Loyalty means Loyalty
It is with regret that I have to echo my experience at the Brighton Sauna on 20/4/22.
For many years I have visited and given my support together found the venue a must for my visits to Brighton. "Not Anymore".
Over the times a have visited I was given the pleasure of gaining loyalty cards, gaining points for free entry on a competed card, not this time. In my case, I was left in an embarrassing situation where my card was refused as explained the company has stopped honouring all cards, "NO written warnings on display, on walls, emails or website, and most of all no management available for comment just advised to contact the owner on a further visit.
Reluctantly I paid full price and entered for more disappointing issues, LEFT WITHIN THE HOUR.
The venue was so underheated for the time of year, Tea/coffee was no longer available for free and the cost was overpriced.
Rooms were uncleaned yet overwhelming with Bleach which is a major health hazard in itself.
Before I left this review I tried to contact the company about my concerns.
by their listed email address which seems to be incorrect.
Addressing this experience I have now decided after almost 12 years to remove my support from this venue.
ONE VERY DISAPPOINTED USER!!
2 de mayo de 2022
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