TDS Northern Ireland Opiniones 66

The first lady I spoke to on this line unfortunately didn’t manage to resolve the problem of connecting my email address to the correct to the right account. I had to call back again for more support, and this time I spoke to Shereen. She did an amazing job of getting everything sorted for me, and was very efficient and friendly and helpful. Her customer service support was outstanding, and all of the issues I was having with my account were quickly resolved.

Zubir was ery helpful and knowledgeable staff member.
Thank you.

Very efficient service overall. I didn’t have to wait for someone to answer my call. Zubair was an outstanding advisor. He was helpful, respectful, knowledgeable, and highly professional. He resolved my query within seconds, making the entire experience smooth and hassle-free.

Contacted TDS and was speaking with Lynn who was very clear and helpful on advice. Lynn was very pleasant, professional and took the time to follow up, definitely an asset to this organisation. Super customer service.

Lynn was incredibly helpful while trying to sort out my mother’s deposit at an assisted living residence including a move from one Appartment to another, return of deposit and new deposit etc. So pleasant to deal with and reassuring there is someone helpful a phone call away.
The deposit return was very easy too -
The portal works well.

I was greeted on the phone by a lovely lady Lynn who was so helpful and gave me great advice on what I needed to do.
They are definitely a costumer based focus group as I was nervous before calling incase they didn’t really care to what I had to say as a tenant and not the landlord but I was completely proven wrong by this. Lynn is a lovely woman I left the call feeling a lot better than I did before calling.

I spoke with Jodi Majury today at TDS who kindly assisted me regarding my deposit being returned. Jodi was very helpful and I would like to thank her for professionalism and her courtesy.
Glenn

Talked to a lady called Jodie working for TDS, about withdraw of my house rent deposit,she talked kindly and helped me on the steps to take to apply for the deposit. Thank you so much.

Lynn was really helpful with my request and was speedy and efficient with his replies. I am grateful for all his help. Thank you Lynn.

Employee
Your employee Carys Gill has been very efficient and helpful when dealing with any query we had with TDS NI.

Good support

This was one of my best experiences ever! I’m so delighted by Ameen service!
Thank you so much!
Appreciate your patience with me

I rang TDS to make a general enquiry. It was refreshing to be greeted by a person and not a machine! I was speaking to a lady called Carys and she was most helpful and explained things very clearly and assured me to call back if I needed further assistance.

Very helpful employee! Got my deposit sorted in five minutes and was a lovely guy!

Carys is great. Very responsive to any queries and quick to help/get issues resolved.

Carys gave expert advice and really guided me through my issue. Can't recommend enough.

Good service. Carys was extremely helpful.

I spoke with a gentleman named Billy who was an absolute pleasure to deal with. He was straightforward, concise and polite all at the same time. He should definitely be commended for his work.
Luke Meehan

This is by far the worst company I’ve ever had to deal with. Between not meeting deed lines, then there was problems with my log in where I was told ring back next week for 3 weeks in row, being spoke to like I was 5 years old by a woman, then I was told that I would have my deposit in my bank in 5 working days. Spoiler! It wasn’t. Then I was told it’s actually up to me now to chase the landlord for my money?! What exactly are TDS for? They don’t make the final decision for who actually gets rewarded the deposit? (Another spoiler, they actually favour landlords) so now I’m £575 down unless I take my landlord to small claims.
This company could improve by closing down and letting someone else more competent do the job!
The whole ordeal has been abysmal at best. 6 months of this dispute just to be told that I have to chase my landlord for the money?! Absolute joke of a company.