner Stevenage in 2023. The sales experience was excellent as was the subsequent service experience. So when it was time to get another BMW just over a week ago, I did not hesitate to go back to the same dealership. I was looked after from start to finish by the lovely Jason. I was quite indecisive about which model to go for, the colour and options and asked Jason many questions. He was incredibly patient and provided me with all the information I needed, and most importantly listened as I worked things out during the process. Not once did he apply any pressure or mention costs, his only concern was getting me into the right car for me. He helped me work through my questions and then find the right car for me. I went for a nearly new 1 Series in Thundernight metallic purple. I cannot fault Jasons professional service or the smooth process of arranging BMW finance. The treatment offered to me at all times by Sytner BMW Stevenage has been excellent. If you are looking for a BMW you will not go wrong in reaching out to this dealership and asking Jason's advice. When the time comes to replace this car I won't hesitate to go back to them. Thank you for a hassle free experience once again.

I highly recommend Jason Ungaro. He made me and my wife feel really comfortable. he was great at his job, listened to what we wanted and delivered. We had a budget and he helped us keep to it rather than trying to go above it unlike other dealers we visited. So a massive thank you to Jason I will definitely be recommending you to my family and friends.

Bought two cars recently and Sytner Stevenage BMW were excellent. From searching their used catalogue of vehicles, prep, finance, and handover they were great. The sales team went beyond our expectations and did everything they could to ensure we were happy with our purchases.
I thoroughly recommend this BMW dealer above all the others that we have used in the past

Great friendly professional service happy with new car great service

Found the sales person knowledgeable and helpful, wasn’t pushy at all. Moving over to an electric vehicle so lots to take in and the team were all very accommodating. Happily use again.

Amazing customer service and outstanding sales experience.

The buying experience was superb. Nothing was too much trouble. Everyone was very helpful. We highly recommend Sytner Stevenage BMW.

Very helpful, knowledgeable and professional.

Placed an online order on August 18/08 for multiple parts needed for an engine rebuild. Recieved an email on 19/08 stating that some parts would need to be ordered from germany and some were out of stock. Replied within the hour asking for the parts to be ordered and the out of stock items to be refunded so i could order from elsewhere. Never got any response by email.
Waited 10 days with no order update at all so i tried to call the parts department to get an update and was told that someone would call me back later that afternoon.
Never got any call back at all and had to phone in a further 5 times to be told the exact same thing everytime and still never recieved any sort of call back at all.

Finally was sent an email after the 5th call pn 04/09 stating the same issues with the order that i had already been informed of on the 19/08 and had already asked for the parts to be ordered.

I replied asking to cancel the order as i cannot wait possibly another 10 working days for parts that should already have been on order.
Again never recieved a response to this email and had to call a further 2 more times in order to cancel my order.

I’ve been ordering parts from bmw main dealers for years and this is by far the worst experience with the worst customer service that i’ve gone through.

Definitely would not be ordering from here again and would not recommend anyone else do so either

Prompt and professional

I placed an online order for several parts for my M4 on the 27th of June. After the order system not updating by the 30th, i sent an email asking for a despatch date as i needed the parts before the 7th of July(which i stated to them) as that is the date they were being fitted. This email went unanswered so i emailed again on the 1st of July saying i urgently needed a reply by the close of business. Again no reply so i sent a cancellation request on the evening of the 1st and ordered elsewhere. Today, the 3rd, still no reply or update on the system about the order or cancellation but a note on their website saying they are closed from the 3rd to the 6th of July for stock taking and orders would be delayed at least 4 days.
I sent a sternly worded email to the parts manager to say this was the worst service i had ever had from a BMW main dealer and it was good job i had ordered elsewhere or my car wouldnt be completed. I stated i would be writing an online review of my experience. I did receive a fairly prompt reply after this threat, with a hollow appology and that the parts had actually arrived yesterday, which is of no consequence now as i collected the replacement parts today from another dealer. Now need to wait 3 days for my refund. Obviously i cant recomend this dealer and would never consider using them again.No need for a reply to this review as there is no excuse for customer service this bad.

I have purchased more BMWs than I should have over the past 40 years.
Most from specialist cars/sytners.
My 2 most recent an X3 m sport 3.0 diesel and more recently a I x3 m sport.
The salesman on both occasions was Derek Baker.
Old school (like myself) knows his stuff does what he promises.
Terry Lazenbury

We visited Sytner Stevenage to look for a new car, we were welcomed by a young lad called Albie. He asked us if he could assist us in any way to which we said we were just looking for now. We left but came back the next day and was welcomed by Albie again, we wanted to look at a car so Albie got the keys and explained everything to us, he took us for a test drive and finally passed us onto the sales staff but we were asked if we minded having Albie down as part of the sale as he had gone above and beyond for us during our 2 visits. The sales team were great, we felt relaxed throughout and everything was explained during the process. We were supposed to collect the new car up on the Tuesday but they phoned and offered to drive it to us. The car is great and would definitely use Sytner again if we ever want a new car.

More bad news. Another fault :(

It is now ten months since I bought an approved used BMW X3 M40i from Sytner BMW Stevenage. The engine management light come on Monday. I contact Sytner (because the car come with 12 months waranty) and they wanted £150 to investigate the fault and could not guarantee whether or not it would be cover under their 12 months approved used car warranty.
Most fault can now diagnose by plugging into the car's on board computer with the latest equipment within minutes. How do they justify £150 cost is beyond reasonable. I've been told that even if the fault or repair is cover under the warranty,the £150 fee is not refundable. The so called meticulous check on all approved used car could not be trusted.

Service and maintenance work done on my BMW 3 series. Service lead was Steven Gunapalan.

My self and family are very impressed by Steven professionalism, working knowledge and fair and honest conduct.
I am very happy with the work done, especially the trust and confidence gained in Synter Stevenage because of Steven Gunapalan.

thanks. Imran & Sidra

Just bought a new Series 5 BMW and I am very happy with the experience. All the people at Stevenage were very helpful and friendly. A especial thank you to Paul Darcy, and also Paul Humphrey, Jo, Anna and Albi.

Never usually leave any reviews but really feel the need to review Sytner Stevenage. What should have been an easy sale for the staff there has been one of the most painful experiences of my life. I would certainly avoid them. Even as a cash buyer you get messed around to the point of eventually giving up. Certainly the staff I have dealt with are good at one thing, not selling cars.