The chocolate quality is amazing. You can really taste how much thought and effort has gone into the product. Order process was easy and it arrived in a timely manner. My only feedback would be... Ver más
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Absolutely THE BEST chocolate I have ever tasted. I am not a huge caramel fan but The Chocolate Smiths caramel is something else and not like 'normal' caramel, it is sooo tasty! The black forest bar h... Ver más
Maybe it just wasn’t my thing and I’ve been spoiled by other (better quality?) chocolate. Appreciate the work to try to replicate flavours. Nana’s biscuit tin was a fantastic idea but the flavours and... Ver más
La empresa ha respondido
Amazing chocolate and something new that no other company are doing. They have incredible and amazingly different fillings that just stand out with flavour and texture. It’s the closest we will ever g... Ver más
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Información sobre la empresa
Escrito por la empresa
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Información de contacto
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, Reino Unido
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4,5
Excelente
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The best chocolates ever.
The best chocolates ever.. I just cant stop eating them. The taste, packaging, creativity in fillings.. love it.. ♥
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Ahh, thank you so much! 💛
We’re absolutely over the moon that you’re loving the chocolate — hearing that you can’t stop eating them is the best kind of compliment we could ever get! 😄 The chocolatiers put so much heart (and a little bit of mischief) into every filling and design, so it means the world to know it’s all being enjoyed.
Thank you for the love and support — it keeps our chocolate-covered team smiling every day! 🍫✨
Excellent product and customer service
I am a repeat customer who is truly enjoying every bar I have tried! The product is very high quality and delicious. My family is asking for MORE! Thank you for your excellent and speedy customer service, and shipping time.
8 de octubre de 2025
Opinión espontánea
Respuesta de The Chocolate Smiths
Thank you so much for such a lovely review! 💛
We’re absolutely thrilled to hear that you and your family are enjoying the chocolate — it makes us so happy to know our bars are being shared (or maybe not shared 😉) and loved!
Our team works hard to make sure every order arrives quickly and in perfect condition, so your kind words really mean a lot to everyone here. We can’t wait to keep sending more chocolatey goodness your way! 🍫✨
Top Class
Top Class:
Owner - she puts out brilliant posts
Customer Service - nothing is too much trouble and everything is done with a smile 😃
Chocolatiers - they make bloody fantastic bars of chocolate.
Everyone else that keeps TCS running!
8 de octubre de 2025
Opinión espontánea
Respuesta de The Chocolate Smiths
Oh wow — what an absolutely heart-warming review! 💛
Thank you so much for taking the time to write this — it means more than you could imagine. Steffi will be over the moon to know her posts are bringing a smile, and the chocolatiers will be chuffed to bits that their hard work (and constant chocolate-covered chaos) is so appreciated!
Our whole team — from the kitchen to the packing room to customer care — pours a lot of love into what we do, so to know that comes through really does make it all worthwhile.
Thank you again for being part of our chocolate family and for supporting us with such kindness and enthusiasm. You’ve made our day! 🍫💛
This chocolate is just to die for
This chocolate is just to die for, the description is on point and when you get the notification it’s on its way, it’s on par with waiting for Santa to arrive. Choose wisely not just what you buy but when you eat it. As believe me it needs to be a moment. The taste of the chocolate is just delicious and whilst every bar is one you can share you’ll find you won’t really want to.
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
What a gorgeous review — thank you so much for taking the time to write this! 🥰
We absolutely love how you’ve described the excitement of waiting for your chocolate to arrive — that “waiting for Santa” feeling is exactly what we hope for! We’re so happy you love the flavours and that our bars have become those special “moment” treats.
Thank you again for your kind words and support — it truly means the world to our little team. 💛
The best chocolate experience on the planet
Love following the development of the chocolate smiths their ethical approach to making chocolate is exemplary however the innovation and taste of their chocolate is something no one else can match.
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your kind words! 🌟
It means the world to hear that you appreciate not just our chocolate, but also the care and ethics that go into making it. We’re so proud of our little team’s creativity and love for what we do — and hearing that it shines through in the taste truly makes our day.
Thank you for following our journey and for being part of our chocolate family 🍫💛
Chocolate heaven
The pistachio cannoli bar is absolutely unreal- best chocolate bar I’ve ever had
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your lovely review! 🥰 We’re so happy you loved the Pistachio Cannoli bar — it’s one of our absolute favourites too! We’re thrilled to know it hit the spot and earned the title of “best ever.” Thanks for the support — it means the world to our little team! 💚
RIP Maple Pancake
I bought 3 bars of the maple pancakes with the intention of saving them for as long as possible, as they have been discontinued. Alas, I inhaled all three within a frankly disturbingly short time. Still the greatest chocolate I’ve ever had and I will miss it something terrible! RIP maple pancakes
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Oh no — three bars gone already! 😅 We can’t blame you though… Maple Pancakes has that kind of magic that makes “saving them for later” almost impossible! We’re so happy you loved it so much, even if it vanished in record time. Thank you for such a lovely review— it made us smile (and crave pancakes and chocolate all over again).
Rest in peace, Maple Pancakes 🥞🍫 — gone but never forgotten! 💛
All the different options…
All the different options and the seasonal options are always delicious 😋
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your lovely review! We're so happy to hear you’ve been enjoying all the different flavours — especially our seasonal creations. We love keeping things exciting with new ideas throughout the year, and it means the world to know they’re being enjoyed. 🍫✨
Respuesta de The Chocolate Smiths
Thank you so much! We're so happy you enjoyed our handmade chocolate — it means the world to our little team who pour so much love into every bar. 🍫💛
Chocolate perfection
Chocolate perfection. Every chocolate bar I have tried has been delicious. Chunky bars of velvety smooth chocolate in a variety of interesting and tempting flavours. Highly recommended.
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for such a wonderful review! 🍫 We’re thrilled to hear you’ve enjoyed every bar — our chocolatiers will be over the moon to know their creations hit the spot. Your kind words (and recommendation!) mean the world to our little team. 💛
Long delivery times.
Flavours are great, its just the delivery time is far too long.
It says 10 working days, but twice I've had to chase my order and the delivery time has been closer to 3 weeks.
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
ank you so much for your feedback — we really appreciate you taking the time to share it. 💛
We’re so glad you enjoy our flavours, though we completely understand your frustration about the delivery times. As all of our bars are handmade to order, our standard turnaround is 10–12 working days before dispatch, but occasionally during busier periods this can stretch a little longer — and we’re so sorry for any delay you’ve experienced.
We’re constantly working to improve our turnaround while keeping the same handmade quality you love, and we hope your next order will reach you much sooner! 🍫
Toffee Mallow Bars
Ordered two of the small batch toffee mallow bars (as I missed the eggs at Easter) and I now know the depths of true despair… because they aren’t permanently for sale on the website!
This was honestly the best chocolate bar ever and I would pay double if it came back again just to have another one. The wrapping is also stunning! I’ll definitely be placing another order soon.
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for such a lovely review — this absolutely made our day! 💛
We’re so happy you loved the Toffee Mallow bars (we agree, they’re dangerously good 😋). They were a limited edition this time around, but you never know when they might make a cheeky comeback — we’ll be sure to let everyone know if they do!
Thank you again for your kind words and support — we’ll be ready with plenty more chocolatey joy when you place your next order! 🍫✨
Incredible and different
Incredible and different – bought as a gift and it didn’t disappoint!
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your kind words! 💛
We’re thrilled to hear the gift went down a treat — that’s the best compliment we could hope for! 🍫✨
Here’s hoping you get to treat yourself next time, too!
Not a coffee gal
Im not a coffee person ,but the coffee & struppwaffle was amazin ,and the black forest bar was so nice to ,both had amazin taste and textures ,defo buyin again ,waitin on another delivery .
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your lovely review! ☕🍫
We’re so glad the Coffee & Stroopwafel won you over (even as a non-coffee fan!) and that you loved the Black Forest too — such a classic combo. We hope your next delivery brings even more favourites your way! 💛
Absolutley superb local business
Absolutley superb local business. Quality of the product, values and ethics and service all second to none. I can’t stop talking about them to everyone I know and I can’t stop ordering! My favourite products so far are : toffee mallow (chefs kiss!) Black Forest gateaux, baklava, geordie bar, golden caramel - yes I’ve tried a lot, multiple times!
5 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for such an amazing review! 🥰
We’re over the moon to hear how much you’ve enjoyed so many of our bars (and you’ve picked some absolute icons there!). Your support and kind words mean the world to our little team — we couldn’t do it without wonderful customers like you. 💛
Passion and Pride in Their Chocolate
The Chocolate Smiths have passion and pride for the products they produce, and is evident in how the package arrived. New fabulous packaging.
I purchased the Bahama bar - which I really wished I bought more than just one because each mouthful was an utter delight.
My other purchase was the Toffee Mallow, which I've yet to taste.
26 de agosto de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your kind words! We’re thrilled you loved the Bahama Bar (we always say one never feels quite enough 😉) and we can’t wait for you to try the Toffee Mallow – it’s a real favourite here. We’re so glad you love the new packaging too; it means a lot to us that the pride we put into every bar shines through.
Amazing chocolate
The chocolate is handmade and dispatch times are not immediate but the chocolate is soooo worth the wait! Toffee and mallow has to be my ultimate favourite flavour but they are all good! Baclava started the obsession and is still in top 3 along with the Gordie. Not tried the Bahama bar yet - it smells amazing though. I try and make it last but they usually go in one sitting!
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your lovely review! 🥰 We’re so happy to hear you think our chocolate is worth the wait – that really means the world to us as everything is made by hand with lots of love (and a little bit of chaos!). Toffee Mallow, Baklava and the Gordie are such solid choices, and we can’t wait for you to try the Bahama Bar – it’s a real tropical treat.
We’re so grateful for your support and for sharing in the obsession with us 💛
I would like to give this a 5 star…
I would like to give this a 5 star rating because normally the bars are phenomenal. However, i recently purchased a bar where the flavour wasn’t there. I did reach out to see if it was a one off or just me. I was told it would get tested. Little bit gutted really because I was so interested in that bar being what I hoped. I’m giving it a high rating because of the usual standards I get from
Them. But on this occasion that bar I bought which was binned just didn’t live up and I’ve no communication ack since.
** EDIT **
I did reach out via social media on instagram and I was told my concerns would be looked into but still
Haven’t. If you see my messages directly on instagram it might help going forward.
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your generous review and for continuing to support us — it really does mean the world. We’re so sorry to hear one of your recent bars didn’t live up to expectations. That’s very unusual, and we’d never want you to feel ignored.
I’ve looked back through our inbox and can’t see your email — it may have been accidentally deleted. Could I kindly ask you to reach out to us again with the details of the bar and the date on it? We’d love to look into this properly for you.
Thank you again for your patience and kindness — we’ll make sure you’re looked after. 💛🍫
Excellent quality chocolate in the most…
Excellent quality chocolate in the most delicious flavours. Fantastic customer service with updates on orders regularly
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your kind words! We’re so happy to hear you’re enjoying both the chocolate and the service 💛 Keeping you updated along the way is really important to us, so it means a lot to know it’s appreciated.
Brilliant company!!!
Obviously the chocolate is amazing. The exciting fillings and attention to detail of each bar is so creative and delicious, of course. I love picking it up from the shop as everyone there is so friendly and accommodating.
3 de septiembre de 2025
Respuesta de The Chocolate Smiths
Thank you so much for your lovely words! We’re thrilled you enjoy both the chocolate and the experience of picking it up in person — the team in the shop will be so happy to hear your kind feedback 🥰 We’re really glad the creativity (and tastiness!) shines through for you.
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