The venue is absolutely perfect! My nephew's from Africa had an absolute blast! We came in for tenpin bowling & ended up participating in a lot more activities. Customer service was spot on though the... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónLeisure West Complex, Browells Lane, Feltham, TW13 7EQ Feltham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I took my two grandchildren and we had a great time. Place was clean and staff were superb. Food was very disappointing was very expensive but I did not mind that, however expected better quality and... Ver más
La empresa ha respondido
Large open space with lots of activities as well as bowling. Downside was no air conditioning and it was 30 degrees outside and with all the machines inside generating a ridiculous amount of he... Ver más
La empresa ha respondido
We have been twice in one week to go bowling and play few games in arcades. Lady called Sue was so helpful both times we were there, defo a credit to the team! Only thing I would be negative on is soa... Ver más
La empresa ha respondido
Información sobre la empresa
- Bolera
- Bar
- Sala de escape
- Centro de juego con pistolas láser
- Centro recreativo
- Sala recreativa de videojuegos
Escrito por la empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Información de contacto
Leisure West Complex, Browells Lane, Feltham, TW13 7EQ, Feltham, Reino Unido
- 0333 034 6100
3,9
Muy bueno
128 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Not ten pin bowling anymore.
We take our additional needs daughter who is 46 years of age, bowling for her birthday. But the whole experience is for the very young. The noise levels from music & kids screeming is difficult to cope with. The kids run around out of control, which is an accident waiting to happen & anyone enjoys bowling thus is not the place to go. It's full of other games some of which are the start of getting kids hooked on gambling. So it just a place to generate cash & not a bowling ale.
21 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Robin
We appreciate you taking the time to share your experience. We're sorry to hear that the environment wasn't suitable for your daughter's birthday and that the noise levels and other activities detracted from your visit. We will pass your feedback to the team for review. If you would like to speak to us please email customer.feedback@tenpin.co.uk with the subject "Review - Feltham" and the details to enable us to reach out directly. Best wishes - Clare
Every thing was great
Every thing was great from the staff to the place the food. My family had a great time.
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Meagan, thank you for leaving Tenpin Feltham an fantastic 5* rating. We are thrilled to hear you and your family had a great time with us and enjoyed the food! We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
No one is listening
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Mandeep
We value your feedback and would like to help. Please email customer.feedback@tenpin.co.uk with the details of your visit so that we can reach out to you. Best wishes - Clare
Refurb looks lovely
Refurb looks lovely. Great deal of arcade games, bowling lanes and 2 Augmented darts lanes.
Food takes a while to arrive
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Shannon
We're glad you enjoyed the arcade games, bowling, and darts! We appreciate your feedback and will look into the food service times. Thanks for your review. Best wishes - Clare
It was good.
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Kelly, thank you for leaving Tenpin Feltham a lovely 5* rating and review! We're delighted to hear that you enjoyed your visit and we can't wait to welcome you back again soon! Best wishes - Rosie
Beautiful place.
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Oliwier, thank you for rating Tenpin Feltham 5*! We're so pleased to hear you enjoyed your visit and we can't wait to see you back again soon! Best wishes - Adelaide
It was really great .Mu children had…
It was really great .Mu children had such a blast and my children were saying it was the best Eid ever so thanks for making my children day special
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hey Ayesha, thank you for the amazing 5* rating and review of Tenpin Feltham. We are so pleased to hear that your children had an enjoyable experience. Your kind words will be passed on to the team. We look forward to welcoming you back again for another great time.
Take care,
Kirsty
Great customer service
25 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Kayleigh, thank you for the lovely 5* rating of Tenpin Feltham. We are delighted to hear you had a great time and that the team provided great service. Hope to see you again soon.
Take care,
Kirsty
Very rude staff
15 de marzo de 2026
Respuesta de Tenpin - Feltham
Hello,
Thank you for taking the time to rate Tenpin Feltham 1 star. We are sorry to hear that you didn't have a good time at our venue and that our staff didn't exhibit the 5 star customer service we wish to give all our customers. We hope that your next visit is a better experience. All the best ~ Laura
Try rude staff at soft play area white…
Try rude staff at soft play area white girl was very rude with my some
15 de marzo de 2026
Respuesta de Tenpin - Feltham
Hi Raj
We're very sorry that the staff member was rude to your son. We'll address this behaviour to ensure a better experience in the future. If you would like to speak to someone, please email customer.feedback@tenpin.co.uk with the details and use the subject "Review- Feltham". Best wishes - Clare
During several visits
During several visits, I have observed staff members standing together chatting rather than serving customers. On one occasion, I waited for approximately ten minutes because I believed another customer was being served, only to realise that the individual was actually a member of staff who then walked behind the bar. Despite having two tills and three bartenders present, the level of service remains unacceptably slow.
On a separate visit, while my friend and I were ordering drinks, a member of staff began arguing with a colleague and using inappropriate language in front of customers. This behavior is highly unprofessional. As a bar manager myself, I was genuinely shocked by the lack of basic customer service standards and the disregard for maintaining a respectful working environment
14 de marzo de 2026
Respuesta de Tenpin - Feltham
Hello, thank you very much for taking the time to leave a review of Tenpin Feltham! We are really disappointed to hear that the level of customer service on your recent visits was not at the usual high standard we expect! Your feedback is extremely important to us and we will be sending on to ensure improvements are met. In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Feltham' Best wishes - Mel
Respuesta de Tenpin - Feltham
Hi Sam, thank you very much for the brilliant 5* review of Tenpin Feltham! It is brilliant to see you had a fab experience and found us good value for money and we can't wait to see you again soon! Best wishes - Mel
Went for a softplay party and was…
Went for a softplay party and was disappointed with the customer service. Staff seemed rude and uninterested, and the atmosphere felt uncomfortable because of how they interacted with customers. Expected better from a place hosting parties.
14 de marzo de 2026
Opinión espontánea
Respuesta de Tenpin - Feltham
Hello Cristina, First off thanks for sharing your feedback. We are really sorry about any disappointment caused with the level of customer service at the recent soft play party you attended. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Feltham'. We hope to see you again soon for a better experience. Best wishes, Jade
Waiting to be served
Waiting to be served, the guy at the cashier said he was busy and his colleague was going to serve us, so we went waiting to the other cashier and immediately the guy who just told us was busy reopened the cashier, instead of calling us first started serving others who had just arrived, we have been bounced from one cashier to the other for other 3 times before we could be served, no attention at all for the customers order of arrival.
21 de febrero de 2026
Respuesta de Tenpin - Feltham
Hello, thank you for taking the time to leave a review of Tenpin Feltham! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Perfect bowling experience
Perfect bowling experience! It was my sons first time, it was a brilliant family evening out
28 de febrero de 2026
Respuesta de Tenpin - Feltham
Hi Rebecca, thank you very much for leaving such a great review of Tenpin Feltham! It is wonderful to see you had such an enjoyable visit with your family for your son's first visit and we hope this is the first of many! Best wishes - Mel
Overpriced; Bitter feeling. Nice member of staff
While we generally enjoyed the bowling; it felt very over priced; We got the £40 for 1 hour with a pizza. the Pizza was the worse pizza i have had; i would of preferred a microwave pizza from iceland. I get we paid for an hour and an hour is what we got but we were finishing our 3rd game with 1 round to go and it just cut it off. This created a bitter taste. 1. felt over priced, but then again bowling generally feels overpriced anyway, their should be a warning built into the game "You have 5 minutes left or something, Or let you finish you're current game within reason. The only reason i give it a 3 star instead of a 2; the staff member who i spoke to was very nice and kind.
26 de febrero de 2026
Respuesta de Tenpin - Feltham
Hi Karl, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about the disappointment on one of our offers. Your feedback is important to us and we will pass your comments to the correct team for future improvement. We do hope to welcome you again.
Take care,
Kirsty
A loud mess
It was just a mess everywhere! We turned up, all left over drinks and food from previous on the ledge, as well as the floor. The whole place was a mess, everywhere just needed a clean from top to bottom. The bowling itself was fine, the pizza that just randomly rocked up was debatable, the kids weren't bothered but for such an expensive entity especially at half term, you'd think that it would be so much more organised and clean. I found it mind blowing that just because it was half term you also feel you can charge 7.50 for a kid to run around the soft play with a million other kids, with shoes, left over drinks and food boxes every where. Just horrible experience
19 de febrero de 2026
Respuesta de Tenpin - Feltham
Hi Alisa, thank you for taking the time to leave a review of Tenpin Feltham. We are sorry to hear about your recent experience. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk, with the subject as 'Review -Feltham'. Once again, we are sorry for any inconvenience caused and we do hope to see you again for a much better experience.
Take care,
Kirsty
I had very bad experience from Starting…
I had very bad experience from Starting to end poor services
While booking process no one explains what will be included and what not we haven't got any party bags from tenpin feltham
On arrival for party on 1st March for 1pm slot was totally un organised my 2 booked table was un organised someone else sitting on that and another table was dirty with full of rubbish there were 2 girls in staff was very very rude drinks for kids should be served in starting when party starts but staff didn't care they were not listening i have asked for drinks for kids about 10 times but they ignored and said we haven't got enough jugs? Really? Then why tenpin accept booking if you haven't got enough resources for party
Also my food been served 2.45pm instead of 2pm staff said i was late to fill the sheet i wasn't that late I was waiting for all kids to come and need to ask their choice that's totally un fair and unreasonable excuse kids were tired,thirsty and hungry but no one cares i will never ever book tenpin in future for any party also ill let family and friends to avoid as i have horrible experiences you have keep enough staff on busy days.
Tenpin should refund my hard money as service effort is zero
1 de marzo de 2026
Opinión espontánea
Respuesta de Tenpin - Feltham
Hi Nilofar, thank you for taking the time to leave Tenpin Feltham a rating and review. We appreciate you sharing your experience and we're sorry to hear about the disorganisation and delays. We also regret to hear that there were issues with service, and we'll ensure your feedback is shared with the correct teams to improve our services in the future. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Feltham' and include the details of your visit so that this can be discussed further with you. We hope to welcome you back again for a much better experience! Best wishes - Rosie
Very well managed
22 de febrero de 2026
Respuesta de Tenpin - Feltham
Hi Ramesh
Thanks for leaving a 5* rating. We are glad you found everything to be well managed. Thanks for your feedback, we appreciate it. Best wishes - Clare
Good customer service
Nice evening out with my Kids.
We visit often tenpin feltham.kids loves it
19 de febrero de 2026
Respuesta de Tenpin - Feltham
Hi Giovanna,
We're happy you had a nice evening out with your kids at Tenpin Feltham! It's great to hear that the kids love visiting us often. Thanks for your review! Best wishes - Clare
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.