Taurus Insurance Services Opiniones 

This is not a user friendly experience. Firstly, you have to log the claim twice by emailing an address which then tells you to fill out an online claim form.

The online form crashed and lost all the information I inputted so I had to start again.

The information requested is not clear and doing it all online means it’s very impersonal and clinical. I work in the insurance industry and I found the process difficult so god help people who don’t know how to raise a claim.

The fact that this policy only covers the original purchase price of a gadget and not the replacement cost is also just a money grabbing exercise.

I hope to god I never have to make another claim with this company, it was an atrocious experience and demonstrates exactly why everyone hates insurers.

If i could give 0 stars i would. My gadgets were stolen from my hotel room, even WITH A POLICE REPORT, they rejected the claim as there wasn’t proof of forced entry- even though I had declared the thief had a key card. They will reject any reasonable claim DO NOT USE THEM- YOU WILL NOT GET YOUR MONEY BACK.

Awful service. Despite a police report verifying the theft would not pay out as they said I did not have evidence of forced entry.
Surprised they have two stars.
Avoid at all costs.

Taurus have replied see below but there are no contact details. Fraudsters.

The claim reference number is NCL/IF/00116728/WHI-2

You have acknowledged that the items were stolen but said that as there was not evidence of breaking and entering you will not accept the claim. Therefore the items are lost but you have said that a loss claim cannot be made as they are stolen.

This is clearly a shifty company doing their best not to honour a claim.

Taurus dealt with my claim of a lost Kindle swiftly and efficiently. I was very satisfied with the whole process.

Overall, it was a refreshing experience. Everything went smoothly, although the documents requested for my claim felt excessive given the claim’s value. Once I provided them, however, the payment was processed without any issues.

I would never use Staysure again they use Taurus to cover tech goods and they don't cover anything older than 6 years. Had everything stolen while on holiday and got back £159 just a joke.

Some of the documention required was difficult to find but once it was all sent claim was approved the same day, payment less than a week later. Very happy

No way
If you are reading this then highly suggest don't buy this insurance.
Biggest fraudsters.
Even with genuine reason they will reject it somehow.
So plenty of options in the market.
This one is not for anyone.

Made a mistake with my regular medication and had to pay to see a doc and get a prescription abroad. Asked for help with this from Switched On Insurance - no help given, it's up to me to find out how I get medication from a doc in this foreign country and they're not paying anything out as it's my own fault I didn't bring enough and then quoted terms and conditions. What a disappointment. It was an honest mistake (a la Rachel Reeves) and what's the point of travel insurance if not to help when you make a mistake?! Thanks for nothing. Perhaps I should have lied and said I'd lost my medication...
Following the reply from them: yes they reiterated that they CANNOT allow my claim. What a joke! AVOID!!

took multiple rounds of queries to determine outcome that took over a full month. Caused a delay in being able to replace my stolen camera. Eventually reached a settlement, so overall not bad

I’ve never written a review this bad before, but Taurus Insurance truly deserves it. My claim process was an absolute nightmare from start to finish.

First, they demanded a mountain of documents just to even consider approving my claim. I had to dig back 2.5 years just to find the original proof of purchase — which is ridiculous. Then they wanted proof of usage, which took me three weeks to get, involving multiple calls and emails with people who seemed completely clueless about what they were asking for.

After finally getting the claim approved, they told me to return the device for repair — even though it was something that clearly should’ve been replaced outright. They promised I’d get the repaired device back within 10 working days. I sent it the same day, using Royal Mail tracked next-day delivery.

Now it’s been 8 days, and when I called Taurus, they said they still haven’t received my device! That means I now have to chase Royal Mail about it — after already dealing with Vodafone, mobiles.co.uk, Lebara, Google, and now this nonsense.

And to top it all off, they happily took £100 excess, plus the ongoing £14 monthly premium, for what has been a truly awful service. These people are money-makers, not customer helpers. I would 100 times rather go to a local repair shop than ever deal with Taurus Insurance again.

Avoid them at all costs — terrible company, terrible service, terrible communication.

Great fast response with my claim would
Recommend

Avoid this company at all costs. They are the insurer behind gadget policies from places including Switched On Insurance, and the Post Office.

This is a Gibraltar-based budget insurer who operate by rejecting as many claims as possible and being as difficult to deal with as possible, in the hopes you'll give up. Spend your money elsewhere.

I had an expensive MacBook Pro covered for Theft and Loss under their Ultimate policy. The MacBook was either lost or stolen and they've refused to honour the policy. They've been an absolute nightmare to deal with. Do not give this company your money. There is no point paying for an insurance policy that they won't honour.

I lost my phone on the 23rd of August and have still not received any resolution on this insurance.

Taurus have multiple ways to make this a sludge practice. They have multiple confusing webpages for making a claim, resuming a claim, or checking a status all being on different urls with different log in credentials.
If you put your password in wrong once you need to wait 30 minutes (totally unneccessary).
They ask for an inordinate amount of supporting documentation which is completely unnecessary.

They breached their own timescales for responses. Everything about this is to avoid paying anything. I am so disappointed that this company was used. I will be contacting the financial ombudsman about how this practice can be acceptable in todays world.

A COMPANY THAT TAKES PEOPLES DATA PROTECTION AND USES IT SCAM... – DO NOT TRUST TAURUS INSURANCE

This is one of the worst, most companies I’ve ever dealt with. I gave them EVERYTHING my passport, police report, personal bank statements, every bit of proof they demanded. After making me wait for over a month, they declined my claim using a made-up excuse that my device “did not have the manufacturer’s recommended security features activated.” WEAK VAUGUE EXCUSESS PACKAGED UP AS A PROFFESTIONAL COMPANY BUT INSIDE WORKNG LIKE A RING OF GANG.

Their own policy says claims are only rejected if that feature isn’t on “without good reason.” WITH OUT GOOD REASON THIS IS WHAT IT SAYS.. I GAVE them a good reason and full PERSONAL INFORMATION AND POLICE REPORT evidence. They completely ignored it.

This was biased, manipulative, and dishonest from start to finish.

They’ve passed my sensitive personal data around multiple departments, no control, no respect for privacy. I had to spend my own money registering my phone as lost and stolen, and they don’t even refund that.

Taurus Insurance are crooks hiding behind fine print, exploiting technicalities to avoid paying out. They are not fit to operate and should be investigated by the Financial Ombudsman and ICO. PLEASE CLOSE THEM DOWN

THIS insurance industry. AVOID THEM LIKE THE PLAGUE

I went on holiday and my iPad accidentally fell and the screen cracked. This was on the 2nd day of my holiday. I love my iPad so was very upset that this had happened. I had gadget insurance with my travel insurance. Obviously so glad that I had. I uploaded all the required documentation to Taurus on their website. My iPad is 4 years old so was worried that I didn’t have the original proof of purchase but luckily I found it in my archived emails. Taurus approved my claim a couple days later. Said that I can go to the apple Genius Bar and get it repaired. I went to the Genius Bar but was told it was not in stock as it was an older model. They advised me to contact apple care. Apple care dealt with the replacement . Only thing here was I had to send my broken iPad to them and upon receipt and inspection they replaced it with another iPad ‘like for like’.I uploaded all the paperwork and now my claim is shortly due to be paid. I can’t fault Taurus. I contacted them a few times as my claim had to be processed online with apple and not with the Genius Bar. The staff were very helpful in regard to what documents I needed to send.
Thank you Taurus

I strongly advise against using this insurance company. It is a waste of money due to their unprofessional customer service. Additionally, they will find any excuse to reject a claim and avoid covering your gadget.

Warning: Taurus Insurance Gadget Cover is a Scam – and Tesco Should Know Better

I purchased Taurus gadget cover as an add-on to a Tesco backpackers insurance policy, expecting a solid safety net while travelling. What I got instead was a masterclass in how to dodge responsibility.
When I made a legitimate claim, Taurus selectively cherry-picked tiny details to deny coverage. They ignored the bulk of the evidence, twisting the small print to avoid paying a single penny. Every email from them felt like a pre-written script designed to shut me down, not help. Their staff were cold, dismissive and obstructive - more focused on finding loopholes than on resolving a genuine claim.

This isn’t just bad service. It’s a business model built to take premiums and then refuse payouts. Their so-called gadget insurance is worthless the moment you actually need it.

Tesco doesn’t get a free pass either. By partnering with Taurus, they’re knowingly steering customers toward a provider that fails to honour claims and treats policyholders with contempt. A brand as big as Tesco should vet their partners far more carefully and until they do, their travel insurance add-ons can’t be trusted.

Bottom line:
Taurus gadget cover is a scam.
Tesco is complicit by selling it.
Don’t waste your money or risk your trip with either.
Protect yourself and look elsewhere for genuine travel and gadget cover.

After paying £150 in excess on 22/08/25 after being mugged on my way home after work I still have not recieved my new device. Here's how they have mishandled the whole affair.

After realising my address was incorrect I emailed back within THREE MINUTES to explain my mistake as I was still suffering from the trauma of being a victim of a violent mugging they asked for proof of address which I provided on the same day whilst also claiming that they had asked the phone distributor to pause the delivery whilst they confirmed my details, fine no problem.

Around 5 days had passed and I still hadn't had confirmation of my address, which I still haven't to this day (11/09/2025) so I chased them up to ask if there had been some progress. The response I received explained it had already been delivered (they said it would be put on hold) and was at a collection office near the old address. After checking Royal Mail with the tracking number they provided I could see it was actually at the old address, where they said they wouldn't send it.

The amount of back and fourth has been so ludicrous and painful with the responses being extremely slow and the questions they ask are ones that I have answered previously. For example, I stated straight away I do not have contact with anyone at the old address so it's impossible for me to collect it. Obviously if I knew the tennants/landlord I would've reached out and collected it myself. Almost 2 and a half weeks later they emailed me asking if I had tried to speak to anyone at the old address??? Seriously?!

Also, in most cases I've only received a response following a secondary follow up email.

They will not send a new device even though I paid £150 3 weeks ago and are refusing to accept any mistakes on their part. If I could give 0 stars I would as they are the most incompetent people I have ever dealt with.

AVOID AT ALL COSTS!

Fraudulent cowboys at best. Took dozens of emails to get them to approve the claim, had to send the same info about ten times. They do everything they can to avoid helping. Then on a £300 watch they offered me £70 based on a different watch they found on Amazon. Check any travel insurance and if it uses Taurus for gadget insurance avoid. They are disgusting scum

UPDATE FOLLOWING THEM LOGGING COMPLAINT.
they increased their low offer by a small amount. No where near value of watch.
Don’t be fooled by the fact they responded on here. AVOID AT SLL COSTS