The experience was good. Unfortunately the app wasn’t working properly so we couldn’t order drinks via the QR code at the lane I was also a little disappointed that you deals didn’t start till 6p... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónColiseum Leisure Park, Coliseum Way, Cheshire Oaks, Cheshire, CH65 9HD Cheshire Oaks, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I booked and paid online, and the process was very straight forward. We were told which lane we had been allocated on arrival and were able to set up our games without any problems. I hadn't been bowl... Ver más
La empresa ha respondido
Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... Ver más
La empresa ha respondido
I have put in a formal complaint about the service received and nobody has had the decency to respond. Service from start to finish was very poor. The bowling itself was enjoyed by the grandchildren... Ver más
La empresa ha respondido
Información sobre la empresa
- Bolera
- Bar
- Sala de escape
- Centro de juego con pistolas láser
- Centro recreativo
- Sala recreativa de videojuegos
Escrito por la empresa
Tenpin Cheshire Oaks is right inside the Cheshire Oaks Designer Outlet — easy reach from Ellesmere Port, Chester, Wirral and across Cheshire. The perfect excuse to make a full day of it. With modern bowling lanes, laser tag in our 4D arena, karaoke rooms and a full arcade, there’s more than enough to keep everyone entertained after the shopping bags are packed. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling at Cheshire Oaks, sorted.
Información de contacto
Coliseum Leisure Park, Coliseum Way, Cheshire Oaks, Cheshire, CH65 9HD, Cheshire Oaks, Reino Unido
- 0333 034 6100
4,1
Muy bueno
124 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Laser arena is a great experience
We booked the Laser arena for our Daughters birthday, great experience, easy to navigate booking system. Great staff helping us on arrival. Great arena. Booked this arena twice now & always had a good time.
14 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Hannah,
Thank you for your fantastic 5* review at Tenpin Cheshire Oakes! It's great to hear you've had such a lovely time on your daughter's birthday. We are delighted you found the staff to be very helpful and friendly. We look forward to welcoming you back again very soon! Best wishes- Steph
Good value for money due to offer that…
Good value for money due to offer that was on. Just a shame this sort of offer is not on in the day and school holidays as otherwise it is rather expensive.
Also toilets at venue were very smelly and looked like they needed a good clean !!!!
12 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Erika, thanks for leaving a rating and review for Tenpin Cheshire Oaks! We're glad you found our offer to b of good value. We greatly appreciate your feedback regarding the pricing, and we'll ensure this and the cleanliness of the toilets are shared with our team. Thank you for taking the time to let us know! We hope to see you again soon! Best wishes - Rosie
we love tenpin we go nearly every…
we love tenpin we go nearly every sunday, the deals are amazing and it’s such a lovely place for date night
1 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hello Elle, Thank you for taking your time to leave us a fantastic 5* review for our Tenpin in Cheshire Oaks. We are pleased to hear that you enjoy your regular visits to us and enjoy our deals that we have available. We can't wait to see you again soon. Many Thanks - Kimberley
Really enjoyed it
7 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Rachel, thank you for the brilliant 5* review of Tenpin Cheshire Oaks! We are so pleased you had such an enjoyable visit and we very much hope to welcome you back again soon! Best wishes - Mel
We visited your branch at Ellesmere…
We visited your branch at Ellesmere Port on Sunday 8th February with my husband, 5 year old and new born baby.
During our time there, I needed to use the accessible bathroom to change my baby. When I went to go in it was locked, so I asked reception for the key. She told me to stand outside and someone would be over. 10 minutes went by and still no one came.
I went back to reception with my baby and asked again. I was informed they were trying to locate the key and to again go back and wait. Another 15 minutes now went by and nothing.
My baby is 14 weeks old and it was shocking that I couldn't use the facilities I needed. Lucky, we had finished the bowling and were able to leave to use a changing room elsewhere.
I think this is absolutely shocking and hope someone in greater need has not suffered and they have now managed to locate the key.
I work as a manager myself in customer services and found the way I treated to be terrible, I was made to feel like I was an inconvenience for asking for something which should of been so simple & as for my poor baby, why should he of suffered.
Many thanks
8 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Caroline, thank you for leaving feedback for Tenpin Cheshire Oaks. We are incredibly sorry to hear this and we would like to look into this further for you. Please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cheshire Oaks'. Please include any other information not already here. Once again, we are very sorry about this and we hope you'll consider visiting us again in the future. Best wishes - Kaylee
It was a nice venue and very clean and…
It was a nice venue and very clean and it was good that you could order drinks to your lane.
10 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hello Crystal, We're happy to hear that you enjoyed the venue's cleanliness and lane-side drink service. Thank you for your positive feedback; we appreciate you taking the time to share. We do hope to see you again soon. Many Thanks - Kimberley
Disinterested staff
Lane broke down, staff are aloof and completely disinterested. Full of Chavs, felt really quite unsafe.... Not the experience we were looking for...
6 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hello, We're sorry your experience was not satisfactory. We appreciate you bringing these issues to our attention, and we will address your concerns. If you would like to discuss this further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kim
Ideal for all the family
Ideal for all the family, great that we could book the lane with food, did a karaoke room and the arcade after our game.. Great fun had by all!
31 de enero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hello Anne,
Thank you for taking the time to rate Tenpin Cheshire Oaks. We are delighted with this rating and that you found the venue Ideal for the whole family. We are thrilled you were able to engage in several activities and hope to welcome you back again soon. All the best ~ Laura
First time visit - Maintenance issues
We had been assigned 2 lanes even though we had requested 1 lane so that our game lasted longer and were advised that we would need to wait another 15 minutes, which wasn’t suitable with us having young children and a baby so we did then managed to get 1 lane assigned that we could use sooner.
Our lane suffered a few maintenance issues and play was delayed a few times, plus the side bumpers were broken on our lane and one of them remained up the entire time despite us not wanting to use bumpers for 4 of the adults in our party.
We don’t often have large family/friends days out due to the high price so this was a special visit and based on the issues we experienced, for the price we paid, this wasn’t worthwhile for us to visit again.
If the price was cheaper we may be tempted to visit again/more regularly but we also paid a lot for this recent visit and for our 3 children, it was their first time bowling, so it we were compensated/reimbursed for the issues experienced then we would reconsider visiting again.
1 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Lindsay, thank you so much for taking the time to leave a review of Tenpin Cheshire Oaks! We are really sorry to hear that your recent visit was not as enjoyable as we would have liked due to the technical issues experienced! Please be assured all of your feedback will be passed onto the team so that improvements can be made and in the meantime please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Cheshire Oaks' so that we can look into this further for you! Best wishes - Mel
Lanes constantly jamming having to get…
Lanes constantly jamming having to get someone to sort it out member missing a go because it was just skip someones name. Constant issues.
31 de enero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Stevie, thank you for leaving a review of Tenpin Cheshire Oaks! We are really sorry to hear that you often encounter technical issues when visiting! Your feedback is really important to us and so please be assure all details will be sent to the team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
The whole place was filled with…
The whole place was filled with travellees they intimidated my children and it was clear there was going to be trouble at any moment.
1 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Dawn,
Thank you for your 1* review at Tenpin Cheshire Oakes! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements need. If you would like this to be looked into further please could you email customer.feedback@tenpin.co.uk. Best wishes- Steph
Very helpful manager Lou
Very helpful manager Lou, always happy to help. We love bowling and we always have a great time.
3 de febrero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Nicola, thank you for leaving Tenpin Cheshire Oaks a fantastic 5* rating! We appreciate you taking the time to leave us a wonderful review. We are so happy to hear that you enjoy bowling and have a great time with us. We look forward to welcoming you back in the future! Best wishes - Rosie
Respuesta de Tenpin - Cheshire Oaks
Hi Sophie, thank you for leaving Tenpin Cheshire Oaks an excellent 5* rating and review! We're glad you enjoyed the many activities we offer and we appreciate your feedback. We look forward to seeing you again in the future! Best wishes - Rosie
A novice bowler
My first visit at this location and a long time at any location. The staff made me feel very welcome and the whole experience easy and extremely enjoyable.
17 de enero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hello John. We're happy to hear that your first visit with us was enjoyable! It's wonderful to know our staff made you feel welcome. Thank you for your positive feedback. We do hope to see you again soon at our Tenpin in Cheshire Oaks. Many Thanks - Kimberley
A great experience
A great experience. We booked for a group of lads to bowl and they had a great time. There was a slight delay to their starting time but it wasn’t a problem.
10 de enero de 2026
Respuesta de Tenpin - Cheshire Oaks
Hi Mary
Thanks for leaving a 4* rating of Tenpin Cheshire Oaks. We're glad the group had a great time bowling! We appreciate your positive feedback and are happy the slight delay didn't affect the fun. Thanks for sharing! Best wishes - Clare
It was good fun
It was good fun, however the area wasn’t cleaned before we took the booth and after the last people left. Also,, the group next to us were constantly going over their line into our area and there wasn’t a range of bowling balls in our space or the wider public spaces
31 de diciembre de 2025
Respuesta de Tenpin - Cheshire Oaks
Hi Caroline, thank you for reviewing Tenpin Cheshire Oaks! We're glad to hear that you had a fun visit, but are sorry to hear that the lanes had not been cleaned and that there had not been many bowling balls to use. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Slightly disappointed
Had to play with the gutters raised as they got stuck and wouldn’t go down, call attendant he told us it needed a new motor and he didn’t have one they really should have offered as another lane or a refund as I kind of ruined the game for the adults playing although fine for the kids
31 de diciembre de 2025
Respuesta de Tenpin - Cheshire Oaks
Hi Stephen, thank you for taking the time to leave a review of Tenpin Cheshire Oaks. We are sorry to hear that the bumper issues impacted your visit. If you would like to discuss this further, please send us an email to customer.feedback@tenpin.co.uk, with the subject as 'Review - Cheshire Oaks'. Once again, we are sorry for any inconvenience this caused.
Take care,
Kirsty
Helpful staff
I made the mistake of booking the wrong venue (Chester instead of Ellesmere port) for 8 people with food. The staff changed the booking easily for us and we're very helpful!! Thank you
22 de diciembre de 2025
Respuesta de Tenpin - Cheshire Oaks
Hi Ashley, thanks for leaving Tenpin Cheshire Oaks a lovely 5* rating and review! We're so pleased to hear that the team were quick in assisting you with your booking issue. We hope you had a great visit and we look forward to seeing you again soon! Best Wishes - Rosie
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.