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The Cracker Company Opiniones 

10
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TrustScore: 4 sobre 5

4,2

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Información sobre la empresa

Escrito por la empresa

Here at The Cracker Company you will find everything you need to make your own crackers, all in one place and easy to browse. Based in beautiful Poole in Dorset, we're a family-run business born from a love of crackers, looking to add something different to gift giving and events throughout the year. All of our cracker making kits and exclusive fillers are designed, manufactured and then hand packed with care by our wonderful team, right here in Dorset. We are delighted to offer a wide selection of exclusive cracker making kits in various sizes from mini to large. Of course, it's not all about size, the quality is important too. Our cracker boards are all made from best quality card, either plain or printed and will give you a great result with very minimal effort. We work with one eye on the environment, as much as we can. Our crackers, hats and jokes are all recyclable and our own products are packaged either in paper or in biodegradable bags that can be recycled with other plastic bags at your local supermarket! We believe that crackers are not just for Christmas, they have something to add to every event including weddings, baby showers, Easter, birthday parties and even Halloween. Both our plain and fully printed cracker making kits will appeal to all seasons, all tastes and complement all styles. Happy cracker making!

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4,2

Muy bueno

TrustScore: 4 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

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10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I can't rate this company highly enough!

I can't rate this company highly enough! I've ordered before and always been impressed with the items, but this time I'd made a mistake on my order and ordered lots of the large gifts, but only medium sized crackers. I would never have noticed this, but Martin picked up on this and sent an email to check if I'd ordered the correct items. They then went on to correct the order free of charge and send out all the items in no time at all.

The team really went above and beyond, with exemplary customer service... I would never expect a company to pick up on a customer's mistake like this in the first place, and offer to fix it with no fuss. I also had a follow up email to check everything had been sorted. Thank you so much for your help, I'll certainly be back for any cracker-related items in future!! :)

30 de septiembre de 2026
Opinión espontánea
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Respuesta de The Cracker Company

Wow! Thank you Rosie...

I'm not quite sure what to say to be honest.

We're a small family business and will always flag up a hiccup if we see one - although we're not perfect at spotting them - yet! ;-) It's just what we do...

I hope your crackers and gifts are well received by your many planned recipients and you enjoy making and gifting them.

Thank you again.

Martin

Valorada con 5 estrellas sobre 5

Perfect personalised crackers, quick and easy to deal with.

I ordered crackers for a celebration of my friend's life.

This was outside their usual offering and an unusual request, but The Cracker Company accommodated this and made wonderful crackers with the image I supplied.

Throughout the process they were helpful, polite, speedy and provided us with everything we needed to make crackers to send our friend on her way.
Thank you Martin and the team.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de The Cracker Company

Hi Liz

We were very happy to help you, especially as it was for such a meaningful occasion and I was very pleased to hear they had been well received and would certainly add to the "celebration" you were looking for.

Thank you so much for your very kind words.

Martin

Valorada con 5 estrellas sobre 5

Amazing quality little gifts

Super quick delivery. I wanted to make a gift advent calendar for our autistic adult daughter and found lots of lovely gifts here. All were good quality and well packaged. The baubles that I can add a little gift inside were like an extra bonus and being metal will last for years to come.

28 de septiembre de 2026
Opinión espontánea
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Respuesta de The Cracker Company

Hi

Thanks so much for taking the time to leave this review, it is very much appreciated.

Great to see our little gifts being used in an advent calendar - I can see what a lovely selection of gifts you had from your order and I'm sure your daughter will love them.

Thank you again.

Martin

Valorada con 5 estrellas sobre 5

Really lovely ideas to fill crackers…

Really lovely ideas to fill crackers for Christmas and all year, you'll find something for everybody and things you never even thought of putting in a cracker

28 de agosto de 2026
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Respuesta de The Cracker Company

Hi Vicki
Thank you so much for your kind words - you seem to have summarised exactly what we aim to offer with our cracker fillers - I couldn't have written it better myself!
Great to see that you have returned to us again this year - I hope the gifts continue to be appreciated.
Thanks again.
Martin

Valorada con 5 estrellas sobre 5

Fast delivery and product as described…

Fast delivery and product as described and easy to put together .

28 de agosto de 2026
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Respuesta de The Cracker Company

Hi there
Thanks for your kind words.
It's always been our intention to make these cracker making sets easy to assemble - to make life easy! Glad you have found that to be the case.
Thanks again
Martin

Valorada con 5 estrellas sobre 5

Great cracker kits

Great cracker kits, excellent quality and good choice of colours and designs. I have bought these year after year and will continue to do so.

28 de agosto de 2026
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Respuesta de The Cracker Company

Hi
Thanks for taking the time to leave such kind words and, of course, your continued custom, which I can see from your account is over many years.
That's certainly a recommendation in itself and I can see that you always have our large crackers, for more filler space and more impact...
Thanks again.
Martin

Valorada con 5 estrellas sobre 5

Always more than satisfied

Always more than satisfied with the Cracker Company. Quality of purchases are always first class.

28 de agosto de 2026
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Respuesta de The Cracker Company

Hi
Thank you for your generous words, together with your ongoing and valued custom.
Great to see that you always choose our large crackers for that extra room for gifts and bigger impact too. I love your colour choices - last years was a very "contemporary" look - now you just need to top that! ;-)
Thanks again.
Martin

Valorada con 5 estrellas sobre 5

Good quality cracker kits

Good quality cracker kits
Nicely personalised
Arrived promptly

28 de agosto de 2026
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Respuesta de The Cracker Company

Hi there
Great to receive such a kind review from a long standing and regular customer, thank you.
I can see from your orders what a lovely selection of items you buy each time - I'm delighted you are happy with them.
Thanks again.
Martin

Valorada con 1 estrellas sobre 5

Do not buy the Large crackers

Do not buy the Large crackers, they don’t snap as the cracker is too large compared to the snappers. Even when we finally managed to glue one down enough to snap, the cardboard snapped instead. We have bought longer snaps online. Customer service is bad - they want me to send videos of me creating one and pulling one and refuse to send any replacement crackers until we prove the issue is them, not us. We have wasted so many already trying to get this work! Considering the amount we bought (for a wedding) I am surprised by their response.

They said longer snaps are impossible to buy… we managed to find and order some!

UPDATE: as expected, we bought the correct snaps from another company and they work wonderfully

4 de agosto de 2026
Opinión espontánea
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Respuesta de The Cracker Company

Hi Beth

Thanks for taking the time to leave a review.

I hear your concern that you have an issue with the snaps. We have tried our best to understand this and have asked repeatedly for images and/or videos of the unique problem that you are having. Unfortunately, you have declined to send these whilst asking for a refund and/or twenty more crackers.

As you will understand, we are not able to help you effectively without anything from you to aid our understanding, sorry. We have never experienced this assembly issue before, with many, many repeating and volume customers buying these. We have also used these in corporate cracker workshops, with large groups of people, without any issue at all.

The snaps that you have are the correct snaps, the instructions to attach them are correct and there is a video too. Sorry to overstate the point but we have genuinely never had this issue before from the 10s of 1000s of these that we sell every year and provide everything we can to help with assembly from our small crackers to our jumbo keepsake crackers for our personal and business customers. That said, we have tried our absolute best to be able to help you without anything to help us in this.

Longer snaps are definitely not available in the UK but, more importantly, are not needed for these. The correct snaps are always included and we have always ensured that we do not sell any crackers without the correct accessories. We only have one size of snap, so there is no possibility that these have been packed incorrectly.

Please feel free to reply to your email thread with the videos and/or images that we have requested. We will do our best to help you understand the issues and get this resolved for you.

Thank you

Martin

Valorada con 5 estrellas sobre 5

Would recommend

Hiccup with my order to start with. Soon sorted . Received crackers as promised . Great quality

20 de diciembre de 2025
Opinión espontánea
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Respuesta de The Cracker Company

Hi Madaleine,

Thank you for taking the time to leave us a review. We're glad that you were pleased with your crackers. We hope to welcome you back again soon!

Many thanks
Abbie

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