£6 went down the drain after trying to play the godzilla kingkong vr game and £2 was lost on the baskeball hoop games. right before the game could even start, the power went out and continued to go ou... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónStar City, Watson Road, Birmingham, B7 5SB Birmingham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Was amazing few hours. The manager lynz really went above and beyond for our visit had a small issue and she handled it superbly we will be back again before kids go back to school.
La empresa ha respondido
The games are fun and bowling is amazing , the downside I can think of is the arcade games are too expensive when most of them last 30 seconds long.
La empresa ha respondido
I had such a lovely experience at StarCity Tenpin and really enjoyed my visit. The atmosphere was great, the staff were friendly and welcoming, and the service was excellent throughout. Zaynab in part... Ver más
La empresa ha respondido
Información sobre la empresa
- Bolera
- Bar
- Sala de escape
- Centro de juego con pistolas láser
- Centro recreativo
- Sala recreativa de videojuegos
Escrito por la empresa
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Información de contacto
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, Reino Unido
- 0333 034 6100
3,8
Muy bueno
128 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Tenpin - Birmingham Star City
Hi Ikram, thank you for the lovely 5* rating of Tenpin Birmingham Star City. We're delighted to hear you had a great experience and received excellent service. We look forward to seeing you again!
Take care,
Kirsty
powercuts & lost money
£6 went down the drain after trying to play the godzilla kingkong vr game and £2 was lost on the baskeball hoop games. right before the game could even start, the power went out and continued to go out 5 more times. when asked for our £8 back (we paid via coins), we were told to wait for the power to come back on to retrieve our money. what did gaining coins back have to do with the electricity? by this time it was already past 9pm and had to head out as we had children with us that were falling asleep, so we were unable to gain our money back. very disappointing as our first time visiting was good and there were more games available and working compared to this time around.
15 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hello Anon,
Thank you for taking the time to rate Tenpin Birmingham Star City 1 stars. We are truly sorry to hear about the frustrating experience you had during your recent visit, especially with the power outages and the issues with retrieving your money. We understand how disappointing this must have been, particularly with children present. Your feedback regarding the technical difficulties and the handling of your refund request is very important to us and will be shared with our team for immediate review and improvement. All the best ~ Laura
Respuesta de Tenpin - Birmingham Star City
Hi Khalid
We're glad you enjoyed the bowling and food! We appreciate your feedback regarding the music volume and will certainly consider lowering it. Best wishes - Clare
Respuesta de Tenpin - Birmingham Star City
Hi Rob, thank you for your fantastic 5-star review of Tenpin Birmingham Star City! We are so pleased to hear that you enjoyed our facilities and found them to be of good value. We look forward to welcoming you back again soon! Best wishes - Mel
The games are fun and bowling is…
The games are fun and bowling is amazing , the downside I can think of is the arcade games are too expensive when most of them last 30 seconds long.
20 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Fatimah, thank you for your 4* review of Tenpin Birmingham Star City! It's lovely to hear how much you enjoy bowling and we appreciate your feedback concerning the pricing of the arcade games. We will ensure that this is passed across to the relevant team for future improvements to be made. We can't wait to welcome you back again shortly! Best wishes-Leila
Poor service
Dear Manager,
I am writing to express my disappointment regarding the way I was treated during my recent visit\.
I had booked a bowling session for **8:00 pm**, and my booking email clearly stated that we should arrive **15 minutes before the game starts**, so I arrived at approximately **7:45 pm**\.
I approached the lady at the counter and politely explained that I had booked bowling and asked where we should go\. She told me that I had to come back at 8:00 pm and that I had to wait for 15 minutes\. I explained that my booking email specifically instructed us to arrive 15 minutes before the game, but she dismissed this and told me, in a very rude and unhelpful manner, that I had to come back at 8:00 pm\.
I found her attitude extremely disappointing and unnecessary\. Rather than helping us with our booking, she made us feel as though we were causing a problem by arriving at the time we had been instructed to arrive\.
I therefore waited nearby\. After she moved away, I approached another member of staff and explained the situation\. The other lady immediately checked the booking and sorted out our bowling lane without any issue\. This made me even more confused as to why the first member of staff could not have simply helped us in the same way\.
Unfortunately, this is not the first time I have experienced poor treatment from this particular lady\. I regularly visit your venue, including at breakfast time, and I have noticed that her attitude towards me has repeatedly been unfriendly and disrespectful\.
I am a regular customer and I expect to be treated with basic courtesy and respect\. I am particularly disappointed because the problem could have been resolved very easily if she had simply checked our booking instead of speaking to me in such a dismissive manner\.
I would appreciate it if you could look into this incident and address the way customers are being treated\. I hope that future visits will be a much more positive experience\.
Kind regards,
Kawsihan
18 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hello, thank you for taking the time to leave a review of Tenpin Star City! We are very sorry to hear about your disappointing experience during your recent visit. We understand your frustration at being told to wait despite following our instructions to arrive 15 minutes early for your bowling session. We pride ourselves on excellent customer service and so this is very disappointing to hear and your feedback will most certainly be passed to the relevant team to ensure future improvements! In the meantime, we really do hope you will give us another chance and we very much look forward to welcoming you back! Best wishes - Mel
I like the venue
I like the venue. Plenty of parking and spacious place. No waiting time.
20 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Fauzia, thank you for leaving a 5* review of Tenpin Birmingham Star City! It's wonderful to hear all the best bits of your recent visit. We look forward to welcoming you back again soon! Best wishes-Leila
Respuesta de Tenpin - Birmingham Star City
Hi there, thank you for your 5* review of Tenpin Birmingham Star City! We're so pleased to hear this. See you again soon! Best wishes-Leila
Was amazing few hours
Was amazing few hours. The manager lynz really went above and beyond for our visit had a small issue and she handled it superbly we will be back again before kids go back to school.
29 de julio de 2026
Respuesta de Tenpin - Birmingham Star City
Hi there, thank you for leaving Tenpin Birmingham Star City an amazing 5* rating. We are so glad to hear you had a great time with us today and that the issue you had was resolved by the team. We can't wait to welcome you all back soon! Best wishes - Kaylee
We popped down for a game
We popped down for a game, but the place was a real letdown. The whole venue looks completely dull, dated, and in dire need of a proper modern lick of paint.
Unfortunately, it wasn't just the tired decor that put us off. The place felt rather untidy overall, and to top it all off, the bowling balls were filthy and sticky to touch.
You expect a basic level of cleanliness and upkeep for a family outing, but this missed the mark completely. Won't be bothering to come back, and definitely wouldn't recommend it.
12 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Muhammed,
Thank you for your 1* review at Tenpin Star City! We are very sorry to hear that you found the level of cleanliness was not up to standards on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Staff were amazing 👏 had a great time…
Staff were amazing 👏 had a great time with the kids , very good offers.
12 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Zaheer,
Thank you for your fantastic 5* review at Tenpin Star City! It's great to hear you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Respuesta de Tenpin - Birmingham Star City
Hello Stephanie,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We are so pleased to hear that you found our team members friendly and helpful. We hope to see you again very soon. All the best ~ Laura
The bowling alley we were assigned had…
The bowling alley we were assigned had not been cleared of the previous occupants’ debris which we had to clear ourselves. Chips and salt over the floor and seats and the remains of their meals in cardboard.
We were told it was ready for us.
The bowling was fine although I think if we come again we shall only book one game
11 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hello Margaret,
Thank you for taking the time to rate Tenpin Birmingham Star City 3 stars. We are very sorry to hear that your assigned lane was not clean upon your arrival. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention. We will ensure this is addressed with the team. We hope you'll consider visiting us again and that your next visit is the 5 star experience we wish to give all our customer. All the best ~ Laura
Respuesta de Tenpin - Birmingham Star City
Hello Jeanette,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We're so pleased to hear you had fun, found our staff helpful, and were happy with the price. We hope to see you again soon! All the best ~ Laura
I had such a lovely experience especially with a staff named zaynab
I had such a lovely experience at StarCity Tenpin and really enjoyed my visit. The atmosphere was great, the staff were friendly and welcoming, and the service was excellent throughout. Zaynab in particular stood out to me because she was so kind, helpful and attentive when serving us food. She made sure we had everything we needed and took the time to make us feel welcomed and looked after. Her friendly attitude and great customer service made a big difference to our experience. It’s clear she puts effort into making customers feel comfortable and happy. Thank you, Zaynab, for making our visit such a positive experience. I would definitely recommend StarCity Tenpin to others!
5 de agosto de 2026
Opinión espontánea
Respuesta de Tenpin - Birmingham Star City
Hi Haseebah, thank you for the excellent 5* review for Tenpin Star City! We're so glad to hear that you had a lovely visit, that you enjoyed the atmosphere, and that Zaynab had provided a friendly and positive experience. We will be sure to pass on your kind feedback, and we hope to see you back again soon! Best wishes - Adelaide
Tenpin
Bowling was really good, had a great time and one worker called zaynab was really great and she was especially helpful in ensuring everything went well, helped us out when we needed it, really nice 😊
8 de agosto de 2026
Opinión espontánea
Respuesta de Tenpin - Birmingham Star City
Hello Leena, Thank you for taking your time to leave us a wonderful 5* review! We are so pleased to hear that you enjoyed the bowling game at our Tenpin at Star City. We will pass your lovely comments onto our team. We do hope to see you again soon. Many Thanks - Kimberley
Pleasant staff and great customer…
Pleasant staff and great customer service. One staff in particular, zaynab, provided excellent customer service when serving our food!
8 de agosto de 2026
Opinión espontánea
Respuesta de Tenpin - Birmingham Star City
Hello, Thank you for taking your time to leave us a outstanding 5* review. We are really pleased to hear that you enjoyed your recent visit and found our team members great throughout. We do hope to see you again very soon. Many Thanks - Kimberley
Respuesta de Tenpin - Birmingham Star City
Hi Mazhar
Thank you for your fantastic 4-star review! We are so pleased to hear that you found the booking process easy and that our team provided great and polite service. We appreciate your kind words! Best wishes - Clare
I cudnt decide where to take my…
I cudnt decide where to take my granchildren for a treat they asked to ho bowling never been b4 but we all had a lovely day my grandchildren loved it
6 de agosto de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Christine, thank you for leaving a 5* review of Tenpin Birmingham Star City! It's wonderful to hear how much fun you and your family had on your recent visit. We can't wait to welcome you back again soon! Best wishes-Leila
The summer offer was great
The summer offer was great, apart from the prices for drinks at the bar which are ridiculously high, can go Aldi n buy a pack for the price of 1 kids drink, n slushes are cheaper then squash drinks that needs a rethink a fruit shoot shud not cost more then a slush but otherwise was a great experience
29 de julio de 2026
Respuesta de Tenpin - Birmingham Star City
Hi Leah, thank you for your 4-star review of Tenpin Birmingham Star City! We're glad to hear you had a great experience overall and we appreciate your feedback regarding our drink prices! Please be assured all of your feedback will be shared with the appropriate team and in the meantime, we hope you will still consider visiting us again in the future! Best wishes - Mel
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.