Easy to book, with work fitted in within a short time scale. Given all the information I needed at every point, from booking queries to being kept informed of progress whilst work being carried out. C... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónBirmingham Road, Bishopton, CV37 0RN Stratford-upon-Avon, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Good evening had a great experience at mini Stratford upon Avon this week….we took our mini countryman in for a service and mot on Monday this week ….the team there are super polite , the 2 ladies on... Ver más
La empresa ha respondido
They found the right car for us and the process of buying it was easy. All the staff are always helpful even when they are very busy. There is always plenty of complimentary refreshments available to... Ver más
La empresa ha respondido
The lady over the phone told me diagnostic charges will be £234 and if i want them to carry out the work then this cost will be incorporated towards the cost of the repair however this was totally mis... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Birmingham Road, Bishopton, CV37 0RN, Stratford-upon-Avon, England, Reino Unido
- 01789201999
4,8
Excelente
105 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Was able to book online and received a…
Was able to book online and received a call when the car would be ready.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Amy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stratford MINI. We’re delighted to hear that the online booking process was straightforward and that you appreciated the communication regarding when your car would be ready. It’s always our aim to provide a smooth and efficient service for our customers. We truly value your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Great customer service
Great customer service. A very warm welcome and super quick service, all with a smile.
3 de diciembre de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Owen, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Stratford MINI. We are delighted to hear that you felt warmly welcomed and appreciated our quick and friendly service. It’s always our aim to provide a positive and enjoyable experience for all our customers, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
It can be very difficult balancing…
It can be very difficult balancing work, family life and the dreaded yearly MOT. I arrived at Stratford Mini with a broken door, crisps crushed into the seats and a huge children's car seat. I was talked through using a mini electric car to borrow while my car was being fixed and staff were understanding and patient when I arrived over 10 mins late for the car pick up the next day. They waited behind and were sympathetic despite having to stay late after work. I was not an easy customer at Mini as I was tired and stressed - however, I was reminded by the service manager that they were there to help and told it was OK to be late. I really appreciate this - so thank you.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you so much for your kind words. We truly understand how challenging it can be to juggle work, family, and the yearly MOT, especially with little ones in tow. It’s wonderful to hear that our team could offer support and patience during a stressful time. We always aim to make our customers feel comfortable and valued, no matter the circumstances. Your appreciation means a great deal to us, and we’re delighted we could help make things a little easier for you.
Excellent service for my Mini
Excellent service for my Mini, the staff are lovely, kind and very professional highly recommend this company. Thank you
29 de noviembre de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Mandy, Thank you ever so much for your kind words and wonderful review. We are delighted to hear that you found our team lovely, kind, and professional. It’s always our aim to provide excellent service and ensure every customer feels valued and well cared for. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you and your MINI back in the future. Best wishes, The Sytner Stratford MINI Team
Fantastic customer service
Fantastic customer service, friendly and polite!
25 de noviembre de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Jake, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be fantastic, friendly, and polite. It is always our aim to provide a welcoming and positive environment for all our customers. Your feedback truly means a great deal to the entire team here at Sytner Stratford MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Stratford MINI Team
Highly recommended & well worth the extra miles
Stratford have a great team, very helpful & communicate well. This is the second Mini I have bought from them & even though I have a dealership much nearer me (Shirley) It’s well worth the trip. Highly recommended !
7 de noviembre de 2025
Excellent customer service
Excellent customer service, friendly and knowledgeable staff.
5 de noviembre de 2025
Motability purchase
From the first time I enquired about a Motability vehicle I was assisted and given all the information I needed , to the point where i placed an order within a couple of days.
I was kept updated on the progress of my application from day 1 to when I collected my Mini Countryman with its unveiling. All the staff are very professional and friendly and I was looked after by Alex, Jack and Edward from start to finish. Overall a very positive experience
24 de octubre de 2025
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Kirsty, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Stratford MINI. We are delighted to hear that Alex, Jack and Edward provided you with professional and friendly support throughout your Motability journey. It’s wonderful to know you felt well informed and looked after from your initial enquiry right through to collecting your MINI Countryman. Your feedback is greatly appreciated, and we hope you enjoy every moment with your new vehicle. Best wishes, The Sytner Stratford MINI Team
My experience at Sytner Mini Stratford…
My experience at Sytner Mini Stratford was excellent. I found the process to be relaxed and easy. I thought Jack and Will were very knowledgeable and they made me feel special. I asked lots of questions and they spent time with me going through everything in detail. Jack also arranged for me to go back and ask more questions. Excellent service and customer focus.
7 de septiembre de 2025
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your glowing review, Mel. We are delighted to hear that your experience at Sytner Stratford MINI was excellent. Our team takes great pride in providing a relaxed and easy process for our customers. We are pleased that Jack and Will were able to make you feel special and were knowledgeable in answering all of your questions. We strive to provide excellent service and customer focus, and we are glad that you were able to experience that during your visit. Thank you for choosing Sytner Stratford MINI.
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs Smith. We are delighted to hear that you had a positive experience at Sytner Stratford MINI. Our team takes great pride in providing friendly and caring service to all of our customers. We believe that building strong relationships with our customers is key to creating a welcoming and enjoyable atmosphere. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Positive review for Stratford on Avon
Within a week , I chose and picked up my new mini aceman. I dealt with Ben and Wil and had an A1 experience . They were knowledgable , honest and friendly . Trying to get used to an all electric vehicle and struggling with certain aspects - they couldn’t have been more helpful . I feel really happy with the experience I had and confident in the knowledge the after sales will be ongoing and efficient . Thank you to everyone at Stratford on Avon , you are all lovely .
26 de junio de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Gary, Thank you for taking the time to leave us a 5-star review for your recent experience at Sytner Stratford MINI. We are delighted to hear that you had an A1 experience with our team, particularly with Ben and Wil. We pride ourselves on providing knowledgeable, honest, and friendly service to all our customers. We understand that getting used to an all-electric vehicle can be challenging, but we are glad that our team was able to assist you and make the process smoother. We appreciate your confidence in our after-sales support and we will continue to provide efficient service to all our customers. Thank you for choosing Sytner Stratford MINI, we hope you enjoy your new MINI Aceman. Best regards, The Sytner Stratford MINI Team
Ben Broad and Will were very attentive…
Ben Broad and Will were very attentive and professional. I didn’t feel under any pressure to buy. Ben has also been brilliant post purchase.
4 de abril de 2025
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Sallie. We are delighted to hear that Ben and Will provided you with attentive and professional service during your visit to Sytner Stratford MINI. Our team takes pride in creating a pressure-free environment for our customers. We are also pleased to know that Ben has continued to provide excellent support even after your purchase. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Stratford MINI.
I took my 2020 mini to Sytner Stratford…
I took my 2020 mini to Sytner Stratford for an MOT and Brake fluid change the charge was £279. My jaw dropped I was charged over £200 for the brake fluid change. When I looked up how much it would cost elsewhere it was £49. When I asked why it cost so much I was told that's just what Sytner charge. I would advise anyone going to Straford Mini to check the cost before leaving your car, I feel completely ripped off
31 de marzo de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Candace Robb, We are sorry to hear about your recent experience at Sytner Stratford MINI. We apologise for any inconvenience caused by the high cost of your brake fluid change. We understand your frustration and would like to assure you that we always strive to provide fair and competitive pricing for our services. We would like to invite you to contact our Aftersales Manager,Jody Boyle at jodyboyle@sytner.co.uk to discuss this matter further. We value your feedback and would appreciate the opportunity to address your concerns. Thank you for bringing this to our attention. We hope to have the chance to make things right and regain your trust in our services. Sincerely, The Sytner Stratford MINI Team
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Mrs. Kim O. We are delighted to hear that you had a positive experience with our team at Sytner Stratford MINI. Our team takes great pride in providing friendly and supportive service to all of our customers. We are committed to creating a welcoming and helpful environment for all who visit our dealership. Thank you for choosing us and we look forward to continuing to provide you with exceptional service in the future.
Ed was great and incredibly helpful
21 de febrero de 2025
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Richard. We are delighted to hear that Ed provided you with excellent service and was able to assist you in a helpful manner. Our team at Sytner Stratford MINI takes great pride in providing top-notch customer service and we are glad that Ed was able to uphold this standard. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Stratford MINI.
Helpful and friendly sales person who…
Helpful and friendly sales person who was able to answer all questions. He had very impressive product knowledge
7 de febrero de 2025
Respuesta de Sytner Group - Sytner Stratford MINI
We are delighted to hear that you had a positive experience at Sytner Stratford MINI, Mr Horne. Our team takes great pride in providing helpful and friendly service to our customers. We are pleased to hear that our salesperson was able to answer all of your questions and impressed you with their product knowledge. Thank you for choosing Sytner Stratford MINI and we hope to see you again in the future.
Third cabrio from Rybrook/Sytner and as…
Third cabrio from Rybrook/Sytner and as previously, a relaxed and pleasant experience. New features and options on the latest model explained in detail.
31 de enero de 2025
Respuesta de Sytner Group - Sytner Stratford MINI
Thank you for your kind words, Robert. We are delighted to hear that you had a relaxed and pleasant experience at Sytner Stratford MINI. Our team takes great pride in providing detailed explanations of new features and options, ensuring that our customers are fully informed. We are honoured to have earned your trust and loyalty, and we look forward to welcoming you back for your fourth cabrio in the future. Thank you for choosing Rybrook/Sytner.
Attention of SonA sales personnel Jack
Attention of SonA sales personnel Jack
31 de diciembre de 2024
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Mr Mortimer, Thank you for taking the time to leave such a positive review for Sytner Stratford MINI. We are delighted to hear that you had a great experience with our sales personnel, Jack. It is our aim to provide exceptional customer service and we are glad that Jack was able to assist you in finding your perfect MINI. We appreciate your support and we will make sure to pass on your kind words to Jack. We hope to see you again in the future for all your MINI needs. Best regards, Sytner Stratford MINI Team
Awful awful costumer service
Awful awful costumer service. I booked my vehicle for routine service and needed to wait as I couldn’t leave the vehicle all day. Drove all the way to Stratford only to be told that my appointment couldn’t be found, after searching, my appointment was apparently found but wasn’t booked in for a waiting service. I decided to re-book specifically for a waiting service. My brother took my vehicle back the second time, as I have two young children and no childcare that day, only to be told that my appointment, which I had booked in person, was still not booked for a waiting service. In the end I gave up and booked my service with North Oxford garage instead.
5 de noviembre de 2024
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
We are sorry to hear about your experience at Sytner Stratford MINI. We pride ourselves on providing excellent customer service and it is disappointing to hear that we did not meet your expectations. We would like to invite you to contact our Aftersales Manager, at jodyboyle@sytner.co.uk, to discuss this matter further. We value your feedback and would like the opportunity to make things right. Thank you for bringing this to our attention.
Mercedes-Benz of Stratford is Misleading and mis-sold
The lady over the phone told me diagnostic charges will be £234 and if i want them to carry out the work then this cost will be incorporated towards the cost of the repair however this was totally mis-sold as I was charged for repair and diagnostic both. I sent online enquiry three months ago and today no reply at all. I am extremely disappointed by Mercedes-Benz Stratford. I will now write to Financial Ombudsman Service
17 de julio de 2024
Opinión espontánea
Respuesta de Sytner Group - Sytner Stratford MINI
Dear Muhammad Sadiq, We are sorry to hear about your recent experience with our dealership. We would like to apologise for any miscommunication regarding the diagnostic charges and the cost of repairs. We understand your disappointment and frustration and we would like to invite you to contact our Aftersales Manager, at jodyboyle@sytner.co.uk. We value your feedback and we would like to address your concerns. Thank you for bringing this to our attention. Sincerely, Sytner Stratford MINI
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.