Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I can read different versions for their qualities I give you mine, I bought one EUC online -It’s true, their website is not updated because some items are not available anymore and so we lo... Ver más

Valorada con 5 estrellas sobre 5

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Ver más

Valorada con 5 estrellas sobre 5

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de motocicletas Scooter
  2. también en la categoría
  3. Taller de reparación de scooters

Escrito por la empresa

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

397 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(397)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ignoring the customer

Edit:
So I placed a new order using MY OWN bank card this time to see if maybe they can change my mind (they do have a great overall rating after all). Shipping and billing addresses match, my card details show my name, etc., but they still rejected my order as a fraudulent one.
Great job guys! I’m definitely ordering from another merchant now.

I placed an order using my co-worker's card, because I couldn't order a card in my name yet since I just relocated to another country and was waiting for the immigration services to issue a document in my name that I could use to verify my address in the country I'm in. The order was cancelled by the fraud team right before I've sent an explanation of why I used a third-party card after receiving a note from the support team regarding my order being marked as fraudulent.
I don't blame the company for marking my order as fraudulent - that's perfectly understandable, since I used third-party payment details. But the inability to even consider that I might have a valid reason to do so or that I can ask my co-worker to provide any requested confirmation of the payment being performed completely voluntary is another thing entirely.
Ultimately, I received no scooter, no customer service, and lost 10 EUR in commissions, when performing a payment. Again, I realize it's my fault for using a third-party card, but seeing how I could've easily proven that it's not a stolen card or anything like that, I doubt I'll ever consider ordering anything from a company that places so little value on customer service.
1/5 stars for a quick refund.

6 de junio de 2022
Opinión espontánea
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Hi There. We are sorry that we were unable to process your transaction this time. Our fraud department is there to protect both you and us in this transaction and based on the information that you provided using a 3rd party card, were unable to authorise this. We do hope that you are able to resolve your card application as you have just immigrated.

Valorada con 5 estrellas sobre 5

The contract was easy to make the goods…

The contract was easy to make the goods arrived next day , no problems or concerns , transaction went smoothly. Goods arrived as described

30 de mayo de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review and glad that it was a smooth transaction for you. Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Superb service

Excellent service - great at answering initial questions I had and I REALLY appreciated the follow-up call after my order - they wanted to check everything was ok and I had accidentally ordered too many of 1 item (so I was very pleased they had checked first!).

29 de mayo de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, amazing postage. Ordered Tuesday received scooter the next day. Well packaged not a mark on it. Demo model so was well surprised.. thankyou !!! Will definitely use The Escooter again.

Perfect

20 de mayo de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Valorada con 3 estrellas sobre 5

Shady at Best

Ordered calipers. They came with pre made brake lines. Who makes pre made brake lines that aren't flared already with hardware on the line? Very disappointed by this. The website does not state you'll have to flare them. Won't use these guys again

19 de mayo de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Hi There. Thanks for posting us a review. The items are as per the manufacturer's specification. If you have any queries on your purchase, please drop us an email on orders@theesccoterco.com so our technical team can assist you further.

Valorada con 5 estrellas sobre 5

so i bought a Dusltron mini and it…

so i bought a Dusltron mini and it arrived 2 days later, this shop is LEGIT, i WILL be buying my next scooter from here in the future, quick response from the staff and theyre respectful, no screwing about, theyre on it,theyre standup guys for sure, i recommend this shop to everyone

5 de mayo de 2022
Opinión espontánea
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

A very easy and good experience with…

A very easy and good experience with this company I will buy another scooter from them when I need one . 5 stars from me

1 de mayo de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We look forward to your next purchase.
Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Great

Brilliant would definitely use them again scoter arrived next day perfect.

30 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We are glad to see the scooter arrived timeously.
Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Couldn't ask for more 🙂

Top service from these guys, arrived very fast and well packed.
I thought I had an issue when trying it out and Brett contacted me straight away only to find out I had been silly and just needed to change 1 setting.
Overall, excellent service and would definitely recommend this company.

25 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear that the service given was quick and issue was easily resolved.

Happy and safe scooting!
The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Excellent service and excellent super…

Excellent service and excellent super fast delivery it also came earlier then it was ment to witch was a Bonus it was a ex demo scooter but was brand new and a excellent price aswell you can’t beat e scooters prices will definitely be shopping with Them again

24 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Valorada con 5 estrellas sobre 5

The Scooter is very good

The Scooter is very good, great quality

21 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear that you are enjoying your scooter. .

Happy and safe scooting!
The E-Scooter Co.

Valorada con 1 estrellas sobre 5

scooter came flat

19 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Hi Kiefer. We have been in communication with you to assist in this matter. All our scooters are quality checked before sending, so it would be very rare to receive the scooter in this condition.
Please can you respond to the last email that was sent today so that our team can offer you a resolution.

Valorada con 4 estrellas sobre 5

Great service at e scooter

Other than Fed ex not doing their job correctly I’m satisfied with my purchase and Brett from E scooter was great communication is 10/10

14 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Hi Maria. We are sorry to hear that the courier did not deliver your scooter satisfactorily. We're unsure of your house arrangement but FedEx do require a signature for the scooter on delivery. If this procedure was not followed, kindly email us on orders@theescooterco.com so we can escalate this accordingly. We hope that your partner is enjoying their Birthday Present.

Valorada con 4 estrellas sobre 5

Great scooter an an even better company

The scooter arrived virtually flawless in about seven days. I’m in the USA. The scooter is insanely fun. Just my first few hours on it were amazing. So far It’s love at first sight

13 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review.

Happy and safe scooting!
The E-Scooter Co.

Valorada con 1 estrellas sobre 5

Ordered Bravo scooter only lasted 5…

Ordered Bravo scooter only lasted 5 miles before battery died asked to return and was told I could not get full refund they recommend selling this privately as you'd likely get more money out that returning it us 🤦‍♂️ what bonkers !!!

8 de abril de 2022
Opinión espontánea
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Hi Vytautas. Sorry to hear that you are not happy with our customer service. Our resolution team have been in contact with you regarding the return of this purchase. If there is anything that you need please contact us at: orders@theescooterco.com

Valorada con 5 estrellas sobre 5

Happy Customer

If I could give 10 stars I would amazing company great service.

This is my second Scooter from them if ever I need another will always go to them

7 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We will send your request for the 10 star option.

Happy and safe scooting!
The E-Scooter Co.

Valorada con 5 estrellas sobre 5

Great service the order was simple and…

Great service the order was simple and straight forward and the delivery was timely All together a perfect experience for my first scooter purchase

7 de abril de 2022
Logotipo de The E-Scooter Co.

Respuesta de The E-Scooter Co.

Thank you for taking the time to leave us a review. We are happy to hear your first experience has been a great one.

Happy and safe scooting!
The E-Scooter Co.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más