Really great experience from start to finish and the equipment I purchased is phenomenal as was the price. The best price for what I wanted. There was a slight issue when I chose to finance it but... Ver más
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Consulta las opiniones de los clientes
The ordering process was straightforward and although the delivery time was quoted as 5 working days the item arrived in 2. I was kept informed throughout the process with regular email updates. The h... Ver más
Had problems with postage , I paid for next day delivery , but never got it. It was the fault of DPD , but after phoning the DJ shop ,explaining I’d paid extra for next day service and never got that... Ver más
Picked up the Dr Suzuki 7” Slipsheets (pack of 4) from The DJ Shop for my Rane One DJ Controller and I’m buzzing. Scratches feel like butter, not burnt toast. Delivery was fast and secure, service top... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to The DJ Shop. We are one of the longest running DJ equipment suppliers in the UK. We supply DJ and studio production equipment to all from amateurs to professionals. We stock a vast array of equipment including DJ controllers, DJ mixers, DJ decks, monitor speakers, DJ headphones, disco lighting and DJ equipment packages from all the leading brands across the industry. You will find our prices competitive and for making purchases that bit easier we have a DJ equipment finance scheme in place with the largest and most reputable finance companies in the retail sector that offer highly affordable low APR. To simply qualify you must spend over £250, be 18 years old or over, reside in the UK, provide address/es for a period of 3 years minimum and have no previous ‘bad’ credit history. For further information please see our Finance page. In addition to the online store thedjshop.co.uk boasts the largest showroom on the South Coast. We have a large quantity of products on display, including the latest, all ready for demonstration. We also have several highly experienced and knowledgeable staff on hand to assist with any product information you require or query you may have.
Información de contacto
11-13 Church Street, SO15 5LG, Southampton, Reino Unido
- 02380784500
- sales@thedjshop.co.uk
- www.thedjshop.co.uk
4,8
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3 mil opiniones
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Thedjshop experience
Love this store.
Bought a lot of equipment from here.
Super fast delivery, I had an issue with something & I rang the store & instantly sorted it for me.
Many thanks to Thedjshop.
20 de marzo de 2026
Happy with the service I have received
Happy with the service I have received, thank you.
8 de abril de 2026
Well informed and advised me on correct…
Well informed and advised me on correct needle for my rather old turntable
23 de abril de 2026
Good service
This is my 3rd purchase now and service was quick and delivered on time and fast...highly recommend dj.shop.
18 de abril de 2026
Disappointed
I bought a Pioneer package (2 × PLX1000 turntables and a DJM250 mixer, plus 2 × Ortofon styli) for £1,933 from The DJ Shop in early April 2026. The items arrived promptly, but I experienced a loud hum when playing vinyl. After contacting them, Jacob suggested troubleshooting steps—testing the mixer connected to the amp with no turntable attached, and trying the mixer on a completely different system—to confirm whether the mixer was the source of the issue.
If the hum persisted he recommended returning it for inspection as a potential internal fault. Since the hum remained after both tests, I returned the mixer at a cost of £8.85. They then said as they could not reproduce the issue, there was no fault and also would not refund my return postage. They offered either to send the mixer back or to refund it with a 10% reduction due to a torn inner polythene bag.
There was no reference to the issues that I had when testing. Nothing had changed, so I had no alternative but to go for the second option.
They agreed to waive the 10% deduction if I supplied a replacement inner sleeve. I sent one from the turntable packaging (£5.55 postage), after which they refunded £341 for the mixer—£18 less than its current listed price—stating this was because the original bundle pricing meant the refund was calculated as the difference after re-costing the remaining items.
I have since bought an Allen & Heath Xone 24C from another reseller with a fairer returns policy, and it has no issues.
For me, that is conclusive: I got the same hum on a different setup with the DJM250, and no hum at all with the replacement mixer—so the DJM250 was faulty.
Quibbling over return costs, a torn inner sleeve, and pricing deductions has also left me over £30 out of pocket and made the decision easy: I won’t be making another purchase from The DJ Shop.
14 de abril de 2026
Opinión espontánea
Respuesta de The DJ Shop
Hi Steve Gray
Thank you for your feedback.
We’re sorry to hear that you remain dissatisfied, however we do feel it’s important to clarify the situation to ensure an accurate reflection of events.
From the outset, we spent a considerable amount of time assisting you with troubleshooting, both over the phone and via email. This included detailed step-by-step diagnostics to isolate the issue, followed by further support once the unit was returned. These steps are specifically designed to determine whether a fault is present before any return is processed.
When your Pioneer DJM-250MK2 was returned to us, it was thoroughly tested in-store alongside our display unit under identical conditions. We were unable to reproduce the issue described, and both mixers performed within normal operating parameters. As demonstrated during testing, a very low level of noise can be present when gain is pushed to extreme levels on analogue equipment, which is expected behaviour and not indicative of a fault.
The unit was returned to us in a condition that was not saleable as brand new. Under normal circumstances, this would require the item to be sold as B-stock at a reduced price, and a deduction would be applied accordingly.
However, as a gesture of goodwill, particularly given that you retained the remainder of the bundle (turntables and cartridges) we made the decision to proceed with a full refund of the exact amount you paid for the mixer. The unit will now be sold by us as B-stock at a loss.
To be absolutely clear, the refund issued reflects 100% of the price paid for the mixer within your original purchase. It would not be appropriate or standard practice to refund a higher standalone retail value than what was originally paid as part of a discounted bundle.
Regarding return postage: our policy, in line with standard retail practice, is that shipping costs are not reimbursed where no fault is found. As our testing confirmed the unit to be functioning correctly, we were unable to cover this cost.
We note your comments regarding your replacement mixer, the Allen & Heath Xone:24C, and we’re pleased to hear you are satisfied with your current setup. However, based on our testing and direct comparison with identical units, we remain confident that the mixer supplied was operating as intended.
While we regret that you feel this experience was unsatisfactory, we are confident that we acted fairly, provided extensive support throughout, and ultimately issued a full refund as a gesture of goodwill despite the condition of the returned item.
Kind regards,
The DJ Shop Team
A lot better price than anyone else on…
A lot better price than anyone else on the Internet came well packaged immaculate as it’s brand-new came the following day couldn’t knock it thank you
16 de abril de 2026
Perfect for those super smooth cuts
Picked up the Dr Suzuki 7” Slipsheets (pack of 4) from The DJ Shop for my Rane One DJ Controller and I’m buzzing. Scratches feel like butter, not burnt toast. Delivery was fast and secure, service top notch. These slipsheets move smoother than my best mix transitions—proper turntable magic.
7 de abril de 2026
Good price & quick delivery on a…
Good price & quick delivery on a product that was scarce.
27 de marzo de 2026
Great service
14 de marzo de 2026
Great service item arrived on time no…
Great service item arrived on time no issues.
3 de abril de 2026
Very good service and the product is…
Very good service and the product is absolute quality
3 de abril de 2026
Great range of products
Great range of products, good communication between the suppliers and myself and a short and stress free wait for the delivery of the items
31 de marzo de 2026
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