T Brown Group Opiniones 319

This company is so unprofessional and unreliable. This is the 4th appointment made for my boiler which they did not turn up for. Engineer is calling me after 9.00pm saying he is just about 10 minutes away, so he wants to turn up at 9.30pm or later. My housing association Peabody jump from one contractor that were at least reliable to this complete useless company that are just the worst company I’ve come across and they don’t give damn that they are wasting your time.

Absolute joke of a firm,wait in all day for one of there guys to take a picture of the door downstairs and say he came,when I'm sitting here and not call at all on the intercom ask the guy in there office to get him back so I will personally go down and let him in,if he can't get in,total lies

THE WORST COMPANY EVER!!!!! My boiler was broken and leaking for over a year, they only changed it once it completely stopped working but still took them over 3 weeks to do this leaving me with no hot water or heating with a young child. I got new radiators in some rooms they ripped up all the boxing around the pipes and 5 weeks, 5 appointments and 3 no shows later still not fixed. Customer service staff are polite but not helpful they just try to console and brush you off. No clear communication when engineers are running late or not going to attend. One of the engineers actually came to my property and told me he only get paid £18 for boxing and the job is not worth the £18 which is one of the most unprofessional conversations I’ve ever had!

So I had a new boiler fitted on the 30/12/23 the engineer didn’t put the condenser pipe back on the waste pipe so from the 30/12/23 the pipe was leaking slowly under the sink behind a boarded off area . I obviously didn’t know but after a few weeks I had condensation on my windows and mould flys start appearing and was using fly spray they just kept coming over the weeks and mould getting worse . I took a picture of the flys and identified as drain moths so I started looking for a leak and found under the sink behind the boards in a very tight corner the pipe was off , so when the washing machine was on it would pump on draining or when sink was full and plug was pulled it would drizzle out causing a black sludge full of moth lava underneath the boxes off area and bad damp so from 30/12/23 to 1st of march 24 it was leaking. The damage was done everything was mouldy damp and the kitchen needed to be removed the flooring everything ruined, I sent 2 emails to Tbrown gas company they send a inspector out on the 17/04/24 he spoke to me all nice saying it’s bad we need to do something for you . He went back to the company they try saying the washing machine popped the pipe off to cover it up , the pipe is two long and the angle of the pipe it’s impossible to have even been in the waste pipe to pop off but the guy lied I have all the pictures and evidence u can see it was never attached after the install causing the damage, I have had no kitchen no cooker and flys in my flat for months, my clothes smell damp when I wear them everything it ruined

This company is getting worse. They missed both appointments. Nobody turned up. Then sent me a Legal Action letter blaming me for not letting them gain access !! I phoned them of course, and I do beleive they are lying. How do they get away with this ? What a bunch. They should be closed down.

Today my new boiler and radiators were fitted, very happy with workmanship, and then electricians came to fit the control unit after that I lost lost hot water, and heating. Reported to T Brown, and I was told that I have quality control appointment, which was not aware of , I explained that I have hot water, the advisor on phone told me it's 5 now they have finished, then no problem, I asked there is no problem because I have no water and heating, I put me on hold then line went dead. So impressed with customer services.

How does this company still have a contract with Peabody! They came out to complete a gas safety check and left the pipe hanging off the boiler! This morning my kitchen is flooded! No hot water, the same last year! This is a flat with wooden floorboards, so I’m sure the resident that lives below, will have a collapsing ceiling soon! Incompetent! Thy need to be reported to the Health & Safety Executive. Qualifications and competence are required when working with gas for a reason! Don’t go near these people! Peabody you should be ashamed, another incompetent organisation!

I cannot tell you how much I hate this company. Time and time and time again they fail to keep appointments. This has been going on for years. Why my housing association still uses them is beyond belief. There is never any apology I have wasted so many hours waiting for these cowboys to turn up.
I emailed them for their latest excuse.Apparently they were at my flat at 3pm ...blatant lies as I took a half day and was in my flat from 1pm.

Chaotic. Multiple appointment letters sent for the same issue - appointments they do not turn up for. Either significantly late or total no shows.

Poor levels of customer service, and what sounds like lies about why their engineers haven't arrived ('they came this morning but couldn't get access to your property' - utter rubbish). No apologies and no priority given when rebooking missed appts

Engineer who did arrive (4 hours after appt time) told me he had only just been called to attend an hour or 2 beforehand.

As tenants we have no choice so are held hostage to poor companies like this

No Star
No order
Dishonest
Disgraceful
Unprofessional

I was told my appointment with T Brown was between 0730 & 1300
I called at 1320 to be told the engineer was running a couple of hours late and would be with me at 1500,
bearing in mind that no one from T Brown had made me aware of this.
so I took this opportunity to do something as I had already lost most of my rest day from work, then to my horror a missed appointment card was posted at 1404 the time I found this was at 1440 so now it turns out I have totally lost almost a day due to T Browns Incompetence.
When calling them about this situation the customer service was shocking and they insisted that I book another appointment saying that the engineer said he would be with me by 1500 but this was not said to me on the phone, It was said he was running a couple of hours late and would be with me for 1500.
This company has no customer care what so ever peoples lives should not be played with especially on rest days from work where it is the persons time after working hard to get rest days.
I asked for the rearranged appointment to be the Engineers first job due to them messing me around but the response was we only do a time scale of morning or afternoon so we cant do that (Shocking) what on earth are the LBH thinking of giving them this contract? I pay for this service of incompetence weekly out of my rent it's SHOCKING.

i do wonder what was the motivation behind Hounslow Council having a contract with TBrown.
terrible customer service, engineers lying about attendance - taking a photo of front door without knocking and then accusing you of not being at home, saying appointment is classed as an emergency and then leaving you days without heating and hot water.
if it wasn’t for contracts with London councils, they would have been long gone and out of business.
STAY AWAY from them if you value your time and sanity.

Had trouble with timer unit on boiler, engineer (Roman) came in on Monday 18/03/24 to assess repair, contacted by T Brown following day to tell me parts had been ordered, and follow up appointment was made for Thursday 21/03/24 pm, "Roman" arrived again to do repair, this took about 30mins, repair completed, no mess, and "Roman" even re-enstated the timer functions to the times I had on old unit, very well pleased. From time of reporting repair, to time of completion, well done to "T Brown" and engineer "Roman". Great customer service.

Useless company total liers don't come when booked and said they didn't get access. Don't even deserve a 1 rating. Don't book them for repairs not reccomended

If you need something, don't call them.
We had a ticket for a 4-hour repair, but no one turned up, nor contacted us for an update.

The next day I called back and spoke to a rude (Johny?) staff member not able to answer my questions, and told me "to not worry" ... Cuts me off multiple times when I was speaking.

The company already has a bad rating so I suppose the staff only reflects the reality.

Sent four different gas men to my house on four different occasions in a period of 10 days ..they can't fix anything. Useless ..cowboys ..they said boiler ok but it was not and never was ok. scum bags caused Me so my stress no hot water and heating hope they rot in hell

After being 8 days without heating and hot water An appointment was made for and engineer and electrician to come for 1st February an all day appointment.On Thursday the engineer arrived at 8am spent 5hrs installing the boiler when he left he told me the electrician would be with us soon
And also all the rubbish would be collected that day. By 4pm no sign of electrician so rang TBrown after being in a queue for 45 minutes spoke to customer services and was told the electrician should have told us he wasn’t coming. But he would be with us on the Friday. So at 8am Friday rang T Brown to confirm and was told someone would be there between 8am &8pm , it got to 4pm so I rang TBrown and was listening to music until 5pm obviously it was Friday and they didn’t want to deal with there customers
So no one turned up again. Rang Saturday morning and was told that an email would be sent to the insulation team again and someone would call me
Of course no phone call over the weekend
So this morning I rang at 8am and spoke to a lady who said they couldn’t send anyone out until tomorrow
If we want hot water at the moment we have to put the boiler up to 80 which means the radiators are on higher than normal just so we have hot water
I lost a days pay as I had to have Friday off and now I have to have another day off tomorrow
Also the rubbish the engineer left was still sitting in my front garden yesterday which included the old boiler and tank But apparently there coming for that today. All I can say is what a way to run a company Peabody needs to rethink when TBrown contract is up for renewal

This company is so poor I have hot water coming out of a over flow pipe and all t brown said we do not carry pipes

This morning I have been waiting since 7.30 it is now 2pm.
This is the 3rd time the Engineer has not showed or has shoved a card through the letterbox without knocking.
I hear very well. I have the windows open and I'm not making any noise and I live in a quiet off road. I cannot understand what is going on here - do they get paid if the take a picture of the door - taxpayers money - for a picture of the door and say there was no answer.
The 4th appointment on Friday I am leaving the door open, let's see how they get around that one.
I will also make a complaint to the council and ask for an FOI on how TBrowns payment structure works.
Something is seriously wrong here.

Made me wait in all day only for the useless engineer to be recorded on my ring doorbell taking a picture of my door without ringing the bell, then pissing off home.