I can read different versions for their qualities I give you mine, I bought one EUC online -It’s true, their website is not updated because some items are not available anymore and so we lo... Ver más
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Consulta las opiniones de los clientes
Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Ver más
La empresa ha respondido
Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Ver más
Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de motocicletas Scooter
- también en la categoría
- Taller de reparación de scooters
Escrito por la empresa
The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.
Información de contacto
Orchard Business Park, Forsyth Rd, Woking , GU21 5SB, Surrey , Reino Unido
- 020 4538 8475
- orders@theescooterco.com
- www.theescooterco.com
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La gente también ha visto
Ignoring the customer
Edit:
So I placed a new order using MY OWN bank card this time to see if maybe they can change my mind (they do have a great overall rating after all). Shipping and billing addresses match, my card details show my name, etc., but they still rejected my order as a fraudulent one.
Great job guys! I’m definitely ordering from another merchant now.
I placed an order using my co-worker's card, because I couldn't order a card in my name yet since I just relocated to another country and was waiting for the immigration services to issue a document in my name that I could use to verify my address in the country I'm in. The order was cancelled by the fraud team right before I've sent an explanation of why I used a third-party card after receiving a note from the support team regarding my order being marked as fraudulent.
I don't blame the company for marking my order as fraudulent - that's perfectly understandable, since I used third-party payment details. But the inability to even consider that I might have a valid reason to do so or that I can ask my co-worker to provide any requested confirmation of the payment being performed completely voluntary is another thing entirely.
Ultimately, I received no scooter, no customer service, and lost 10 EUR in commissions, when performing a payment. Again, I realize it's my fault for using a third-party card, but seeing how I could've easily proven that it's not a stolen card or anything like that, I doubt I'll ever consider ordering anything from a company that places so little value on customer service.
1/5 stars for a quick refund.

Respuesta de The E-Scooter Co.
The contract was easy to make the goods…
The contract was easy to make the goods arrived next day , no problems or concerns , transaction went smoothly. Goods arrived as described

Respuesta de The E-Scooter Co.
Superb service
Excellent service - great at answering initial questions I had and I REALLY appreciated the follow-up call after my order - they wanted to check everything was ok and I had accidentally ordered too many of 1 item (so I was very pleased they had checked first!).

Respuesta de The E-Scooter Co.
Fantastic service
Fantastic service, amazing postage. Ordered Tuesday received scooter the next day. Well packaged not a mark on it. Demo model so was well surprised.. thankyou !!! Will definitely use The Escooter again.
Perfect

Respuesta de The E-Scooter Co.
Shady at Best
Ordered calipers. They came with pre made brake lines. Who makes pre made brake lines that aren't flared already with hardware on the line? Very disappointed by this. The website does not state you'll have to flare them. Won't use these guys again

Respuesta de The E-Scooter Co.
so i bought a Dusltron mini and it…
so i bought a Dusltron mini and it arrived 2 days later, this shop is LEGIT, i WILL be buying my next scooter from here in the future, quick response from the staff and theyre respectful, no screwing about, theyre on it,theyre standup guys for sure, i recommend this shop to everyone

Respuesta de The E-Scooter Co.
A very easy and good experience with…
A very easy and good experience with this company I will buy another scooter from them when I need one . 5 stars from me

Respuesta de The E-Scooter Co.

Respuesta de The E-Scooter Co.
Couldn't ask for more 🙂
Top service from these guys, arrived very fast and well packed.
I thought I had an issue when trying it out and Brett contacted me straight away only to find out I had been silly and just needed to change 1 setting.
Overall, excellent service and would definitely recommend this company.

Respuesta de The E-Scooter Co.
Excellent service and excellent super…
Excellent service and excellent super fast delivery it also came earlier then it was ment to witch was a Bonus it was a ex demo scooter but was brand new and a excellent price aswell you can’t beat e scooters prices will definitely be shopping with Them again

Respuesta de The E-Scooter Co.
Great product Great service ,Very…
Great product Great service ,Very helpful staff

Respuesta de The E-Scooter Co.

Respuesta de The E-Scooter Co.
Great service at e scooter
Other than Fed ex not doing their job correctly I’m satisfied with my purchase and Brett from E scooter was great communication is 10/10

Respuesta de The E-Scooter Co.
Great scooter an an even better company
The scooter arrived virtually flawless in about seven days. I’m in the USA. The scooter is insanely fun. Just my first few hours on it were amazing. So far It’s love at first sight

Respuesta de The E-Scooter Co.
Ordered Bravo scooter only lasted 5…
Ordered Bravo scooter only lasted 5 miles before battery died asked to return and was told I could not get full refund they recommend selling this privately as you'd likely get more money out that returning it us 🤦♂️ what bonkers !!!

Respuesta de The E-Scooter Co.
Really good service and the scooter is…
Really good service and the scooter is great

Respuesta de The E-Scooter Co.
Happy Customer
If I could give 10 stars I would amazing company great service.
This is my second Scooter from them if ever I need another will always go to them

Respuesta de The E-Scooter Co.
Great service the order was simple and…
Great service the order was simple and straight forward and the delivery was timely All together a perfect experience for my first scooter purchase

Respuesta de The E-Scooter Co.
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