Templeandgrace Opiniones 

We went to the Temple and Grace store in Hawthorn Melbourne and our wedding band consultation was a bad experience...my partner wasn't really given the opportunity to try out different styles. The consultant was more interested in telling us their rings were good quality, instead of helping us find a design that suited us. We got some attitude like "oh you want to try that one now...but you said you wanted this other style and I have got the product code already". Our consultation lasted around half an hour only for both rings and we got as much information from their website. We ended up feeling rushed and unheard. We went to other places and had an amazing experience - staff spoke about designs with us and gave us freedom to try on different styles which should be the general experience when you're spending this much money and for something that should be memorable and meaningful.

Refusal to communicate and long delays.
After booking an appointment at the Melbourne showroom, we turned up all staff dealing with other people and a long wait. When they finally got to us they were extremely rushed, distracted and not interested at all.
This was tolerable because we only wanted some plain wedding bands and knew what we were after.
We placed an order in store for these basic wedding bands, and paid in full on the day. We were quoted 4 weeks until they would be ready, 5 weeks at an absolute stretch. We told them our wedding date and when we absolutely needed them by.
It was now been over 7 weeks, with the rings needed this week and we cannot get hold of anyone to find out where the order is.
4+ emails have been ignored and not responded to from any of their customer service, sales, or immediate support email addresses.
Will be disputing with the bank to get the money back and will try to find someone else at last minute because of this disgusting lack of any support.

My husband and I purchased our wedding bands from your Subiaco store in January. My ring is perfect, however my husband’s ring has unfortunately been too large from the day we collected it.

When we tried it on in store, we immediately raised our concerns that it was too big. We understood that tantalum rings cannot be resized, however the sales consultant encouraged us to take it home, wear it in different temperatures, and see how it felt over time. Although we were hesitant to do this, we trusted the advice we were given.

In April, I also contacted Temple & Grace about the ring and explained that it was still too large. I was advised to bring it back and was told that it could be resized for us. Once again, at no point during that conversation was I informed about the 100-day return policy. Had we been told then, we would have made arrangements to return the ring immediately.

Unfortunately, we were never informed of your 100-day return policy at any stage. Living in the country means we don’t regularly travel to Perth, so we only returned to the store when we were next in the area.

Because we followed the advice we were given to continue wearing the ring, it now has some light scratches, which we completely understand is expected with normal wear. However, we feel we have been placed in a very disappointing position. Had we been made aware of the 100-day return policy, we would have returned the ring much sooner instead of continuing to trial it as we were advised.

We’re now left with a $740 wedding band that cannot be resized, cannot be worn, and is effectively unusable. We are incredibly disappointed, particularly as we raised our concerns from the outset and relied on the guidance provided by your team on more than one occasion.

Absolutely disgusted. Opposed to getting the Peter W Becks (ring advertised with PWB watermark) a master jewlers ring with black diamonds that was ordered almost 9 weeks before my wedding. They gave me a ring that looked like it was made by some apprentice at TEMU (thats how bad it was) 3 weeks prior. Then due their delay the correct ring arrived the day after my wedding and just got it measured... turns out it's 6.8 mm not 8mm. It appears they think they can recreate rings which have a copyright on them.
In addition the review I left (same as above) on google maps has a shadow ban, preventing a true reflection of their rating. I have also been taking screen shots of negative reviews which disappear within a couple of days taking their rating back to a 5star.
If you are a customer who has left a negative review with regards to Temple and Grace, check for your review from another account. If it is not visible contact Google and appeal the shadow ban.

ZERO STARS ZERO STARS ZERO STARS ZERO STARS

I purchased an engagement ring from Temple & Grace which required multiple repairs within less than six months of ownership (a loose centre stone, halo alignment issues, hidden halo diamond problems, and visible band wear). An independent jeweller deemed it unsafe to wear due to the risk of losing the centre stone.

When I requested repair documentation and a metal composition report, Temple & Grace failed to provide compliant documentation. An independent jeweller also raised questions about the platinum composition of the band, and the hallmark was not visible on inspection. These concerns were never adequately addressed or explained in my opinion.

The centre stone diamond also chipped during the period of ownership, which added to my concerns about the overall quality and workmanship of the ring.

I received minimal communication despite repeated follow-ups via email and phone, and ultimately had to take the matter to the Magistrates Court in Perth to obtain my refund. They did not resolve this willingly.

I understand issues arise with any jeweller, but in my opinion, the lack of transparency around materials, the failure to provide documentation, and the need for legal action to get a basic refund is not acceptable for a business selling high-value jewellery. I strongly suggest that you do your research before you consider this jeweller.

Do not use this company for custom designs. They do not document conversations or agreements, they make changes to designs without telling you and proceed with work without agreement. They do not respond to concerns or emails. Due to them failing to respond for weeks, I have had to lodge a complaint with Consumer Affairs due to them failing to meet several of their ACCC obligations and after many months of frustrations I am still without my precious rings as per the design that was agreed and paid for.

We have used Eli at your edgecliff showroom for all our family. He upgraded my engagement & wedding rings, he helped my daughter & her husband select a ruby ring & an eternity ring & he is currently helping my son choose an engagement ring for his partner.
We have found that Eli is genuinely helpful & knowledgeable & we really trust his advice in deciding what diamonds & rings to purchase.