Black Swan Shoppe LTD Opiniones 

328
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Outstanding! I contacted customer service to purchase a pipe this shop has, Customer support, and specifically Curtis, was fast to reply, catered to my every need, answered all my questions and gave m... Ver más

Valorada con 1 estrellas sobre 5

Charged me 24.45 in their shop for pipe tobacco thats only listed at 22.90 on their own website. When i went back to query was told its cheaper online as have to be competitive. And the boss has told... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been ordering pipes and tobacco for quite sometime from the backy shop. I thought it only right that I made a positive review. Whenever, I've made an online purchase it's been simple and straig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I Ordered cigars, tobacco, papers etc late on Friday 08/03/24 evening and it arrived on Sunday 10/03/24 to my pleasent surprise. Always prompt delivery (via Royal Mail) with this company (Black Sw... Ver más

Información sobre la empresa

  1. Tabaquería
  2. Proveedor de tabaco
  3. Tienda de vaporizadores

Información proporcionada por diversas fuentes externas

Rolling Tobacco, Pipe Tobaccos, Cuban Cigars, Pipes, Pipe Repairs Snuff, Lighters, Briar Pipes, Zippo’s, Cigar/Cigarette cases Ashtrays, Humidors, Cigar cutters and all smoking accessories available in our on-line shop, based in the UK, will ship worldwide


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

328 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(328)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I've had the pleasure of dealing with…

I've had the pleasure of dealing with Black Swan Shoppe for one of their very rare Peterson pipes and Curtis and Josh were extremely professional, respectful and gracious through the entire process. Not only did they respond promptly, they conveyed a clear level of integrity that is not often seen in businesses nowadays. I highly recommend this shop for not only the amazing products they offer for sale but even more importantly because of the people working there.

4 de mayo de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you so much for sharing your experience. I shall ensure that Josh and Curtis get an extra pint on the next staff outing

Valorada con 5 estrellas sobre 5

Was searching the net for reasonable prices

I ordered from this company for the first time yesterday and my cigars arrived today. Very reasonable prices and very well packaged, fast delivery. I will be ordering from here more regular from now on. Thanks

17 de mayo de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

Another great experience with Black Swan Shoppe

Another great experience with Black Swan. Curtis was very helpful, sending me photographs of individual pipes to aid my selection. Items arrived safely the next day, well packed and secure.
I have never had anything other than a positive experience with 'The backy shop', and would highly recommend them.

28 de abril de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

I'm glad we have helped you choose the perfect pipe and hope it provides you with many years of service.

Valorada con 5 estrellas sobre 5

Consistent Quality products, and delivery.

I have used Black Swan for my rolling tobacco for many years, and I can honestly say they have never failed to deliver exactly what I ordered, and within the time scale they claim. Top Shop!!

14 de marzo de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you very much for taking the time to leave us a review. It's great to hear from a long standing customer

Valorada con 5 estrellas sobre 5

A real traditional tobacconist with…

A real traditional tobacconist with friendly and helpful staff - it has a large range of cigars and tobacco and unlike other cigar stores who claim to be the cheapest by way of “price match” this shop actually is the cheapest! I highly recommend this company

7 de marzo de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you so much for your review

Valorada con 5 estrellas sobre 5

excellent

Excellent service fast delivery. Great selection of products

16 de febrero de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

thank you for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

Brilliant service.

I've been a customer for several years now.
Customer service is consistently excellent.
Can't recommend them highly enough. 5*+

22 de enero de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you so much for your review

Valorada con 5 estrellas sobre 5

Placed first order with this company

Placed first order with this company, arrived following day, very helpful and great service.will definitely be ordering with them in the future

20 de enero de 2023
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

I am glad we lived up to your expectations. Thank you for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

I can't imagine a better service...

I can't imagine a better service! Friendly and down to earth staff and SUPER fast delivery. I ordered late in the afternoon and my package was there by noon the next day. Wow! Definitely recommended.

16 de noviembre de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for such an enthusiastic review. I'm glad we exceeded your expectations. We can't take all the credit, Royal Mail/DPD do the hard bit.

Valorada con 5 estrellas sobre 5

So helpful, one of the best in the business

The guys at the Black Swan are amazing. Always doing their best to help. All lose/bulk tobaccos are as fresh as can be and always a fair price.

7 de noviembre de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for such a nice review. It has been a pleasure dealing with you.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Following the delivery of a recent order I noticed a few days later that the wrong variety had been delivered (the first time ever)
I contacted them and within no time they agreed to swap them. I received the product the following day complete with a prepaid label for the return. Outstanding !
Their prices are also very competitive.

23 de septiembre de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for taking the time to leave a review and being so understanding over our mistake

Valorada con 5 estrellas sobre 5

Excellent Service!

I order my tobacco from this company. They are fantastic, have never let me down, great prices, service, packaging and speedy as well! I recommend them to everyone.

23 de septiembre de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you very much for taking the time to leave us a review. I am glad we have met your expectations

Valorada con 5 estrellas sobre 5

I found this site and have never needed…

I found this site and have never needed to look for another 100% excellent service great people and will and would recommend them to anyone looking for quality products and sales

27 de agosto de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for taking the time to leave us a review, it is much appreciated

Valorada con 5 estrellas sobre 5

Great Service

Ordered a box of Joya de Nicaragua Cuatro Cinco Petite Corona in the afternoon of 05/08/2022 and Black Swan pricing in the UK was the most competitive. Didn't require next day delivery so pleasantly surprised they arrived by Royal Mail the next afternoon! Thank you Black Swan Shoppe Team.

8 de agosto de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

I am glad we exceeded your expectations. Thank you for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

I’ve had many orders now over a good…

I’ve had many orders now over a good couple of years and can say this is the best shop for delivering the goods. Excellent

30 de julio de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for taking the time to leave us a review. We look forward to serving you for many more years to come

Valorada con 5 estrellas sobre 5

Bought a Leather cigarette case …

Bought a Leather cigarette case which was great , had it about 2 months then left on a bench up local Cemetery so ordered another about 2 pm and received new one next morning ! wish all deliveries were that quick Thanks ps my Son went to cemetery next day and found my original one so i now have two

29 de julio de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Thank you for the review, I am glad we were able to provide a service that you were pleased with.

Valorada con 1 estrellas sobre 5

Won't buy again awful product

Not so great service or product, I paid extra for next day delivery and didn't get it for 4/5 days later, most of all the product was no good for me, my backwoods was far to dry, leaf wrapped not the sizes they should be and couldn't unrol like you should be able to with most, my whole pack was dried out not happy I wasted £20 on dry old crappy cigars with less that was too short, child unroll and had holes in them all the worst I have ever come across If you use backwoods to roll up with I would avoid this company otherwise you'll waste a whole pack, ive been using backwood for sometime and my usual buyer I just got more from now they in stock and haven't had no issues like I did with the ones I had from here, I haven't had a whole pack be no good on me ever, until now with this company, I have ever only had 1 or 2 be bad no and again, it's expected but a whole back, never! Just for the record i am a registered medicinal cannabis patient and I use backwoods to roll it up in so I know what to expect, they practically unwrap with ease and are quite large leaf and easy to roll back up, I have experience with this and this pack was not as expected I wasted the whole pack due to holes all over the leaf and not being large enough to use for some reason they was all small with holes and tough to get off, due to this and not getting rhe next day I won't be ordering again and if you medicate the way I do then I wouldn't touch this company for backwoods.
Terrible goods after fuss with delivery.

19 de julio de 2022
Opinión espontánea
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Respuesta de Black Swan Shoppe LTD

Hi, I'm very sorry you have had a less than satisfactory experience shopping with us. I have checked your order history and this order was placed at 11pm on a Friday night with a DPD next working day delivery service, as stated when you placed your order, there is no DPD collection on a weekend so your order left here first thing on Monday and was delivered on Tuesday as per the shipping requirements, Our Backwoods come direct from the only officially registered importer in the UK and come direct to them from ITG who manufacture them in the US, as with any product sometimes there can be quality control issues at the manufacturing level and unfortunately sometimes products do not live up to their usual high standard, we pride ourselves on our customer service and if you had contacted us first we would have replaced the product straight away free of charge with free delivery on the return. Normally we would require the faulty ones back but if you send us an email at sales@thebackyshop.co.uk I'm sure we can sort something out for you.

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