Taverham Conservatories Opiniones 

My experience with Tavern Conservatories has been extremely disappointing.

Some time after our conservatory was installed, a fault developed which I believed should have been covered under the warranty provided. When a representative visited to inspect the issue, I was surprised by the suggestion that the damage was somehow our fault. Having looked after the conservatory carefully, I strongly disagree with that assessment.

What concerned me most was the apparent focus on finding a reason not to honour the warranty rather than investigating the issue fairly. My concerns were ultimately confirmed when I was informed that the warranty claim would not be accepted.

I subsequently spoke with Colin Wilkinson, the General Manager, in the hope of finding a constructive solution. Unfortunately, I found his manner dismissive, patronising and unwilling to consider my position. I asked whether any compromise or contribution towards the repair costs might be possible, but this was rejected outright.

The whole experience has left me feeling that the warranty offered at the point of sale has little practical value when a claim is actually made. It's easy to be reassured by promises of aftercare and warranty protection when making a purchase, but my experience suggests these commitments may not be supported when problems arise.

As a result, I am now having to pursue the repairs through my home insurance, which is both frustrating and unnecessary.

It's particularly disappointing to receive this level of customer service from a local Norfolk company. My advice to prospective customers would be to carefully consider what value the warranty really provides before making a purchase.

I would not use Tavern Conservatories again and would struggle to recommend them based on my experience.

After several years of old conservatory leaking, Taverham Conservatories offered 3 options for me to consider. I am very pleased with the new roof and windows and their fitters worked really hard in less than ideal weather - and left no trace of disturbance when they'd finished.

Having recently purchased a house with a glazed roof conservatory I knew that I would have to do something to reduce the heat in the summer and retain warmth in the winter. I approached 2 Companies wanting an ultralite solid roof to replace the glazed roof. I selected Taverham because I felt they were a better 'fit' for me. It has been an excellent experience from meeting Graham in the office to Colin who undertook the survey, to Susanne and Sharon who kept me informed and arranged what I can only describe as a very slick process. Gary and Brad undertook the build with Connor plastering and Adam undertook the electrical work. Mark (I think that's his name) came to clean up and fix an extra downpipe. If I've missed anyone I apologise. All that's left is for me to paint the ceiling. I'm sitting in the garden room writing this. Thank you.

We had an orangery built, they started to time, they finished to time, the build quality was excellent and the builders, fitters, electricians, plumbers, plasterers etc couldn’t be faulted, nothing was too much trouble and we had to admire their tenacity in working in some very wet and cold weather.
Our Orangery was a kitchen extension and whilst we would give Taverham 5 stars our kitchen suppliers (Wickes) would get 0, and whilst we would recommend Taverham Conservatories to anyone thinking about building work we would urge you to avoid Wickes at all times.

We had a single storey extension built with a large gable window and trifold door. Positives were the excellent build quality and work ethic of the various builders, fitters and plasterers. They were very courteous and tidy and mindful of the neighbours. The only snag was them ordering the roof before we had agreed on the dimensions, but that actually helped when we needed unexpected piling for foundations with an increased mutual understanding. Would recommend, just be clear with communication, the finished building is stunning!

I am extremely disappointed with the service and aftercare provided by this conservatory company. Throughout of project workers seemed to be so much in rash, noone did come to manage them on site. Project manager only did come when we alarmed seeing faults in quality throughout and afterwards.

The plastering work on the ceiling was at its worst and has been very poor from the start. Hairline cracks appeared shortly after completion( in just 1 month after full completion) and, despite being “repaired” twice within 2 months after, they have now reappeared for the third time - in month 3. This clearly shows that the issue was never properly resolved, only temporarily covered up.

What is most frustrating is the company’s response, when cracks reappeared for 3rd time. Instead of taking responsibility and correcting the workmanship to a proper standard, I was simply advised to “paint it and see how it goes.” This is not an acceptable solution and does not address the underlying problem.

We have been quoted on extension to be done within 5-6 week, bad enough it has been only finished after 3 months but now - 7 months later, ceiling still cracking and whole extension still in poor unfinished state.

As a customer, I expected a professional finish and a company that stands behind its work.Unfortunately, this has not been the case. The lack of accountability and unwillingness to properly fix ongoing defects has been very disappointing. Company has its own workers and subcontractors, and noone was to manage the project on daily or weekly bases, noone come on site unless we alarmed when job was done poorly and this has happen a lot throughout project. This put strain on timescale promised by Taverham Conservatory and whole project extended by 3 times, despite 5-6 weeks promised on sign off.

I would not recommend using them based on my experience, the stress and dissatisfaction caused is enormous. Extension still in unfinished state now, 7 months later. Now after 7 months and paid full amount, i left with cracked ceiling in 4 areas and company refuses to repair. The only option i have is to start Small court case to claim compensation back or go to Trade customer Right Protection, to reinforce them to repair their faults. Plasterer they use is the worst worker of theirs - Connor Hodgson, on all occasions on site, he seems to used all shortcuts and was constantly in rash, trying to get away from repairing his own work afterwards, blaming painting, that lead to cracking ceiling, not poor work ship. How would painting lead ceiling to crack?.... If you use Taverham Conservatories - ensure Connor is not send to do your plastering, as you may end up having experience we did, which is extremely stressful and disappointing, bearing in mind, whole project costed lots of money, tens of thousands...it still unfinished and still causing ongoing headache and stress.

We needed a new back door to the house as the previous one was leaking. The service from this company has been excellent, from my first enquiry to the final fitting. Thank you to all the team who provided quotes, explained the various options, measured up and fitted the door - we are really pleased with the result!

Having inherited in a recent home move an old lean to conservatory we approached Taverham conservatories for ideas as to what to do. We followed their advice to replace the old conservatory with a new orangery with stylish lantern roof. The bricklayers, Taverhams own fitting team, plasterer and plumber have all provided excellent service as did the office team, keeping us informed throughout. Having paid our final invoice we did then notice a couple of issues which have been promptly dealt with. Would we recommend Taverham conservatories, a definite yes.

We had 9 windows and a bi-fold door fitted over 3 days 12th to 14th November, The 2 window fitters James and Brad were professional and efficient, they never left any mess and took all the old windows away, I would definitely recommend them and will definitely be using them again

Excellent experience with this company who replaced our windows and a bifold door. The fitters were very professional as were all people we dealt with at the company. Also very competitive price wise. Hugh and Anita H Thorpe St Andrew

New Porch
We had a new porch built and we're really pleased with the final result. All workmanship done to a great standard and all those involved were polite and helpful and ready to put themselves out if anything needed doing. For example, moving a fence post and cutting panel to size to accomodate the new porch size. Just keep the tea flowing.

I recently had the windows replaced, and two engineers came over to carry out the work. They were professional, thorough, and did an excellent job. I'm really pleased with the quality of their work and how smoothly everything went."

From start to finish Taverham Conservatories were polite, helpfull and efficient. I only needed replacements for old french doors, but they treated me no different to a whole house customer. Their representatives who measured up and the guy who installed the new doors were very customer focussed. The standard of the product is excellent and the installation was superb. I can thoroughly recommend Taverham Conservatories.

Would give 10 stars if possible, my partner and I went to purchase a pergola and we was noticed straight away by a staff member named Tyler, and his knowledge was impeccable, we've never been into a store and had someone know absolutely every answer to our questions, what a credit he is to Taverham nursery centre.
Martina

Taverham conservatories, well what can we say.

On purchase of our bungalow we understood that it wasn't what we envisaged for ourselves as a base for this point in our lives, or later when we have less mobility.
Well the location was good just off the high street and only 200 paces from a brilliant chip shop counter.
The first problem, a relic from the 1970's in the form of a lean-to conservatory with a polycarbonate roof. A heating nightmare.

After exploring several possible solutions, we settled on a Taverham Conservatories renovation, with more glass for views over the garden, patio doors and their new ultra 380 roof flowing into the existing bungalow roof. More a part of the building than an afterthought plonked on one weekend.

Plans were fully discussed and works carried out in a professional manner, by a friendly, polite and trustworthy team that took everything in their stride, using their knowledge and understanding to ensure our requirements were met.

We particularly appreciated the workers input during the build, using their experience where they thought our ideas could be improved on or more economically achieved. The biggest surprise was that any savings made were actually passed on to us or used to offset extras we asked for. By what one hears of the building industry, not being ripped off, even in a small way seems novel.

The workmen were all professional, experienced and hard working without exception. Above our expectation by a mile.

The outcome, is that we are overjoyed with our new garden room, which includes a cloakroom and a utility area. It actually seems bigger than the original, and with the thermal insulation incorporated, the heating nightmare is a thing of the past.

Would we recommend Taverham conservatories?
Enough to say they will be top of our list for any future works that we require.

Taverham Conservatories have just finished work for us. I cannot rate them highly enough.
Their communication and scheduling of each phase was excellent.
Each section of the construction was carried out by a knowledgeable and skilful team who were conscientious, thorough, considerate and cheerful.
A definite plus was they regularly cleared up.
We are thrilled with our conservatory. It has made such a difference to our bungalow and to our wellbeing.

We have just had an orangery finished. We were told at the start that it was a quite straight forward job, and it was. Special mention to builders at the start who were fab.

From start to finish the professional service was outstanding. We are absolutely delighted with our orangery and new windows and doors. We would recommend Taverham unreservedly.

Just had my conservatory roof changed to a living roof installed by Taverham conservatories.Excellent installation by Lee and Allie.Both were very efficient, friendly and professional.A job well done .Plastering and electrical work all carried out to a high standard .This roof has made my conservatory a lovely place to spend time in Definitely worth the expense

We wanted to use Taverham as they are a small local company. The design stage was fine although the original design had to be changed to be what we had discussed with the person who came around. This was agreed.
Unfortunalty they gave the wrong design to the fitters so when they came and fitted the roof it had the glass panels in the wrong place in the roof.The fitters were gutted but not surprised.

Initially the company said that we would have to reach a compromise as this was going to be too expensive for the company to fix - they were very patronising to my wife on the phone. It was only after we wrote a long letter including all of the things they had agreed to that they finally came a removed the roof and put the right one up.
This took a long time - the roof should have been completed by the end of April or May but wasn't finally finished until August.
The organisation was poor. The fitters who came. round had not been given the key we left with them. We had to come back from work twice as they turned up with out the key we had left for them.
The office and admin staff lack proper organisation - they didn't seem to know what was going on or when and they continually used the wrong names when they spoke to us!
We wrote a complaint over 6 weeks ago and have not had a response to this yet.
Quality of the workmanship on the job has so far been good and we are finally pleased with what is now there but the poor organisation and lack of care means it is only a 2 star review.